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“Mixed Bag”

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Magic Cristal Park Hotel
Ranked #61 of 191 Hotels in Benidorm
Level Contributor
34 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Mixed Bag”
4 of 5 bubbles Reviewed April 10, 2014 via mobile

To start off, we were a stag party, but as I was the youngest at 40, we were not the stereotypical boys on the lash.

I was the first of the party to arrive, as the rest of the group narrowly missed their flight. There was some confusion about booking in, a couple of emails sent & eventually I got in. The rooms are pretty basic, maybe in need of a refurb, the shower was clean & powerful, it's just that the shower curtain couldn't handle it & it did cause some water to get everywhere. The beds were not too bad, I slept with no problems.

We went all inclusive, & there are two restaurants, one of which British customers are encouraged to use. The food is ok in that one (Magic Cafe) & the breakfast buffet is pretty good, but I would advise anyone who likes Spanish food (like me), to go into the other restaurant, as the food is much better & you have more choice.

There are two bars, I quite liked the Spanish one, but you have to ask for olives & other tapas to go with your beer, as they don't quite believe that we Brits actually enjoy them! The English bar was ok, & is the start for most stag/hen weekends. They have entertainment there, to be honest the singer wasn't to my taste at all (Stars On 45!!!) but the entertainment officer is a good lad, who offered me a bottle of sparkling wine as I was still waiting for the rest of my party to turn up, & it being my 40th!

We only had one problem, & that was when the party were booking out, some didn't get there €40 card deposit back, as the reception staff were adamant that they had already paid it, they hadn't.

Stayed April 2014, traveled with friends
Helpful?
2 Thank Nickthestone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santiago S, Hotel Manager. at Magic Cristal Park Hotel, responded to this review, April 11, 2014
Dear Nickthest,


We we would like to thank you for your comments, we appreciate this comments because they help us to improve day by day. Magic Cristal Park have different systems such as Qualitas that help us to develop a comprehensive monitoring opportunities for improvement in each department of the Hotel.

We also have internal and external audits that measures the satisfaction of our customers. In Magic Cristal Park there is a high index of guests that repeat year after year,and this makes us very proud, even so we still work hard to meet your expectations.

Formula 24 Guarantee of Satisfaction. If in 24 hours your expectations have not been fulfilled, you have the right, by using our formula 24 guarantee of satisfaction, to cash in (with no costs for cancellation except services already consumed) and we will help you to find another accommodation, including in another chain. You holidays are our priority.

Thank you again for your comments which are received in a positive direction and in a spirit of continuous improvement.

Yours sincerely,


Santiago Senz
Manager Magic Cristal Park Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,510 reviews from our community

Traveler rating
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    232
See reviews for
1,177
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14
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (360)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Manchester, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed April 5, 2014

I would just like to thank the staff, bar staff and entertainment staff on making our holiday a great one. Please do not believe all reviews we had a fantastic time. With Anita and Trevor, Magic cafe, Mark,entertainment, Charlie in charge of games and other activities. And Juan who really sorted some rowdy young men out on the terrace. Thanks to you all.x
Food was fine, room was fine nothing grand but for what we paid we got our monies worth.

Room Tip: Over the park have a nice view
See more room tips
  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank elaine19542014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santiago S, Hotel Manager. at Magic Cristal Park Hotel, responded to this review, April 7, 2014
Dear elaine195, form Manchester, UK


We we would like to thank you for your comments, we appreciate this comments because they help us to improve day by day. Magic Cristal Park have different systems such as Qualitas that help us to develop a comprehensive monitoring opportunities for improvement in each department of the Hotel.

We also have internal and external audits that measures the satisfaction of our customers. In Magic Cristal Park there is a high index of guests that repeat year after year,and this makes us very proud, even so we still work hard to meet your expectations.

Formula 24 Guarantee of Satisfaction. If in 24 hours your expectations have not been fulfilled, you have the right, by using our formula 24 guarantee of satisfaction, to cash in (with no costs for cancellation except services already consumed) and we will help you to find another accommodation, including in another chain. You holidays are our priority.

Thank you again for your comments which are received in a positive direction and in a spirit of continuous improvement.

Yours sincerely,


Santiago Senz
Manager Magic Cristal Park Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
county durham
Level Contributor
26 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed April 3, 2014

Stayed from sat 29th march to Tues 1st april party of 10 girls had a gtreat time weather perfect hotel was fine for what we wanted very clean basic rooms clean towels everyday nice staff food and drink very good great time had by all .

Room Tip: room 618 and 620 very good quiet
See more room tips
  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank layto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santiago S, Hotel Manager. at Magic Cristal Park Hotel, responded to this review, April 4, 2014
Dear layto, from county durham


We we would like to thank you for your comments, we appreciate this comments because they help us to improve day by day. Magic Cristal Park have different systems such as Qualitas that help us to develop a comprehensive monitoring opportunities for improvement in each department of the Hotel.

We also have internal and external audits that measures the satisfaction of our customers. In Magic Cristal Park there is a high index of guests that repeat year after year,and this makes us very proud, even so we still work hard to meet your expectations.

Formula 24 Guarantee of Satisfaction. If in 24 hours your expectations have not been fulfilled, you have the right, by using our formula 24 guarantee of satisfaction, to cash in (with no costs for cancellation except services already consumed) and we will help you to find another accommodation, including in another chain. You holidays are our priority.

Thank you again for your comments which are received in a positive direction and in a spirit of continuous improvement.

Yours sincerely,


Santiago Senz
Manager Magic Cristal Park Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northampton, United Kingdom
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed April 1, 2014

We've just return from benidorm 15march to22 had fab time food good weather good every thing you wanted my husband was seventy while we were there and the hotel made it really special decorating table in dining room and also bubbly also table in the entertainment room had balloons and bubbly the entertainment was good mark & Eddie put a lot of work in to vary entertainment Anita behind bar is very good and frank in dining room is always happy. Couldn't fault anything

Room Tip: The only thing I will say if you go when fiesta on you need ear plugs if your staying at front of ho...
See more room tips
  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kath3151957
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santiago S, Hotel Manager. at Magic Cristal Park Hotel, responded to this review, April 4, 2014
Dear Kath31519...Northampton, UK


We we would like to thank you for your comments, we appreciate this comments because they help us to improve day by day. Magic Cristal Park have different systems such as Qualitas that help us to develop a comprehensive monitoring opportunities for improvement in each department of the Hotel.

We also have internal and external audits that measures the satisfaction of our customers. In Magic Cristal Park there is a high index of guests that repeat year after year,and this makes us very proud, even so we still work hard to meet your expectations.

Formula 24 Guarantee of Satisfaction. If in 24 hours your expectations have not been fulfilled, you have the right, by using our formula 24 guarantee of satisfaction, to cash in (with no costs for cancellation except services already consumed) and we will help you to find another accommodation, including in another chain. You holidays are our priority.

Thank you again for your comments which are received in a positive direction and in a spirit of continuous improvement.

Yours sincerely,


Santiago Senz
Manager Magic Cristal Park Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Liverpool, United Kingdom
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 bubbles Reviewed March 30, 2014 via mobile

Just stayed here on a hen party weekend ... We were supposed to stay at a sister hotel but were moved due to refurbishment! We arrived and automatically charged 40e each deposit even though we had confirmed on booking we wouldn't have too! The rooms were basic! The food was okay a good enough range the English bar staff were FABULOUS especially Anita and Trevor! Mainly older Spanish guests however most of them were fascinated by out antics!! Do not expect to sleep though the walls are like paper! Overall value for money x had a fab time x safe key is 20e deposit and 2.50e per day! Close to the shops and old town police station x

Stayed March 2014, traveled with friends
Helpful?
3 Thank Claire P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santiago S, Gestor Cristal. at Magic Cristal Park Hotel, responded to this review, April 1, 2014
Dear Claire P Liverpool, UK


We we would like to thank you for your comments, we appreciate this comments because they help us to improve day by day. Magic Cristal Park have different systems such as Qualitas that help us to develop a comprehensive monitoring opportunities for improvement in each department of the Hotel.

We also have internal and external audits that measures the satisfaction of our customers. In Magic Cristal Park there is a high index of guests that repeat year after year,and this makes us very proud, even so we still work hard to meet your expectations.

Formula 24 Guarantee of Satisfaction. If in 24 hours your expectations have not been fulfilled, you have the right, by using our formula 24 guarantee of satisfaction, to cash in (with no costs for cancellation except services already consumed) and we will help you to find another accommodation, including in another chain. You holidays are our priority.

Thank you again for your comments which are received in a positive direction and in a spirit of continuous improvement.

Yours sincerely,


Santiago Senz
Manager Magic Cristal Park Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed March 28, 2014 via mobile

Just back from a long weekend break 15th March and stayed at this hotel due to last minute cancellation from the magic rock that was originally booked in may 2013 where do I start ,We were told that we had been upgraded (from a 4star ...to a 3star?) the Spanish ruled the place they were rude they owned the lifts entertainment was put on for them they got the better dining room we were told that our dining room was on the basement floor cocktails were available for them on arrival for dinner outside their dining room nothing for us Brits meals were terrible never hot swimming pool covered up no good for people that wanted to sunbathe jacuzzi was tiny rooms Were cleaned daily no balcony, air-con the only good thing to come out of this was the weather

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Michael H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santiago S, Hotel Manager. at Magic Cristal Park Hotel, responded to this review, March 31, 2014
Dear Michael H,


We we would like to thank you for your comments, we appreciate this comments because they help us to improve day by day. Magic Cristal Park have different systems such as Qualitas that help us to develop a comprehensive monitoring opportunities for improvement in each department of the Hotel.

We also have internal and external audits that measures the satisfaction of our customers. In Magic Cristal Park there is a high index of guests that repeat year after year,and this makes us very proud, even so we still work hard to meet your expectations.

Formula 24 Guarantee of Satisfaction. If in 24 hours your expectations have not been fulfilled, you have the right, by using our formula 24 guarantee of satisfaction, to cash in (with no costs for cancellation except services already consumed) and we will help you to find another accommodation, including in another chain. You holidays are our priority.

Thank you again for your comments which are received in a positive direction and in a spirit of continuous improvement.

Yours sincerely,


Santiago Senz
Manager Magic Cristal Park Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Benidorm hotels

Edinburgh, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed March 28, 2014

me and my friend was at this hotel in march did not enjoy it there, when we arrived had to wait 2hrs for room to be ready, was told we had a great room very expensive room lucky to be getting this one over looking the park, said to them that we had paid for upgrade at magic rock in which we had booked in may 2013 it took them to the beginning of march to tell us they did not take hen party's anymore really !!!!!! thats another story . back to this hotel, room 2single beds and a bathroom no balcony expensive room i don't think so,dining room told british one at bottom, food was'nt that good waiter kept that place going very nice always smiling,stpatricks day cocktails outside spanish dining room nothing outside british one oh! well we were not irish after all.would not recommend this hotel, would not use it again or any of the group

Room Tip: there are better hotels in benidorm
See more room tips
Stayed February 2014, traveled with friends
Helpful?
3 Thank marilyn204
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santiago S, Hotel Manager at Magic Cristal Park Hotel, responded to this review, April 1, 2014
Dear marilyn20... Edimburgh, UK


We we would like to thank you for your comments, we appreciate this comments because they help us to improve day by day. Magic Cristal Park have different systems such as Qualitas that help us to develop a comprehensive monitoring opportunities for improvement in each department of the Hotel.

We also have internal and external audits that measures the satisfaction of our customers. In Magic Cristal Park there is a high index of guests that repeat year after year,and this makes us very proud, even so we still work hard to meet your expectations.

Formula 24 Guarantee of Satisfaction. If in 24 hours your expectations have not been fulfilled, you have the right, by using our formula 24 guarantee of satisfaction, to cash in (with no costs for cancellation except services already consumed) and we will help you to find another accommodation, including in another chain. You holidays are our priority.

Thank you again for your comments which are received in a positive direction and in a spirit of continuous improvement.

Yours sincerely,


Santiago Senz
Manager Magic Cristal Park Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Magic Cristal Park Hotel

Property: Magic Cristal Park Hotel
Address: c/ Ruzafa, 14, 03501 Benidorm, Spain
Location: Spain > Valencian Country > Province of Alicante > Costa Blanca > Benidorm
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Restaurant Shuttle Bus service Swimming Pool
Hotel Style:
#44 Romantic Hotel in Benidorm
#44 Family Hotel in Benidorm
Price Range (Based on Average Rates): $
Hotel Class:3 star — Magic Cristal Park Hotel 3*
Number of rooms: 458
Official Description (provided by the hotel):
Located in the heart of Benidorm, facing the park L'Aiguera and close to all amenities: shops, restaurants, entertainment, etc ... and just 500 meters from the famous Levante Beach. Magic Cristal Park, magical holidays in the heart of the Capital of Tourism and near all services ... more   less 
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Also Known As:
Magic Cristal Park Benidorm
Cristal Park Benidorm
Hotel Magic Cristal Park

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