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“Wonderful stay”

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Hotel Helios Benidorm
Ranked #23 of 191 Hotels in Benidorm
Certificate of Excellence
London, United Kingdom
Level Contributor
55 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Wonderful stay”
5 of 5 bubbles Reviewed May 3, 2013

Just returned from a weekend stay at the Helios Hotel in Benidorm with a friend. Wonderful relaxing time. The hotel was very busy but all the staff were kind, helpful and professional. The room was spacious with a balcony overlooking the pool, and cleaned to a high standard every day. The restaurant had a great choice of delicious food, fresh every meal time. The pool area is lovely, plenty of chairs and sunbeds for everyone, and a bar too. Unfortunately due to the weather,and lots of rain, we only got to sunbathe on one afternoon, and a member of staff decided to organise games poolside, which were rather noisy - shame. So we went down to the beach which is only a 5 minute walk away, and lots of shops too. In all an excellent weekend. We will definately return again.

Room Tip: Rooms with a sea view overlooking the pool have the sun all afternoon, great for sunbathing.
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  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Suzanne05-12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel Helios B, British Guest Relations at Hotel Helios Benidorm, responded to this review, May 10, 2013
Thank you for posting this kind review on Tripadvisor.

We are pleased to see from your review that you were happy with your stay with us.

Unfortunately during the week you were here, the weather was not at its best, which is quite rare for this time of year.

We hope to see you back again in the very near future.

Kind Regards,

Jason McKerrell,

British Guest Relations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,647 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (554)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Rossendale, United Kingdom
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed April 26, 2013

Just back from our stay at the Helios,13/04/2013 to 20/04/2013
The first thing I must say is the all the staff at the Helios can't do enough to make sure you have a great Holiday.
The hotel room we stayed in on the sixth floor room 617 pool side (the hotel has 9 floors) we did email reservas@heliosbenidorm.com a week before asking for high pool side room pool side get the sun late afternoon back of the hotel get sun up to midday but windy.
The room we had had a Jacuzzi bath my wife loved it also had over bath shower I love that.
Room very big with on the wall flat screen tv, lots of English programs
Room cleaned every day to a high standard also towel change daily if required
The Reception staffs were so helpful every time we asked for help or just advice
The Restaurant staffs were always there with a smile they all worked very hard removing plates from tables to bringing your water or wine.
Restaurant is large with plenty of tables you can always find a vacant table.
Looking forward to staying again at the Helios.
Would recommend this hotel to my family & friends
Only one tip
book this hotel

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank len380
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel Helios B, British Guest Relations at Hotel Helios Benidorm, responded to this review, April 26, 2013
Thank you for taking the time to write this review.

We are pleased that you found every aspect of our hotel satisfactory.

Our staff were more than happy to be of assistance and I will pass on your kind comments to each head of department.

Also we would like to thank your for the kind words about our rooms. All rooms were refurbished in 2012, each of them fitted to the highest standards with a complete change to the bathrooms, each one is now fitted out with either a large walk in shower or a hydro massage bathtub and also has an overhead shower.

Thank you for sending an email prior to your visit to reservas@heliosbenidorm.com in order to request a room that suits you, we recommend our guests do this regardless of having made a prior request to the travel agency. Rooms on the front prove to more popular during the winter months with the sunshine all afternoon; however in the summer, more and more of our repeat guests prefer the opposite side due to the reduced exposure to the soon, making the rooms a lot cooler and the air conditioning stronger.

We look forward to welcoming you back to the Hotel in the very near future and hope everyone will follow your tip to choose the Hotel Helios Benidorm as their holiday destination.

Kind regards,

Jason McKerrell,

British Guest Relations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Liverpool
Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed April 26, 2013

Me and my husband and brother in law and wife stayed in this hotel in march we have stayed here a few times before and no why people return time and again it is very clean the food is very good and plenty to choose from something for everyone the pool area is lovely and plenty of sun beds tables and chairs and shade the staff are very good and the rooms are excellent will return one day very soon .

Room Tip: Rooms are all very good some look out over the pool some at the back look over the mountains or the...
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  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Barb F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel Helios B, British Guest Relations at Hotel Helios Benidorm, responded to this review, May 3, 2013
Thank you for posting this review on Trip Advisor.

We are pleased to see from this review that you consider us to be one of the best hotels in Benidorm.

We hope that you will return again in the very near future.

Kind regards,

Jason McKerrell,

British Guest Relations.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle upon Tyne, United Kingdom
Level Contributor
45 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed April 25, 2013

Have just returned from a weeks holiday with my 85 year old father. We booked single rooms and were allocated rooms near to each other on the 3rd floor. The rooms were excellent. I had expected to have 2 very small rooms with single beds but this was not the case. The rooms were both large and spacious with double sized beds. The hotel was exceptionally clean and well maintained. Rooms were meticulously cleaned every day and clean towels provided on a daily basis. The restaurant offered a huge choice of meals. I was extremely impressed as my father and I have very different tastes, as he is of the older generation and likes a traditional cooked breakfast and foods he is familiar with, whilst I am more adventurous and enjoy trying the local cuisine. All the staff at the hotel were extremely friendly and helpful. I would highly recommend anyone considering a holiday in Benidorm to choose this hotel.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Linda R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel Helios B, British Guest Relations at Hotel Helios Benidorm, responded to this review, May 2, 2013
Thank you for taking the time to share this review of your stay at the Hotel Helios Benidorm.

We are pleased to see that you found everything satisfactory including the rooms and the variety on offer at our restaurant.

We hope to see you return to the Hotel Helios in the very near future.

Kind regards,

Jason McKerrell,

British Guest Relations.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Derby, United Kingdom
Level Contributor
30 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed April 22, 2013

just returned from our first stay at this hotel. We were impressed as they were the only hotel that would guarantee a room for wheel chair access and special needs bathroom we were next door to the diabled person which made things so much easier . Other hotels in the resort would not guarantee this. Staff work very hard and cleanliness top rate.Pool area very good with easy access. Pool attendant needs special mention as he was great and showed how they had a special chair for diabled people to enter the water. Felt that we needed to go else where in the evening as the entertainment was focussed more towards the Spainish guests. Although there was some choice with the food offered we felt that it was not very inviting and were disappointed with the presentation. We would struggle to stay for more than one week with the food on offer having said that we would use the hotel again. Good location with easy distance to the beach and shops.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank norfolktravelqueen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel Helios B, British Guest Relations at Hotel Helios Benidorm, responded to this review, April 26, 2013
Thank you for reviewing your first stay at the Hotel Helios Benidorm.

We are pleased that your stay was pleasant and you found everything satisfactory.

Our adapted rooms always require a guarantee before making the reservation, this ensures that when our guests arrive they will have a room suited to their needs and will encounter no inconvenience while staying here. The entire hotel has wheelchair including a separate lift that travels to the lower level where the bar, restaurant and swimming pool are located, the swimming pool also provides easy access with ramp entry and out lifeguard is always more than happy to assist whenever possible.

We hope to see you again in the near future.

Kind regards,

Jason McKerrell.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Heckmondwike, United Kingdom
Level Contributor
43 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed April 20, 2013

Just got back from a great holiday in this hotel with 7 freinds.We cant fault it every thing was lovley its very clean, food very good all the staff couldnt do enought for you.The out door pool is heated we swan nearly every day and there is a poolman on all day..We are going back next it was our first at the Helios we always stay at Ambassador but was expensive this year,but wont be going there again

Room Tip: Rooms on the front over look the pool but you cant book them we had 4rooms and we got 2 on front and...
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  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank COPPERHEAD19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel Helios B, British Guest Relations at Hotel Helios Benidorm, responded to this review, April 26, 2013
Thank you for taking the time to share this kind review of your stay at the Hotel Helios.

We are more than pleased to see from this review that you found everything in this hotel satisfactory and to your liking.

The outdoor heated swimming pool is new addition to the Hotel Helios facilities added in 2012; previously our swimming pool was enclosed during the winter months. The new system permits our guests to enjoy the open air swimming pool regardless of the outside temperature thanks to the water being heated at approximately 26ºC -28ºC.

We hope to see you again in the very near future.

Kind regards,

Jason McKerrell,

British Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
scotland
Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed April 18, 2013

Stayed at the Helios for one week with my husband. First time staying here and have to say its the best hotel we have stayed in. Staff all very friendly and helpful. Elena entertainment organiser is such a lovely friendly woman. Dining room staff work so hard to ensure excellent quality and variety of food, and always piping hot. Rooms are huge and spotlessly clean. Maids clean rooms every day and provide fresh towels daily too. Lovely pool area with plenty of loungers and chairs. Quiet hotel no hen or stag parties during our visit a bonus indeed as no rowdiness round the pool or in the hotel itself. Fabulous location near all the entertainment and a short stroll to the beach, as well as being next to the big market which is held on a Wed and Sun. Would recommend asking for room with a pool view at front of hotel as sun on those balconies from about noon till sunset.

Room Tip: As above ask for pool facing room at front of hotel as sun there from noon till sunset.
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank midwifeScotland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel Helios B, British Guest Relations at Hotel Helios Benidorm, responded to this review, April 26, 2013
Thank you for taking the time to share this fantastic review on Trip Advisor.

We are more than pleased that you consider us the best hotel you have stayed in.

Thank you for your kind comments regarding the restaurant and entertainment staff.

The location of the hotel is a huge bonus being located in such close proximity to the heart of Benidorm’s tourist area.

Pool view rooms are great for the sunshine in the afternoon although in recent years we have discovered guests preferring rooms on the other side in the summer months due to the high temperatures that we have in Benidorm, without the constant exposure to the sun, it makes the rooms a lot cooler and the air conditioning is stronger thanks to this.

We hope to see you back again in the near future.

Kind regards,

Jason McKerrell,

British Guest Relations.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Helios Benidorm

Property: Hotel Helios Benidorm
Address: Avenida Filipinas 12, 03503 Benidorm, Spain
Location: Spain > Valencian Country > Province of Alicante > Costa Blanca > Benidorm
Amenities:
Bar / Lounge Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#12 Family Hotel in Benidorm
#18 Romantic Hotel in Benidorm
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Helios Benidorm 3*
Number of rooms: 283
Reservation Options:
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Also Known As:
Helios Hotel Benidorm

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