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“Lovely, Friendly Hotel!!”

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Hotel Helios Benidorm
Ranked #20 of 192 Hotels in Benidorm
Certificate of Excellence
Boston, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Lovely, Friendly Hotel!!”
Reviewed November 3, 2013 via mobile

Visited for a week in October. Would definitely recommend to anyone who is planning on visiting benidorm. The hotel rooms are extra clean and modern with a nice layout, however the beds after a couple of days felt a bit hard but with all the other good factors you forget about that! The food had a wide selection and puddings, breakfast was also good too. The staff made you feel welcome from the first step into the hotel till the last and would always say hello. The hotel is a short walk from the beach and is also right next door from the market which is two days a week.

We would definitely come back to this hotel and benidorm! Thanks for a relaxing stay and holiday :)

We would have rated this hotel more than its three stars and if you visit you'll find out why!

Stayed October 2013, traveled with family
Helpful?
1 Thank hettie0505
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helios B, British Guest Relations at Hotel Helios Benidorm, responded to this review, November 7, 2013
Thank you for taking the time to review the Hotel Helios Benidorm.

We are happy to see from this review that you had a pleasant stay.

We hope to welcome you back again in the near future.

Kind Regards,

Jason McKerrell,

Guest Relations.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,756 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (583)
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English first
Colchester, United Kingdom
Level 4 Contributor
37 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed November 2, 2013

Nice hotel, well situated for everything, about 7 minute walk to beachfront, close to shops & market, close to nightlife but not on top of it where noise keeps you awake.
Reception staff welcoming & helpful, we were given a welcome box as arrived late in the evening.
Plenty of choice in the restaurant, entertainment good, rooms clean & spacious.
Can't fault this hotel & would return.

Room Tip: Pool view definetly.
See more room tips
  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jordan129
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helios B, British Guest Relations at Hotel Helios Benidorm, responded to this review, November 7, 2013
Thank you taking the time to review the Hotel Helios Benidorm.

We are happy to see from this review that you had a pleasant stay.

We hope to welcome you back again in the near future.

Kind Regards,

Jason McKerrell,

Guest Relations.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Barnsley, England, United Kingdom
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed November 1, 2013 via mobile

Returned today from a fantastic holiday. Hotel very clean. Lovely room with pool view. Food was lovely always something different spoilt for choice. Lovely heated walk in pool. Not far to walk to the beach. Would return to this hotel

Stayed October 2013, traveled with family
Helpful?
1 Thank Lindsey S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helios B, British Guest Relations at Hotel Helios Benidorm, responded to this review, November 7, 2013
Thank you sharing your holiday experience at the Hotel Helios Benidorm.

We are pleased to see from your review that you had a fantastic holiday and enjoyed the use of our heated swimming pool.

We hope to welcome you back in the near future.

Kind Regards,

Jason McKerrell,

Guest Relations.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
scotland
Level 3 Contributor
21 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed October 31, 2013

went back again and it was as good as it was the last time!!! all the staff are very friendly especially at the reception if you have any problems just go to martin or angela very helpful!! I was with my 12yr old daughter who love the entertainment team everyday there was something to do. food was good great choice, rooms very spacious and clean will definitely be returning!!

Room Tip: get a room looking onto pool as you get the sun till late !
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  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank madonna46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helios B, British Guest Relations at Hotel Helios Benidorm, responded to this review, November 7, 2013
Thank you for sharing your holiday experience.

We are pleased to see you chose to return to the Hotel Helios Benidorm and found everything as good as the last time.

We look forward to welcoming you back in the near future.

Kind Regards,

Jason McKerrell,

Guest Relations.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, United Kingdom
Level 5 Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed October 30, 2013

just back from a great week at the helios, staff fantastic as usual, rooms still kept to a high standard and the food has got even better, every night was superb, lots of choice, always kept hot and restocked, and the pool & outdoor areas are looked after to a high standard.

Room Tip: high pool rooms give the best views
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank get_the_suitcase_out
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helios B, British Guest Relations at Hotel Helios Benidorm, responded to this review, November 7, 2013
Thank you for taking the time to review your stay at the Hotel Helios Benidorm.

We are delighted to see that you enjoyed your stay and even more so that this time the holiday experience was better. Thanks to these reviews we can see what progress has been achieved directly from our guest and will allow us to continue improving.

We hope to welcome you back again in the near future.

Kind Regards,

Jason McKerrell,

Guest Relations.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
cleveland
Level 2 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed October 29, 2013

just returned from a weeks holiday in the hotel Helios with a party of 8 adults ages ranging from 30 to 70's . we have stayed in this hotel before , we found the rooms very clean and airy with a lovely walk in shower and the pool area has improved 100% with a lovely walkin pool that is heated. All staff in the hotel where very helpful and approachable ,we do have one complaint the tables in the restaurant are to close together making it difficult getting in our out

Room Tip: rooms overlooking pool
See more room tips
  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lynncleveland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helios B, British Guest Relations at Hotel Helios Benidorm, responded to this review, November 7, 2013
Thank you for taking the time to share your holiday experience.

We are pleased to see that you chose to return to the Hotel Helios and noticed the changes made to the swimming pool last year, which is currently heated at aprox. 26ºC. This makes it perfect to swim even in the winter months.

We hope to welcome you back again in the near future.

Kind Regards,

Jason McKerrell,

Guest Relations.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leeds, England, United Kingdom
Level 3 Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed October 26, 2013

We visited this hotel on 18 th October 2013, The hotel was lovely, large rooms and shower but no bath, hair dryer but a charge for fridge in room, friendly staff, excellent pool, heated and shallow, great for children, quiet hotel , not noisy on a night the only down fall was the food, not much choice, and often cold, luggage and courtesy room provided which was good.

Stayed October 2013, traveled as a couple
Helpful?
3 Thank Gaynor M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helios B, British Guest Relations at Hotel Helios Benidorm, responded to this review, November 7, 2013
Thank you for taking the time to review the Hotel Helios Benidorm.

We are pleased to see from your review that you enjoyed your stays.

The rooms in the hotel are divided between walk in showers and hydro massage baths, if a guest wishes to have either, please contact me in advance with the booking details and the request at guestrelations@heliosbenidorm.com.

We hope to welcome you back in the near future.

Kind Regards,

Jason McKerrell,

Guest Relations.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Helios Benidorm

Property: Hotel Helios Benidorm
Address: Avenida Filipinas 12, 03503 Benidorm, Spain
Location: Spain > Valencian Country > Province of Alicante > Costa Blanca > Benidorm
Amenities:
Bar / Lounge Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#12 Family Hotel in Benidorm
#18 Romantic Hotel in Benidorm
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Helios Benidorm 3*
Number of rooms: 283
Reservation Options:
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Also Known As:
Helios Hotel Benidorm

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