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Traveler rating
1,475
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607
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369
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All reviews bar staff old town other hotels english bar gold card roof bar great holiday every night sun terrace spanish pensioners british guests plenty of choice free bus branded drinks great entertainment bit dated meal times
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Reviewed 5 weeks ago via mobile

Were do I start ! , hotel reminds me of a train station and old 1 , been here 3 days moved rooms , to end up in 1 no better doors fell off wardrobe enamel peeling off the bath and buckets everywere in hotel due to holes in roof etc !!!! So called kids club only starts at 4pm weathers terrible so kids are bored nothing to do both pools are to cold to use , the people are so rude and arrogant im having to bite my tongue ! The english are made to not feel welcome here at all . And our room.hasnt been cleaned for 2 days , .The food we just cant eat , the smell makes my.stomach churn its awful were in old town spain and it looks like a high rise shanty town we thought we were dropped off in wrong place on arrival n the view says it all lol , JET 2 SHOULD BE ASHAMED FOR USING THIS HOTEL , .
STAY CLEAR ! .

Date of stay: January 2020
Trip type: Traveled with family
2  Thank nicolapV384HD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EquipoCristalPark, Director General at Magic Cristal Park Hotel, responded to this reviewResponded 4 weeks ago

Dear Nicola
Thank you for taking a moment of your time to share your review with us. This help us identify the areas we can improve guest experience.
All our guest are very important for us and our staff is here to make of your stay the best possible experience you can have.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 20, 2020

This is our second time at Magic Cristal Park. The hotel is located just off the pedestrian area, a five minute walk from the seafront. Some people find it noisy, as there is a primary school opposite. We did not find it intrusive. The staff are friendly and helpful. There are two dining rooms, one of which, on level -1, is larger and noisier than the other. We used the smaller, quieter one on level -2. I believe the food is the same in both. There is a vast choice - if you can't find something to suit you I would be very surprised. Our room this time was smaller but had a balcony, which was perfect for people watching. We had a lovely stay and would recommend this hotel wholeheartedly.

Date of stay: January 2020
Trip type: Traveled with family
Review collected in partnership with this hotel
1  Thank Kate T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EquipoCristalPark, Director de Recepción at Magic Cristal Park Hotel, responded to this reviewResponded 5 weeks ago

Dear kate
Your feedback is really value for us, this help us identify the areas we can improve guest experience.
We hope to see you again in your next holidays

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 20, 2020

Just had a few days, it's older hotel, full of Spanish charm, really friendly, clean, only gripe is not very good for vegetarians, only salad, pizza on offer always had meat on, would of liked a proper veggie option, but made do for few days.

Date of stay: January 2020
Trip type: Traveled as a couple
Thank Joanne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EquipoCristalPark, Director General at Magic Cristal Park Hotel, responded to this reviewResponded 5 weeks ago

Dear Joanne
thank you for taking a moment of your time to share your review with us, this help us identify the areas we can improve guest experience
We hope to see you again in your next holidays

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 19, 2020

This place was full of oap spanish people.it is so dark and old inside everywhere .not all rooms come with balcony.the night reception people have bad attitude.if you want to go to main clubbing strip you have to get taxi costing about £5 .the indoor pool is NOT heated!

Date of stay: January 2020
Trip type: Traveled with friends
Thank 75taj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EquipoCristalPark, Director General at Magic Cristal Park Hotel, responded to this reviewResponded January 20, 2020

Your feedback is really important for us, this help us identify the areas we can improve guest experience
we hope to see you again in your next holidays

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 17, 2020

Just arrived home after 5 nights all inclusive for my 40th Birthday. Lovely rooms with 2 double beds, the beds were coumfy and even had quilts which was great for time of year. Got back to my room on my Birthday to find wine juice and nibbles in my room and received a bottle of Bailey's at night time in Magic Cafe, really made my Birthday lovely gesture. Food was typical of a Spanish hotel always something to eat and was really surprised to get beer in real pint glasses on a night, thank you for making my Birthday special to all the staff.

Date of stay: January 2020
Trip type: Traveled with family
1  Thank Joanne S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EquipoCristalPark, Director General at Magic Cristal Park Hotel, responded to this reviewResponded January 17, 2020

Dear Joanne
Thank you for taking a moment of your time to share your review with us, this help us identify the areas we can improve guest experience.
Our staff is always here to make of your stay, the best possible experience you can have.
We hope to see you again in your next holidays

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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