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“Excellent Hotel”

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Hotel Helios Benidorm
Ranked #23 of 191 Hotels in Benidorm
Certificate of Excellence
Leeds, United Kingdom
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Excellent Hotel”
Reviewed March 24, 2013

Recently returned home from our bi-annual visit to Benidorm, as usual stayed at the Hotel Helios. We cannot fault this hotel for the standard of the rooms, cleanliness, efficient & friendly staff, etc.
The dining room has recently been revamped, & the standard of food has improved, there is always plenty of choice, often too much choice.
The Hotel Helios is our first choice of hotel, & surprisingly we see other guests who feel the same, old friends & familiar faces return each March, including British, Danish, Norwegian & Spanish people. The reception staff do a great job, conversing with all nationalities, & remembering the regular visitors often on arrival. We usually receive a nice welcome back on our arrival, which makes you as a guest feel valued.
During our stays at the Hotel Helios all staff have been pleasant & exceptionally helpful, from the greeting we receive, to the chamber maid bringing extra pillows without being asked. All the members of staff work very hard indeed, & the hotel is spotlessly clean, inside & out around the pool area.
We returned home the day before the chaos due to the snow & ice closing airports fortunately, but I wish I was back in Benidorm & the Hotel Helios; definitely looking forward to our return in October......!!!!!

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank c r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel Helios B, British Guest Relations at Hotel Helios Benidorm, responded to this review, March 25, 2013
Thank you for taking the time to write this fantastic review of your stay.

We are pleased that you had a pleasant stay with us and once again chose the Hotel Helios as your holiday destination.

The Buffet in the restaurant was recently replaced and revamped, offering a wider range of foods catering for all nationalities.

We look forward to welcoming you back to the Hotel Helios in October for your second visit this year.

Kind regards,

Jason McKerrell,

British Guest Relations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (559)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Newcastle upon Tyne, United Kingdom
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed March 16, 2013

Very much enjoyed my stay at the Helios. The room was fine, regular clean linen and towels, and cleaned every day.
All the staff were efficient and friendly.
We had mixed weather so what made the holiday great for me was the morning classes, gym and dance with Helena and Natalia which we used as part of the evening entertainment. I swam every day in the heated out door pool.
The food was good too, loads of prepared salads and freshly cooked meats and fish.
I went home in better condition than when I arrived.
Result!

  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank spott55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel Helios B, British guest relations at Hotel Helios Benidorm, responded to this review, March 17, 2013
Thank you for sharing this fantastic review on Trip Advisor.

W are pleased to see from this review that you enjoyed your stay and found our restaurant and entertainment to your liking.

We hope to welcome you back to the Hotel Helios in the very near future.

Kind regards,

Jason McKerrell,

British Guest Relations.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leeds
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed March 15, 2013

Just returned from 10 days holiday in Benidorm at the Helios Hotel with my husband, sister and brother in law. We could not fault the hotel, we stayed there last year and it has not changed. The rooms are spotlessly clean thanks to the cleaning staff with towels changed every day. The meals are excellent with plenty of choice. The restaurant staff are working continuously checking all is ok and as soon as food runs out they are refilling it and tables are cleared quickly between courses. We hope to return again next year. A big "thankyou" to all the staff for an enjoyable holiday even though the weather was not very good.

Room Tip: We emailed the hotel beforehand to ask for a room facing the swimming pool
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank BerylCedric
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel Helios B, British Guest Relations at Hotel Helios Benidorm, responded to this review, March 17, 2013
Thank you for sharing your holiday experience on Trip Advisor.

We are pleased to see you could not fault our hotel and have enjoyed your stay for a second year in a row.

I will pass on your comments to the restaurant team, which I am sure will please them to hear you were happy with the service.

We hope to see you again next year and with a bit of luck the weather will be an improvement on this year, at this time of year the temperature is normally quite high at this time of year and sunny every day, sadly this year we had some freak storms.

Kind regards,

Jason McKerrell,

British Guest Relations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
falkirk
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed March 15, 2013

Hotel was good enough and i cannot fault the food. The staff at the reception and the wine waitress were very friendly. My friend and i have stayed at this hotel before and we did like it,but ithe clientel is mainly spanish and they cater very much for them in the entertainment criteria.
Hotel is very central,but please do be careful with your handbag as i got my purse stolen on the sunday afternnon and i have since heard on my return home that someone else gotei theirs stolen last year outside the helios. Rooms are spacious and very clean. We were on the 4th floor with a pool view and at the sunny side. I didnt have a walk in shower as one other reviewer said and she was also on the 4th floor.

Room Tip: e mail hotel before going.
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  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank elizabeth w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel Helios B, British Guest Relations at Hotel Helios Benidorm, responded to this review, March 17, 2013
Thank you taking the time to review the Hotel Helios Benidorm.

We are pleased you enjoyed you stay and found the restaurant to your liking.

The same as any other tourist resort and major city there are incidents that do occur on the streets although the Benidorm police force do a wonderful job keeping the streets of the resort as safe as possible.

Our rooms are either fitted with a walk in shower or a hydro massage bath, if a guest has a certain preference to which the would prefer they are more than welcome to email us that request and we will do everything possible to accommodate them with such a room.

We hope to welcome you back to the Hotel Helios in the very near future.

Kind regards,

Jason McKerrell,

British Guest Relations.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Doncaster, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed March 5, 2013

Stayed at the helios 23rd Feb for a fabulous 8 nights.travelled with a friend once again to this most welcoming hotel in benidorm.on arrival we was greeting by the friendly staff on reception and was allocated a room on the 4th floor with a pool view( we emailed 2 weeks prior to travelling to request) our room was spottlessly clean and spacious with walk in shower, with clean towels daily.quilts on the bed during our stay which was a blessing as the weather was not good during our holiday.we had booked full board which we found to be of good quality and a very wide choose,breakfast full English,cereal,porridge,cold meats ,plenty of fresh bread rolls baked at the food station in the restaurant.lunch&dinner: ,soup,fantastic salad bar,cheese ,cold meats,fries,potato,choice of vegetables,variety of hot meat,steak,chicken,fish,pasta,rice,Friday night is a themed night..Chinese or Indian food with lots of choice.although we didn't brave it in the out door heated pool(due to bad weather) its more than spacious,as easy wheel chair access for the disabled guests to enjoy.we spent most of our evenings in the lounge/bar area watching numerous live entertainment and dance nights with Elena and Natalia the in house entertainers ,well done girls.we now learned line dancing!! We found the bar staff once again very professional big thankyou Juan and the staff.all in all we cannot fault this hotel we have stayed here for the last 20 years its value for money and deserves 4*+.booked again for June for a 10 night stay and September for 12 nights .can't wait to return.big thankyou to you all.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Mandy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel Helios B, British Guest Relations at Hotel Helios Benidorm, responded to this review, March 11, 2013
Thank you for taking the time to share your holiday experience on Trip Advisor.

We are pleased that over the past 20 years you choose to continue staying with us.

Thank you for the kind words about our staff, I will pass on the congratulations to them all.

We look forward to welcoming you back to the Hotel in June for your next stay and hopefully during this visit you will be able to enjoy the swimming pool a little bit more.

Kind regards,

Jason McKerrell,

British Guest Relations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Blackpool, United Kingdom
1 review
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed February 25, 2013

Just come back from hotel helios. Wouldn't stay anywhere else in benidorm, great location, friendly and helpful staff , very clean and great food for all who stay. Keep up the excellent work and see you next February. Carole and Dena

  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank denap392
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel Helios B, British Guest Relations at Hotel Helios Benidorm, responded to this review, March 4, 2013
Thank you for taking the time to write this fantastic review.

We are that you found the hotel to your liking and wouldn’t stay in any other hotel in Benidorm, thank you for these kind words as it means a lot to the Hotel staff.

We look forward to welcoming you back to the Hotel next February.

Kind Regards,

Jason Mckerrell,

British Guest Relations.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
edinburgh
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed February 22, 2013

My husband and I booked this hotel mainly because of it's position and because of the balcony facing the sun all day. The room we had,on the top floor as requested, was lovely. Clean, fresh and fab balcony. Unfortunately this is were the good part ends really. We went half board and although breakfast was good, dinner was pretty bad. The staff are nice though. The pool area was a bit to small and VERY loud music which was the same cd on loop the whole time we were there. We ended up down at the beach just to avoid it. Also every five minutes they would stop the music to announce some games thing for younger ones, that quite clearly they weren't even interested in. Very annoying and very loud announcements!......The eveing entertainment was dire and very repetative also. oh, and again VERY loud, and we were on the top floor. Thankfully the woman finally finished wailing at about 12 so we could get to sleep. In all, it is a very basic hotel with lovely rooms but poor everything else. We will defo be back to Benidorm but not the Helios.

Room Tip: If you like the sun all day on your balcony, then choose a room at the top xx
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  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank TubbsEdinburgh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel Helios B, British Guest Relations at Hotel Helios Benidorm, responded to this review, March 4, 2013
Thank you for taking the time to share your view of the Hotel Helios.

We are pleased you were happy with the room and its location.

Regarding the music, we have and entertainment program which takes place during the daytime and also in the evening until midnight. The volume is regulated by and automatic limiter and regarding the songs being played, we have a wide range of music playing throughout the day; certain songs which are classed at the current hits at the time will be played during more frequent intervals due to popularity.

We are sorry that you did not find the overall experience satisfactory.

Kind Regards,

Jason McKerrell,

British Guest Relations.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Helios Benidorm

Property: Hotel Helios Benidorm
Address: Avenida Filipinas 12, 03503 Benidorm, Spain
Location: Spain > Valencian Country > Province of Alicante > Costa Blanca > Benidorm
Amenities:
Bar / Lounge Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#12 Family Hotel in Benidorm
#18 Romantic Hotel in Benidorm
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Helios Benidorm 3*
Number of rooms: 283
Reservation Options:
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Also Known As:
Helios Hotel Benidorm

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