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“Short Break”

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Magic Cristal Park Hotel
Ranked #61 of 191 Hotels in Benidorm
Paisley, United Kingdom
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Short Break”
3 of 5 bubbles Reviewed January 22, 2014 via mobile

Short three night break in January, nice hotel and had a fun time.

Our room (260) was one of the older rooms and wasn't the biggest or the most comfortable. The beds were comfortable enough though and the shower was really good.

The food was surprisingly very nice given the price, we ate on the bottom floor that caters for the Brits (mostly sea food in the Spanish restaurant). There was fair variety and most of the food on offer was nice. Staff on the restaurant floor were also very pleasant.

The bar downstairs was modern and the entertainment was good too but definitely aimed more towards the golden oldies!

You get what you pay for at the end of the day and for a 3 night break it was worth the money. Wouldn't fancy staying for a week but certainly worth a shot for a cheap and cheerful short break.

Benidorm was lovely and was very clean, the beach was immaculate and spent the day roaming around the resort's shops.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Alan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santiago S, Hotel Manager. at Magic Cristal Park Hotel, responded to this review, February 13, 2014
Dear Paisley_S... form Paisley, UK


We we would like to thank you for your comments, we appreciate this comments because they help us to improve day by day. Magic Cristal Park have different systems such as Qualitas that help us to develop a comprehensive monitoring opportunities for improvement in each department of the Hotel.

We also have internal and external audits that measures the satisfaction of our customers. In Magic Cristal Park there is a high index of guests that repeat year after year,and this makes us very proud, even so we still work hard to meet your expectations.

Formula 24 Guarantee of Satisfaction. If in 24 hours your expectations have not been fulfilled, you have the right, by using our formula 24 guarantee of satisfaction, to cash in (with no costs for cancellation except services already consumed) and we will help you to find another accommodation, including in another chain. You holidays are our priority.

Thank you again for your comments which are received in a positive direction and in a spirit of continuous improvement.

Yours sincerely,


Santiago Senz
Manager Magic Cristal Park Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,510 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (360)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Bradford, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 bubbles Reviewed January 2, 2014

Hotel was nothing like shows on net. No air con, one shabby pool on covered rooftop which might I add is very dangerous for kids with waist high wall above a seven story drop! Entertainment poor. And non English speaking and unhelpful staff. It is accommodated mostly by the spanish who were very rude also. Although the food was some of the best I have tasted abroad. Benidorm was lovely but not this hotel. Best part was leaving to go home!

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank lisamarie031
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantiagoSenz, Director General at Magic Cristal Park Hotel, responded to this review, January 4, 2014
In relation to the Trip Advisor member lisamarie…, from bradford, UK we would like to give you the following information about our product.

At Magic Costa Blanca client satisfaction is important for us and for this we have contracted a professional company Geshotel, leaders in their field to carry out quality surveys during our guests stay Below be have included the results from the last audit. All our establishments our in house quality system QIO and a Qualitur certificate.

Hotel Magic Cristal Park
International Clients

CONCEPT OBTAINED MÍNIMUM REQUIRED1,600
OBTAINED HOTEL 1,883
A&E ATENCIÓN 1,907
A&E ENTRETENIMIENTO 1,775
RECEPCIÓN 1,993
SERVICIO DE BARES 1,891
RESTAURANTE ESPEJOS 1,907
RESTAURANTE GRANADA 1,967
COMIDA BUFFET 1,857
LIMPIEZA PISOS 1,891
LIM.ZONAS COMUNES 1,933
MANTENIMIENTO 1,775
PRECIO/CALIDAD 1,800


We also have a Quality Guarantee "Formula 24" if in the first 24 hours after your arrival your expectations have not been met, you can cancel your stay with out paying you cancellation fees, except for services consumed, and we will help to find alternative accommodation ... which is a our commitment to your enjoyment of your holiday.



Once again we would like to thank the Trip Advisor member for taking the time to input this review, and we appreciate your comments as we continue to strive towards providing a quality service for all our clients many of whom are regular and repeat visitors to our hotel and value all the opinions received from our clients to help us achieve this goal.


Yours sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Benidorm hotels

Nottingham, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed January 2, 2014

We went to cristal park in October 2013. After 10 years not much had changed,i understand one persons views on the entertainment that Hoy Hoy game got on my nerves.I agree the entertainment wasn,t very good.We spoke to one of the young entertainers Charlie I think his name was and he was really helpful and I think they were two young lads trying their best but neen a bit more experience.
We had no bad experiances round the pool like some have said, sounds like a gang of idiots had arrived this can happen anywhere.We went to the pool area every day after a walk round Benidorm for a cool off and a drink on large balcony area at side of the pool, I loved it up there roasting in the sun. having a drink made me feel this is what I call a holiday and work was a million miles away.
We had no problems with the food once we sorted the restaurants out,i think we went when the Spanish were on holiday we were well out numbered. they had the larger lower restaurants and the Brits the upper one there was never any problems only the language barrier they are very friendly and come talking to you like they have know,n you for ages, I couldn,t understand a word but kept nodding and laughing.You got the odd ones that barged through you to the lifts but most were ok.
The rooms were as they were ten year ago and although kept very clean by the maids who do a good job of keeping the whole hotel clean, the toilet and showers need a good looking at they work but need updating.Our rooms were on the road side and agree can be noisy but were not ones for staying in bed even on holiday so didn't bother us. the main thing that bothered us was the air con they normally switch it off October time but 2013 was one of their hottest for years We did complain to the manager and they did agree to put it on in the evenings to help us sleep easier.
We know its not the best hotel but you get what you pay for, its a 3 star hotel at 3star prices. We found the rooms clean the food and drinks ok the location good near the old town, there are nice places to eat snacks and have a drink down there and some cracking little Spanish bars at night the spoil you to bits in some of them. One bar we went in i wish I could remember the name brought us snacks to the table as soon as we bought drinks and while we were drinking she cooked us all (ten of us) a large plate of chips each and the drinks were not expensive at all
On the whole we enjoyed our holiday there and are going to book for 2014, we have been lucky twice and not had any bad groups come in while we were there lets hope we make it three.
And we hope to see Charlie in 2014.

Room Tip: Try to get a room facing out wards some rooms face into a inner square we heard they are not very ni...
See more room tips
  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 519Finneys519
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantiagoSenz, Director General at Magic Cristal Park Hotel, responded to this review, January 4, 2014
Dear 519Finney, From Nottingham, Reino Unido

We we would like to thank you for your comments, we appreciate this comments because they help us to improve day by day. Magic Cristal Park have different systems such as Qualitas that help us to develop a comprehensive monitoring opportunities for improvement in each department of the Hotel.

We also have internal and external audits that measures the satisfaction of our customers. In Magic Cristal Park there is a high index of guests that repeat year after year,and this makes us very proud, even so we still work hard to meet your expectations.

Formula 24 Guarantee of Satisfaction. If in 24 hours your expectations have not been fulfilled, you have the right, by using our formula 24 guarantee of satisfaction, to cash in (with no costs for cancellation except services already consumed) and we will help you to find another accommodation, including in another chain. You holidays are our priority.

Thank you again for your comments which are received in a positive direction and in a spirit of continuous improvement.

Yours sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cheltenham, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed December 8, 2013

We stayed here in early November, This was our 4th time at the hotel. Had to argue about having a room with a balcony again even though we had requested this on booking!!! we were finally given rooms with balconies, the food was very nice and the rooms were cleaned daily. The entertainment in the magic cafe had gone down hill compared to previous years, There was a lady miming to Cher which was awfull and a young spanish man doing a game called hoy hoy!!! it was shocking!!!! The bar service in both bars were very good and quick. This will probably be our last visit to the hotel as we always enjoyed the entertainment in the magic cafe before but were totally bored this year.

  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank babybud1977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantiagoSenz, Hotel Manager. at Magic Cristal Park Hotel, responded to this review, December 10, 2013
In relation to the Trip Advisor member babybud19…, from Cheltenham, UK we would like to give you the following information about our product.

At Magic Costa Blanca client satisfaction is important for us and for this we have contracted a professional company Geshotel, leaders in their field to carry out quality surveys during our guests stay Below be have included the results from the last audit. All our establishments our in house quality system QIO and a Qualitur certificate.

Hotel Magic Cristal Park
International Clients

CONCEPT OBTAINED MÍNIMUM REQUIRED
A&E ATENCIÓN 1,933 1,500
A&E ENTRETENIMIENTO 1,840 1,300
RECEPCIÓN 1,621 1,500
SERVICIO DE BARES 1,733 1,500
RESTAURANTE ESPEJOS 1,667 1,500
RESTAURANTE GRANADA 1,941 1,600
COMIDA BUFFET 1,786 1,500
LIMPIEZA PISOS 1,828 1,500
LIM.ZONAS COMUNES 1,733 1,500
MANTENIMIENTO 1,724 1,300
PRECIO/CALIDAD 1,862 1,500



We also have a Quality Guarantee "Formula 24" if in the first 24 hours after your arrival your expectations have not been met, you can cancel your stay with out paying you cancellation fees, except for services consumed, and we will help to find alternative accommodation ... which is a our commitment to your enjoyment of your holiday.



Once again we would like to thank the Trip Advisor member for taking the time to input this review, and we appreciate your comments as we continue to strive towards providing a quality service for all our clients many of whom are regular and repeat visitors to our hotel and value all the opinions received from our clients to help us achieve this goal.


Yours sincerely,

Santiago Senz
Manager Cristal Park Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chesterfield, United Kingdom
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed December 6, 2013

This 3 star (?) hotel was not somewhere I would have chosen myself, but for a weekend away, how bad could it be? Our accommodation was all inclusive. The rooms were very clean, and our beds made every day. The shower was a bit of a pain, but overall the accommodation was adequate. The meals in this restaurant were not particularly good and I'm afraid that the spirits in the Magic Cafe were shocking - watery and tasteless; there was no fizz in the coke, lemonade or tonic. This hotel is on a major road and consequently the rooms we were in were very noisy. We were given the opportunity, as part of our package, to use facilities at sister hotels Magic Rock Gardens and Magic Fenecia. The Rock Gardens are at the far end of Levante beach, a lovely walk along the beach and a trek up a big hill, but worth every bit of effort. The theme at this hotel is tribal and it's reception area appears to have been hewn out of the rock face, so it has a cave effect. The food here was fabulous and the drinks did not disappoint. The pool area is lovely and there is something for the younger children in terms of a splash pool playground. The Magic Fenecia was probably worse than the Cristal Park, the food was appalling and we didn't stay to sample the drink. Most of the residents here were elderly, so being the generous kind of person I am, it is fair to say that there was a hotel for all ages in these 3 sister hotels. It is not somewhere I would stay again, but I would stay at the Magic Rock Garden which is a 4 star property (deservedly). It was a lovely weekend though.

  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sharon175
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantiagoSenz, Hotel Manager. at Magic Cristal Park Hotel, responded to this review, December 10, 2013
In relation to the Trip Advisor member Sharon175…, from Chesterfield, UK we would like to give you the following information about our product.

At Magic Costa Blanca client satisfaction is important for us and for this we have contracted a professional company Geshotel, leaders in their field to carry out quality surveys during our guests stay Below be have included the results from the last audit. All our establishments our in house quality system QIO and a Qualitur certificate.

Hotel Magic Cristal Park
International Clients

CONCEPT OBTAINED MÍNIMUMREQUIRED
A&E ATENCIÓN 1,933 1,500
A&E ENTRETENIMIENTO 1,840 1,300
RECEPCIÓN 1,621 1,500
SERVICIO DE BARES 1,733 1,500
RESTAURANTE ESPEJOS 1,667 1,500
RESTAURANTE GRANADA 1,941 1,600
COMIDA BUFFET 1,786 1,500
LIMPIEZA PISOS 1,828 1,500
LIM.ZONAS COMUNES 1,733 1,500
MANTENIMIENTO 1,724 1,300
PRECIO/CALIDAD 1,862 1,500



We also have a Quality Guarantee "Formula 24" if in the first 24 hours after your arrival your expectations have not been met, you can cancel your stay with out paying you cancellation fees, except for services consumed, and we will help to find alternative accommodation ... which is a our commitment to your enjoyment of your holiday.



Once again we would like to thank the Trip Advisor member for taking the time to input this review, and we appreciate your comments as we continue to strive towards providing a quality service for all our clients many of whom are regular and repeat visitors to our hotel and value all the opinions received from our clients to help us achieve this goal.

Yours sincerely,

Santiago Senz
Manager Cristal Park Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Walsall, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed November 30, 2013

when we stopped at the hotel we were there for a week and for the first few days it wasn't too bad until we got to the Friday (the day before departure) we were infested with idiots around the pool which meant we couldn't really go in the pool without looking at women's and men's private parts. apart from this the entertainment in the Spanish bar was much better than the British. rooms were very clean. food was RUBBISH NOT WORTH THE MONEY WE PAID AT ALL!!!!!!!!

Room Tip: ask for a room on the third floor. with Spanish people Is better no noise at night!!!!!!!!!
See more room tips
  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank aaron h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantiagoSenz, Hotel Manager. at Magic Cristal Park Hotel, responded to this review, December 10, 2013
In relation to the Trip Advisor member aaronh…, from Wallsall, UK we would like to give you the following information about our product.

At Magic Costa Blanca client satisfaction is important for us and for this we have contracted a professional company Geshotel, leaders in their field to carry out quality surveys during our guests stay Below be have included the results from the last audit. All our establishments our in house quality system QIO and a Qualitur certificate.

Hotel Magic Cristal Park
International Clients

CONCEPT OBTAINED MÍNIMUM REQUIRED
A&E ATENCIÓN 1,933 1,500
A&E ENTRETENIMIENTO 1,840 1,300
RECEPCIÓN 1,621 1,500
SERVICIO DE BARES 1,733 1,500
RESTAURANTE ESPEJOS 1,667 1,500
RESTAURANTE GRANADA 1,941 1,600
COMIDA BUFFET 1,786 1,500
LIMPIEZA PISOS 1,828 1,500
LIM.ZONAS COMUNES 1,733 1,500
MANTENIMIENTO 1,724 1,300
PRECIO/CALIDAD 1,862 1,500



We also have a Quality Guarantee "Formula 24" if in the first 24 hours after your arrival your expectations have not been met, you can cancel your stay with out paying you cancellation fees, except for services consumed, and we will help to find alternative accommodation ... which is a our commitment to your enjoyment of your holiday.



Once again we would like to thank the Trip Advisor member for taking the time to input this review, and we appreciate your comments as we continue to strive towards providing a quality service for all our clients many of whom are regular and repeat visitors to our hotel and value all the opinions received from our clients to help us achieve this goal.

Santiago Senz
Manager Cristal Park Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tamworth, United Kingdom
Level Contributor
81 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
5 of 5 bubbles Reviewed November 30, 2013 via mobile

Just returned for second time this year and again it did not disappoint. Staff are friendly from the minute you arrive. Rooms are clean and spacious and the bath was well relaxing.
Food was spot on, so much choice from both restaurants.
Most visitors were on the mature side however that did not stop them from enjoying themselves, they danced and sang their hearts out even putting the younger ones to shame.
They have a rooftop bar which overlooks the town and excellent for sunning yourself after a hard day shopping. Everything is in walking distance from shops bars beach and clubs. A lovely clean place.
We would definitely go again. It's worth a visit.

Stayed November 2013, traveled as a couple
Helpful?
Thank venus w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantiagoSenz, Director General at Magic Cristal Park Hotel, responded to this review, December 8, 2013
Dear Venus W, From Tamworth, Reino Unido

We we would like to thank you for your comments, we appreciate this comments because they help us to improve day by day. Magic Cristal Park have different systems such as Qualitas that help us to develop a comprehensive monitoring opportunities for improvement in each department of the Hotel.

We also have internal and external audits that measures the satisfaction of our customers. In Magic Cristal Park there is a high index of guests that repeat year after year,and this makes us very proud, even so we still work hard to meet your expectations.

Formula 24 Guarantee of Satisfaction. If in 24 hours your expectations have not been fulfilled, you have the right, by using our formula 24 guarantee of satisfaction, to cash in (with no costs for cancellation except services already consumed) and we will help you to find another accommodation, including in another chain. You holidays are our priority.

Thank you again for your comments which are received in a positive direction and in a spirit of continuous improvement.

Yours sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Magic Cristal Park Hotel

Property: Magic Cristal Park Hotel
Address: c/ Ruzafa, 14, 03501 Benidorm, Spain
Location: Spain > Valencian Country > Province of Alicante > Costa Blanca > Benidorm
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Restaurant Shuttle Bus service Swimming Pool
Hotel Style:
#44 Romantic Hotel in Benidorm
#44 Family Hotel in Benidorm
Price Range (Based on Average Rates): $
Hotel Class:3 star — Magic Cristal Park Hotel 3*
Number of rooms: 458
Official Description (provided by the hotel):
Located in the heart of Benidorm, facing the park L'Aiguera and close to all amenities: shops, restaurants, entertainment, etc ... and just 500 meters from the famous Levante Beach. Magic Cristal Park, magical holidays in the heart of the Capital of Tourism and near all services ... more   less 
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Also Known As:
Magic Cristal Park Benidorm
Cristal Park Benidorm
Hotel Magic Cristal Park

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