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All reviews old town roof terrace bit dated older generation paella plenty of choice short break something for everyone sofa sunbeds
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Reviewed June 10, 2016

This holiday which was all inclusive actually cist me twice as much as we had to eat and drink out every day our seaview of which we requested was actually a concrete wall with a for sale sign on it, the entertainment consisted of Spanish bingo followed by ballroom dancing every night and the bar was so dead I thought we had arrived at gods waiting room. We will NOT be returning anytime soon despite the fact that the beach was just across the road

Date of stay: May 2016
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Alpharooms
2  Thank penny1767
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dirfe, Hotel Manager. at Hotel Magic Fenicia, responded to this reviewResponded June 25, 2016

Dear penny767


We we would like to thank you for your comments, we appreciate this comments because they help us to improve day by day. Magic Fenicia have different systems such as QIO that help us to develop a comprehensive monitoring opportunities for improvement in each department of the Hotel.

We also have internal and external audits that measures the satisfaction of our customers. In Magic Fenica there is a high index of guests that repeat year after year,and this makes us very proud, even so we still work hard to meet your expectations.

Formula 24 Guarantee of Satisfaction. If in 24 hours your expectations have not been fulfilled, you have the right, by using our formula 24 guarantee of satisfaction, to cash in (with no costs for cancellation except services already consumed) and we will help you to find another accommodation, including in another chain. You holidays are our priority.

Thank you again for your comments which are received in a positive direction and in a spirit of continuous improvement.

Yours sincerely,


Santiago Senz
Manager Fenicia Hotel.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 27, 2016

We recently spent a week all inclusive in the Fenicia and thoroughly enjoyed it. Check in was prompt, fast and a very slick operation.
The rooms were clean and tidy as well as being spacious and impeccably clean. Towels were changed as regularly as you needed and the maid service was very good and unobtrusive.
The food was excellent with a range of foods to cater for all tastes. Breakfast in particular was a highlight, but lunch and evening meals were also of an extremely high standard.
The location is ideal for anyone on holiday - near the beach, near the old town and not far from the bright lights and noise of the new town.
The staff were very helpful and could not have been nicer even at their busiest times.
The drinks and bar service was most impressive and was well used during our stay.
An all round well worth visiting hotel and one we will certainly use again.

Room tip: Upper floors afford the best view
Date of stay: May 2016
  • Trip type: Traveled as a couple
    • Location
    • Cleanliness
    • Service
3  Thank denniskath
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dirfe, Director General at Hotel Magic Fenicia, responded to this reviewResponded June 6, 2016

Dear denniskath,

We would like to thank you for your opinion about our hotel, this comments really help us to improve day by day and increase our customer service quality.

As well we are trying to be on compromise with our excellence everyday, for us is really important to know that you have enjoyed your stay in our hotel.

We want to thank you specially for share your experience with all the users of TridAdvisor, is really helpful for us, and we will be really happy to see you soon and provide you with another Magical Holidays with us.

Kind Regards,

Manager Magic Fenicia*** Hotel

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Reviewed May 22, 2016

Hotel was situated ideally for beach and near nightlife in the quieter part of Benidorm but only 7 euro to the main strip if you want to see shows,noisier nightlife. Hotel indoor pool was adequate but needed a bit tlc and not big enough if hotel was full say July/ August . Reception staff were very helpful and cheerful, bar and restaruant staff the same couldn't do enough for us. except 1 very miserable sour faced man in the bar (you,ll know him straight away) I can't understand the complaints in other reviews about the food it was all cook to a very good standard and although some were not our type there was always plenty of choice. My husbands favourite was meat and potatoe pie meat melted in the mouth and pastry perfect hence he weight a lot more returning home. Rooms basic but cleaned every day sheets change every 3 days fresh towels daily if you needed them. Apart from some of the Spanish guests who thought it their right to walk to the front of any queue and be served it was a pleasent break in May .

Room tip: Top 2 floors have a decent view
Date of stay: May 2016
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Service
1  Thank sheila1958_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dirfe, Director General at Hotel Magic Fenicia, responded to this reviewResponded June 6, 2016

Dear sheila1958_12,

We would like to thank you for your opinion about our hotel, this comments really help us to improve day by day and increase our customer service quality.

We feel really proud of our staff and the high level service that they provide to all the guests. For this, we are really sorry if in some ocasion you have felt disgusted with something about our staff service or their politeness.

For all of this, we thank you again for your comment your experience with us in TripAdvisor, is really helpful for us and we are happy to give you a Magical Holidays in our hotel.

We hope to see you soon again.

Kind Regards,

Manager Magic Fenicia*** Hotel

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Reviewed May 19, 2016 via mobile

What can I say about the Fenicia. I visited Benidorm May 2016 and booked the Fenicia. The hotel is located centrally in the old town, just a 5 minutes walk from the harbour, the beach, the Tapas area and the some greats Bars and restaurants. It's a 10 minute walk to Levanty Beach where you'll find some lovely intermit bars and restaurants, but a further 10 to 15 minute walk to the more lively bars. If it's the new town, party area, that your after this is not the hotel for you. The hotel's decor is a bit dated, but it is very clean, well maintained and the staff are very welcoming , helpful and accommodating. I have to say the staff I interacted with couldn't have done enough, friendly, always with a smile, and really made us feel welcome. The hotel offers an all inclusive option which is really reasonable but you may want to consider what you want from the hotel, there is no outside pool, the pool is located in the basement with the Sauna, Spa and Hot Tub. I would say with the Gym but as you will see from the pictures I would suggest it is limitedly equipped. There is a sun terrace, at the top of the hotel, that has a small children's play area and is a great sun trap, although the views are limited, but don't let this put you off booking here, as the Magic Unlimited system allows you to visit other hotels from the group at no extra charge, allowing you to still utilise your all inclusive facilities in these other sites, outside pools ect, even supplying a shuttle bus between them. The food was plentiful in quantity and variety, although the breakfasts weren't for my tastes, a bit greasy and warm milk, the evening meals we had at this hotel were great, but as highlighted above the other hotels are at your disposal. The entertainment was geared for an mainly Spanish audience, of an older generation than we are, but as we weren't really there for the entertainment this wasn't an issue. The rooms was located without a view, despite a request being made through the agent, but to be fair, the location of the hotel would make the rooms with a view limited, but as we weren't intending on staying in the room much it wasn't really an issue. The room was spacious, with fully functioning air conditioning, lots of storage, and unlike other hotels I've stayed in on this budget, a shower that was really powerful, so much so that it took a little getting used to. The cleaner visited daily, doing a fantastic job of making sure the room was spotless. So to summarise, this hotel is a great place to make a base, probably not the best to stay if you want to spend the majority of your days by the pool, or you mainly want to party on the strip, but you have got the options of sister hotels. It is a great place for a quiet, restful retreat to immerse yourself in some Spanish culture and enjoy the more cultured holiday.

Date of stay: May 2016
Trip type: Traveled as a couple
4  Thank Karl H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dirfe, Gerente at Hotel Magic Fenicia, responded to this reviewResponded June 6, 2016

Dear Karl H:

We would like to thank you for your opinion about our hotel, this comments really help us to improve day by day and increase our customer service quality.

From the Magic Fenicia***, we are working hard to have a nice maintenance of our rooms and common areas, and a plenty daily cleaning of the hole hotel, to keep the guest satisfaction in a high level.

About the food, we have diferents menus on our buffet, which we change weekly, with a great variety of meat, fish, vegetables, pasta and another healthy options, and with lots of national and international dishes. Of course, for all the guest that prefer another kind of food, our restaurant staff are open to some special request, if it is necessary.

Concerning our entertainment, we are really sorry if you are not plenty satisfied, we try to have an national and international entertainment ofert, and, at the moment, most of our shows are in English and Spanish at same level.

For all of this, we thank you again for your comment your experience with us in TripAdvisor, is really helpful for us and we are happy to give you a Magical Holidays in our hotel.

We hope to see you soon again.

Kind Regards,

Manager Magic Fenicia*** Hotel

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Reviewed May 17, 2016 via mobile

This hotel is situated up a side street.Entrance nice and very clean receptionist was English speaking and helpful.he said the room we had was very quiet.The room was spacious and clean plenty of storage.no balcony and looked over buildings.the beds were clean but uncomfortable. The good was hot and varied but a bit monotonous.Our room turned out very noisy Spanish people talking over oneanother and the tv full blast.awful.Situated close to Poinete beach and harbour and old town. Won't stay again.

Date of stay: May 2016
Trip type: Traveled as a couple
1  Thank biffo914
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dirfe, Director General at Hotel Magic Fenicia, responded to this reviewResponded May 19, 2016

Dear biffo914,

We would like to thank you for your comments, we appreciate this comments because they help us to improve day by day.

We change the menus all the weeks and the quality of the food is so good, but if you dont like the menu, we can make grilled food, like vegetables, meat or fish.

We are improving all the hotel , the main areas , the rooms, the gym , the furniture , the terrace ...

We also have internal and external audits that measures the satisfaction of our customers. In Magic Fenicia there is a high index of guests that repeat year after year,and this makes us very proud, even so we still work hard to meet your expectations.

We hope you come back another time.

Yours sincerely,

Manager Magic Fenicia Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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