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“Nice but the right price?”

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Servigroup Diplomatic
Ranked #59 of 192 Hotels in Benidorm
Certificate of Excellence
Leeds, United Kingdom
Level 6 Contributor
131 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
“Nice but the right price?”
Reviewed March 9, 2014

Friendly, clean, good location, amazing breakfast but just not value for money.

Having visited Benidorm many times over the last few years this is probably the nicest place I've stayed and an ideal location however I just don't think that it's worth the price premium over the others. Would recommend the Helios for a similar hotel at a better price.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TeamHF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hoteles_Servigroup, Customer Service at Servigroup Diplomatic, responded to this review, March 11, 2014
Dear guest,

We would like to thank you for your comments.
We sincerely apologize for not meeting with your expectations on this occasion. Be assured that your comment has been taken into account.

Kind regards,
Customer Service.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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543 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (73)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Stockton-on-Tees
Level 5 Contributor
64 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed March 8, 2014

I had often wondered what Benidorm had to offer with so many people talking about it and taking repeat holidays there. So for my 60th birthday my booked me a surprise trip there. We stopped in the Hotel Diplomatic. Which I have to say was excellent in every respect. The rooms were very comfortable and clean. My only negative comment would be that there is no tea or coffee making facilities in this 4 start hotel. The food was top class and some aspects such as meat, fish and omelettes were cooked fresh on demand. The buffet style service offered a good range of food to suit all diets. The Hotel also has sauna and steam rooms as well as a small pool. A very nice and relaxing hotel with excellent staff and good facilities.

Room Tip: Room 413 was very good, the sun rises on that side
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  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lal531
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sawbridgeworth, United Kingdom
Level 5 Contributor
76 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed February 16, 2014

Food excellent. very helpful staff. Set back two roads from the beach but only five minutes walk. Close to shops, bars supermarket. Smallish hotel (not high rise).
Good size bedrooms, very good shower. Good balcony

Room Tip: rooms on pool side best
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  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Natin237
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Broadstone, United Kingdom
Level 2 Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed February 14, 2014

Stayed in February 2014, but have also stayed here many times before. Always spotlessly clean with a nice 'clean' smell throughout the hotel. Staff are friendly and helpful. Hotel is situated between the old town and the 'British' end, so always a short, level walk to the beach (200mtrs), the old town (300mtrs), and the 'Brit' end (500mtrs).

Mainly used by Spanish visitors, but the food is multi-national with themed nights. Restuarant is spotless, hygiene is also taken very seriously. Lounge is wonderful with padded comfortable chairs and a fantastic waterfall feature - great for relaxing if the weather is not so good or you want a night in.

Hotel is highly recommended for guests who appreciate quality and tranquility (i.e. if you just want to drink yourself silly and are prone to bad behaviour and bad language, best to go somewhere else).

Room Tip: Use the Servigroup website if not booking through a tour operator - often good discounts and option...
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  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Mikbam1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
England
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed January 26, 2014

Stayed with 17 family members in Jan 2014 and we had a very nice time with no complaints. Stayed on the 6th floor and asked for the pool side of the hotel for an open view. Good choice of food and some different choices such as snails and pigs trotters if thats what you like..
The staff were fine and helpful when needed..

Room Tip: poolside view
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  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hgvcourses
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nottingham, United Kingdom
Level 3 Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed January 13, 2014

We stayed there over Christmas 2013 with my wife's parents. It was our third or fourth trip. It is a really comfortable place to spend a few days getting some winter sun. The rooms are fairly basic but are really well looked after and are fantastically clean. The reception staff are great and speak perfect English. The public areas are bright, warm and welcoming.

At Christmas time the majority of the visitors were retired people (probably about 50/50 British and European). All seem to get along well and there is little evidence of us and them - In fact because most people seem to be repeat visitors, there is a lot of friendly waves and smiles with each group trying out each other's language.

Food is ok, but the restaurant now has the feel of a cafeteria, which can be a little off putting when you first arrive.There is always ample choice on the hot and cold buffets and the portions are as generous as you wish them to be. Wine prices are reasonable and there is a wide enough choice.

The location is excellent, just a 5-10 minute walk from the old town and less than 5 minutes from the beach.

This is just a comfortable place to visit and is worth giving a go. Book early for the main holidays though, it is very popular and fills up quickly.

  • Stayed December 2013, traveled with friends
    • Value
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    • Cleanliness
    • Service
Helpful?
2 Thank Mike W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orihuela, Comunidad Valenciana, Spain
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed January 5, 2014

Just come back from a 3 night stay at the Diplomatic hotel and will definitely return there.
The location is perfect for Levante beach and Benidorm Old Town.
Meals were not bad- better than I have had in other hotels in Benidorm and the staff were very kind. Be warned this is a dog friendly hotel and there were a couple of pooches on holiday with their elderly Spanish owners. It was extremely limited as to where the dogs could go.( Not allowed in the bar, lounge and restaurant ) Met an English couple who thought it was disgusting that dogs were allowed but this is real Spain. Many hotels in Spain are dog friendly. Much prefer to be with lots of Spanish people and the occasional dog than be with a load of Brits getting drunk and reenacting scenes from the comedy sit com " Benidorm ". Really liked it there and had a good time.

  • Stayed January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sarah H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Servigroup Diplomatic

Property: Servigroup Diplomatic
Address: Calle Gerona 9 - 11, 03503 Benidorm, Spain
Location: Spain > Valencian Country > Province of Alicante > Costa Blanca > Benidorm
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#30 Luxury Hotel in Benidorm
#40 Romantic Hotel in Benidorm
#42 Family Hotel in Benidorm
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Servigroup Diplomatic 4.5*
Number of rooms: 250
Official Description (provided by the hotel):
Location: - Centrally situated in a flat area just a few meters walk from the popular Plaza Triangular of Benidorm and 220 m. from Levante Beach. Facilities and services: - Very popular hotel, and well known in Benidorm. - Large sun terrace with three open air swimming pools for adults and children, sunbeds and parasols (electrolysis disinfection). Bar service to swimming pool (high season / summer season). - Spacious and elegant bar-lounge overlooking a tropical interior garden with waterfall plus two more areas for celebrating conferences, banquets and social events "Azul" Room and "La Gruta" Terrace. The hotel offers a varied entertainment programme in high season, and also live music at night. Children's playground. - Wellness Centre (supplement), attractively decorated among waterfalls and rocks, equipped with gym, heated swimming pool, steam baths, sauna, jacuzzi and body and beauty treatments. -Dogs permitted up to a maximum of 5 kg (except for Easter and from 15th of June until 15th of October). - Servigroup boutique with souvenirs, gifts and accessories. - Free beach towel and parasols service (deposit). - Free wifi connection throughout the hotel, including outdoor areas. - Internet connection at reception (supplement). - Hotel-owned covered parking spaces (supplement): 110. Rooms: - 252 rooms with: air conditioning (depends on the season) and heating, full bathroom, hairdryer, balcony, flat screen TV, direct dial telephone, mini fridge, safe (supplement) and intelligent locking system. The hotel has 10 comfortable double superior rooms. - Service of cots for babies (supplement). Restaurant: - Restaurant with buffet service and "show cooking". The buffet offers an exquisite and balanced Mediterranean cuisine, national and international dishes, delicious desserts, special themed menus, children's menus available on request, special celiac menu on request and options for people with allergy problems. Committed to quality: - ISO 9001:2008 Certification awarded by AENOR, for quality management of "accommodation, dining-room and banqueting services", and the international equivalent "IQNet Quality System". ... more   less 
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Also Known As:
Servigroup Diplomatic Hotel Benidorm
Hotel Diplomatic Benidorm

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