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“a great hotel”

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Hotel Helios Benidorm
Ranked #19 of 191 Hotels in Benidorm
Certificate of Excellence
Reviewed January 13, 2014

decided to see the new year in,in benidorm.picked the helios,could have picked a better hotel.rooms were very clean with clean towels every day.food was bril,and on new years eve a five course dinner was on the menu.staff were very pleasent and helpful.booked with jet2,which went very smoothly with no problems,with great flight times.all in all a perfect holiday.

Room Tip: had a room on top floor, which was very quiet,with good lifts
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  • Stayed: December 2013, traveled as a couple
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8  Thank philip b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helios B, British Guest Relations at Hotel Helios Benidorm, responded to this reviewResponded January 23, 2014

Thank you for sharing your holiday experience.

We are pleased to see that you had a great time over the New Year period at the hotel and found everything satisfactory.

We hope to welcome you back again in the near future.

Kind Regards,

Jason McKerrell,

Guest Relations.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,027 - 1,033 of 1,870 reviews

Reviewed January 11, 2014

After the sad departure of our much loved dog my husband and I decided to go away on holiday. We wanted somewhere flat to accommodate my wheelchair, located near the beach, warm weather, entertainment in the hotel and a short flight. Our Travel Agent came up with Benidorm which we wasn't really happy with as we thought it had a bad reputation. Steve, the Tavel Agent, suggested we just looked at it more closely and the hotel he had chosen. We realised that it ticked all our boxes so we took the chance and booked and paid for our 21 days. We were not disappointed, the hotel staff were eager to accommodate my needs and I was even offered help to assist me in getting in to the outside pool. Our room was spacious, clean and comfortable with a walk in shower. Our room was on the first floor and our balcony overlooked the pool. There was a variety of food and catered for all nationalities. There was entertainment in the evenings and fun and games during the day. We enjoyed our stay so much so we are returning in March for another 21 days. For your information this is only a 3 star hotel but we would have rated it much higher. Why not see for yourself! Anne and Graham Whitby

  • Stayed: November 2013, traveled as a couple
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6  Thank AnnieA64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helios B, British Guest Relations at Hotel Helios Benidorm, responded to this reviewResponded January 23, 2014

Thank you for sharing this fantastic review of your stay.

We are pleased to see that you enjoyed the holiday and the service provided by our staff and also found the hotel perfectly wheelchair accessible.

We hope you will return to Benidorm in the near future.

Kind Regards,

Jason McKerrell,

Guest Relations.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 10, 2014

We booked this holiday through Jet2Holidays as we knew what their service was like after going with them to Tenerife in April 2013. The service at Manchester airport was as I expected, excellent, even though we were delayed for an hour due to a fault with the airbridge at the gate in Terminal 1. The people on the ground kept you informed at all times (it is such shame that other companies can't take notice as the lack of information causes frustration and unrest amongst passengers).
There was no rep on the coach from Alicante airport but that nothing to worry about, we had a brilliant driver.
The hotel reception staff were quick, friendly and efficient and we were registered in less than 5 minutes which, for us, is a record! We had asked for a lower floor and this was granted and we were allocated room # 318 which was just across the corridor from the lifts, very handy. The room itself was clean and comfortable and this standard was kept throughout our entire stay.
The food in the restaurant was of a very acceptable standard, with a decent selection of dishes on every service. the only thing that we found was the time of the evening meal (19:15) which is a little late for us but we were able to work around that. The staff on the grill were at times a little "slap happy" as they kept trying to throw the food at you instead of placing it gently on to your plate. Generally speaking the restaurant staff were all very welcoming and friendly. The gala meal on Christmas Day was an experience starting at 12:45 and then having, I think, 7 courses and eventually finishing at about 16:30. We would have gone to the New Years Eve gala dinner but unfortunately this was far too late for us (starting at 21:00).
I can honestly say that my wife and I would definitely visit this hotel again as the position is absolutely perfect with everything within easy walking distance,
The only thing that would possibly put us off going back to Benidorm is the amount of those infernal mobility scooters. The majority of the people using them have no need of them and are just being lazy. It's like being in the of Silverstone with people racing about on them at what seems like crazy speeds, if one ever hits a pedestrian they are going to cripple somebody. Perhaps they should only be rented to people who can prove that actually need them (how about the production of the blue card)!
In general a brilliant holiday even if we did home with the flu, can't blame the hotel or resort for that - just unlucky.

  • Stayed: December 2013, traveled as a couple
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3  Thank johndunn58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helios B, British Guest Relations at Hotel Helios Benidorm, responded to this reviewResponded January 23, 2014

Thank you for sharing this fantastic review of your stay at the Hotel Helios Benidorm.

We are pleased to see that you were satisfied with your stay right from the moment of check in, which was done in less than 5 minutes, the selection of food in the restaurant and the service in general.

We are sorry the time was a little late for the New Years Eve gala dinner, the reason it begins at 21:00 is so the festivities can continue straight through and carry on in the bar till the early hours, an earlier start would perhaps go on too long and not have the same atmosphere, having said that it is a once a year event and the rest of the year the restaurant opens at the normal times.

The Benidorm council is regulating the use of mobility scooters as of this year and this will reduce the amount of scooters on the streets.

We hope to welcome you back again in the near future.

Kind Regards,

Jason McKerrell,

Guest Relations.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 8, 2014

Just returned from a new year holiday ,what a fantastic time we had .New years eve we had the most delicious gala meal containing lobster ,steak ,vodka melon sorbet and more .The rooms are modern bright and very clean ,maid service daily. Bar prices are very reasonable .Pool was lovely and warm and clean .Location is great for everthing Would definately love to return to the helios and benidorm..

Room Tip: pool view recommended
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  • Stayed: December 2013, traveled with family
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3  Thank RAMS248
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helios B, British Guest Relations at Hotel Helios Benidorm, responded to this reviewResponded January 23, 2014

Thank you for taking the time to review your stay at the Hotel Helios Benidorm.

We are delighted to see from this review that you enjoyed your holiday with us and in particular the New Years Eve gala dinner.

We hope to welcome you back again in the near future.

Kind Regards,

Jason McKerrell,

Guest Relations.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 22, 2013

I spent a week at Helios in October with my husband,grand child,daughter and her partner.We booked through Jet 2 on a full board bassis.I did not know what to expect of Helios or Benidorm and went with an open mind.We had no holiday rep on our coach but it made little difference if any as the driver was very good and shouted out the name of the hotel at each stop.On arriving at Helios I was very impressed with the cleanliness of the frontage and reception area.Check in was swift and very easy.We had booked two rooms.One was ready and the other was being cleaned.Our rooms were spotless as was the rest of the Hotel.The pool was lovely and very clean.The pool area was cleaned every morning.There was a changeing hut with a couple of cubicles which saves entering the hotel with wet clothes on.There was plenty of food and a great selection.I could not fault the food at all.It was good quality,cooked properly and what was supposed to be hot was hot and what was supposed to be cold was cold.The staff were very freindly and helpfull.Our rooms were cleaned every day and the towels were changed at the same time.The bar area was lovely with entertainment.We went out most nights but often returned later on.Drinks were discounted at certain times which made the cost of a round very reasonable.In all honesty I am unable to fault Helios in any respect.I will definatly be spending some more time there in the future.Benidorm has somethhing for every body no matter what age.Thank you to every one at Helios for such a thoroughly enjoyable time..

  • Stayed: October 2013, traveled with family
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4  Thank airstreem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helios B, British Guest Relations at Hotel Helios Benidorm, responded to this reviewResponded December 27, 2013

Thank you for taking the time to share your holiday experience.

We are pleased to see that you enjoyed your stay at the Hotel Helios Benidorm with your family and found everything to your liking.

As your first stay in Benidorm we are pleased to see you were happy with the resort and will be returning again in the future.

We hope to welcome you back again in the near future.

Kind Regards,

Jason McKerrell,

Guest Relations.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 9, 2013

Great hotel, well placed for the beach,shops and bars...Room was spotless and cleaned daily with fresh towels replaced in the bathroom. Good choice of food in the dining room, all tastes catered for.
There was a fridge in the room but you had to pay to use it. Tv in the room showed bbc and itv channels.
There was the usual bag the best spot in the sun with your towel on a sunbed brigade!!!!
I found the weather cold and ended up buying a jacket to wear. Also too many mobility scooters were at large which were proving to be a bit of a pain due to inexperienced drivers..
There is plenty to do, the old town is well worth a visit. The market on a Sunday and Wednesday is also a must.

  • Stayed: November 2013, traveled with friends
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2  Thank binladywakefield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helios B, British Guest Relations at Hotel Helios Benidorm, responded to this reviewResponded December 10, 2013

Thank you for taking the time to write this fabulous review.

We are pleased to see that you enjoyed your stay at the Hotel Helios Benidorm and found everything to your liking.

The situation with the mobility scooters in Benidorm is about to be moderated thanks to the passing of a new law by the Benidorm council so should be less inconvenient in the future.

We hope to welcome you back again in the near future.

Kind Regards,

Jason McKerrell,

Guest Relations.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 4, 2013

we have just returned from our second visit to the Helios this year. My son is in a wheelchair and the facilities for disabled guests is first class. We have really enjoyed our stay and have taken advantage of the excellent entertainment laid on in the hotel since the weather was not that good for going out at night. The entire hotel is spotless and rooms very roomy and comfortable. Considering the huge amount of guests they have to cater for, the food is of a very good standard and plenty of variety. I particularly enjoyed their bread, rolls and croissants baked on the premises on view in the dining room. Any small issues and complaints we had were dealt with promptly. The staff are all lovely from reception staff to Juan in the bar and Juan in the dining room. Can't wait to go back.

  • Stayed: December 2013, traveled with family
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3  Thank scottie37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helios B, British Guest Relations at Hotel Helios Benidorm, responded to this reviewResponded December 9, 2013

Thank you for posting your holiday review on Trip Advisor.

We are pleased to see that you have enjoyed your second trip at the Hotel Helios this year.

We hope to see you again in 2014.

Kind Regards,

Jason McKerrell,

Guest Relations.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Helios Benidorm

Address: Avenida Filipinas 12, 03503 Benidorm, Spain
Phone Number:
Location: Spain > Valencian Country > Province of Alicante > Costa Blanca > Benidorm
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Spa Hotel in Benidorm
#7 Family Hotel in Benidorm
#10 On the Beach Hotel in Benidorm
#18 Romantic Hotel in Benidorm
Price Range: $67 - $158 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Helios Benidorm 3*
Number of rooms: 283
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Also Known As:
Helios Hotel Benidorm

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