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“Great hotel, fantastic value for money”

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Magic Cristal Park Hotel
Ranked #64 of 192 Hotels in Benidorm
Reviewed February 24, 2013

I've just returned from 5 days at the cristal park. This was my first time here and after reading some mixed reviews I was very pleasantly surprised. I went away with my parents so our room was for 3 adults (I stayed on a sofa bed) and it was plenty big enough.

Check in service was good and our room was available straight away. All of the bar staff were fantastic and the waiters in the restaurant do a superb job and are extremely friendly. There was a good variety of food at every meal, and it was all tasty.

We discovered on the first night that our fridge didn't work and that my sofa bed had some missing slats, so the next morning we told reception after our breakfast and went up to the room - to find the maintenance staff already there fixing the bed and replacing our fridge! They were very friendly and were finished in no time at all.

The entertainment at night was ok, it was a couple called him and her. He sang some songs and she did the talking in between, they did a good mix of songs. They also did some karaoke and a quiz so it kept you entertained in the evening if that's your sort of thing.

We had some fantastic sun the last couple of days and discovered on the roof there were lots of sun beds so we sat up there. It's a bit hidden, you go up the steps next to the swimming pool. I never went in the pool as it was quite cold, it would be nice if it was heated but it didn't really bother me.

The hotel provides a hairdryer but you have to pay a deposit and also pay to have it for about an hour! Luckily we'd taken our own so it saved us from racking up a potentially large bill! Also, you get tea and coffee in your room but no milk. You can get a glass of it from the restaurant and take it to your room but we just nipped to the shop next door and bought a carton as it seemed less hassle.

I can understand why some people moaned about the lifts, they do take a long time to come and then the Spanish swoop in as soon as the doors open, but you soon learn how to block it so they can't push in!! At the end of the day, there isn't really a rush on holiday so waiting for a lift doesn't really matter!! The Spanish in general were quite pleasant and always greeted us as we passed, as did the English. (Even when out and about in the old town!)

There are other hotels you can visit with your all inclusive card and usually there's a shuttle bus but unfortunately this service wasn't on during our visit. We were given directions but unfortunately they weren't very good and despite trying numerous times we couldn't find any of the other hotels.

My only disappointment about this holiday was soon after arriving I became ill and this lasted the duration, so unfortunately I didn't have the experience I would have liked. Maybe next time ill be luckier!

Overall this hotel was brilliant, especially for the price. I'd happily return again, but perhaps would avoid it in the summer as I can imagine it being very busy.

  • Stayed: February 2013
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1  Thank Kmw89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RafaelJimenez, Manager at Magic Cristal Park Hotel, responded to this reviewResponded March 11, 2013

Dear Customer,

First at all I would like to thank you for your comments, and the time they spend in writing. For us, your opinion is very important because It is a good opportunity to improve every day.

All the staff work very hard to get to meet customer expectations.

.Magic Costablanca is a growing company, where the customer is the most important

Thank you again for your comments.

Your Sincerely

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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773 - 779 of 2,705 reviews

Reviewed February 24, 2013

Just been for a weeks winter break at the Cristal Park in Benidorm 02/02/13 with our 3 year old grandson. We got to the hotel at 9.30 pm the dining room had just closed but snacks would be availible within the hour. We were given room 330, when we got the our room our grandsons bed had not been made up so a quick visit to reception and that was sorted out within 20 minutes so not too bad, but our beds were possibly the most uncomfortable we have ever slept in. I just went down and got my wife and myself a couple of drinks as a nightcap after a longish day travelling. In the morning of to breakfast which was quite good plenty of choice and plenty of fruit. The promanade was just a few hundred yards away so not to far for a walk. The food throughout was of a decent standard. Our main dissapointment was how late the entertainment was on average 10.30 pm most nights just a little to late for our 3 year old. But we did manage one evening with the bubble man brilliant!!! The pool was indoor but not heated and it was baltic freezing to cold for me and our 3 year old, but we at least gave it a try. The only other little thing was that someone had smoked in the room, and you could tell whenever you entered the room but only a minor thing. Also the childrens play area was shut for the winter. But all in all we had a great time and the weather was super.

  • Stayed: February 2013, traveled with family
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Thank PETER H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RafaelJimenez, Manager at Magic Cristal Park Hotel, responded to this reviewResponded March 11, 2013

Dear Customer,

First at all I would like to thank you for your comments, and the time they spend in writing. For us, your opinion is very important because It is a good opportunity to improve every day.

All the staff work very hard to get to meet customer expectations.

.Magic Costablanca is a growing company, where the customer is the most important

Thank you again for your comments.

Your Sincerely

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 23, 2013

Just got home & although had a good week in benidorm would not recommend this hotel to anyone. Nothing for children, nothing like photos depict, food average, son found dead cockroach at one point, no kettle (as stated there would be), catered for elderly Spanish, magic cafe wasn't all it cracked up to be & rooms smelt of mould and raw sewerage. Bar staff were polite & friendly though

  • Stayed: February 2013
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1  Thank Lealea33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RafaelJimenez, Manager at Magic Cristal Park Hotel, responded to this reviewResponded March 11, 2013

Dear Customer,

we appreciate this comments because hey help us to improve day by day. Magic Cristal Park has different systems certificates and Qualitas that help us to develop a comprehensive monitoring opportunities for improvement in each department of the Hotel.

We also have internal and external audits that measures the satisfaction of our customers. In Magic Cristal Park there is a high index of guests that repeat year after year,and this makes us very proud, even so we still work hard to meet your expectations.


We have received your review in a positive direction and in a spirit of continuous improvement.

Best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 22, 2013

nice to read that you reply to some emails . but i would like to ask you if you only respond to the positive ones . Not that my emails are negative but i and my sister in law are in the catergory of the returning few to your hotel , year after year in fact ten years to be precise . We are returning again this year we love the staff well most of them we love the food and we most definately love him n her they make our holiday. but last year we were given a room ,well i use the word room i would not class it as a room . It was disgusting when we complained we were given no response . we have most definately contributed to your holiday makers as we have passed on all the good things within your hotel this year we will try the atrium app ,lets hope they are more to our standard . we do not expect special treatment but loyalty surely must count for something .

Room Tip: i believe they had overbooked and tried to relocate us to another hotel we said no and i think this...
  • Stayed: April 2012, traveled with friends
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2  Thank marie a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RafaelJimenez, Manager at Magic Cristal Park Hotel, responded to this reviewResponded March 11, 2013

Dear Customer,

In Magic Costablanca We appreciate you taking the time to write this comment , as we continue to strive towards providing a quality service for all our guests and value all the reviews received from our customers to help us to improve day by day.

At Magic Cristal Park we have planned with passion the All Inclusive holidays we offer our customers.

I an pleased that you enjoyed your stay with Him&Her, They are working very hard for offer tthe clients the best show.

Best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 17, 2013

we spent a fantastic week at the cristal park (once again) check in was very quick and we were given a room that was in the middle of the hotel with no view but lovely and quiet and a lovely big bathroom with loads of storage for all my make up and things (bonus). We love coming to this hotel and have to say the staff make this special for us everytime. Special mentions to Him and Her fantastic entertainment as always and make everyone feel special dont forget to mention if you have a special occasion they make such a big effort to make your day one you will never forget. Brillant bar staff with Anita Trevor Paco and all the other staff nothing is too much trouble. In a busy part of Benidorm but it is full of fun and very spanish which is what we like, try out the tapas in the couryard not far from the hotel lovely food and very cheap. Food in the hotel is great loads of it and lots of choice with really helpful and friendly staff. We cant wait to go back in June

  • Stayed: January 2013, traveled as a couple
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2  Thank scousebaggie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RafaelJimenez, Manager at Magic Cristal Park Hotel, responded to this reviewResponded February 18, 2013

I would like to thank you for your comments, we appreciate this comments because they help us to improve day by day.

We also have internal and external audits that measures the satisfaction of our customers. In our establishment there is a high index of guests that repeat year after year,and this makes us very proud, even so we still work hard to meet your expectations.

Formula 24 Guarantee of Satisfaction. If in 24 hours your expectations have not been fulfilled, you have the right, by using our formula 24 guarantee of satisfaction, to cash in (with no costs for cancellation except services already consumed) and we will help you to find another accommodation, including in another chain. You holidays are our priority.

Thank you again for your comments which are received in a positive direction and in a spirit of continuous improvement.

Yours Sincerely

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 13, 2013

Firstly the positives:-
1.Good location and lovely staff, the reception staff were very helpful.
2.Plenty of food from 8am to midnight, too much for us! There are two restaurants; one on -1 mainly full of very noisy spanish and the other on -2 used mainly by the english guests with a few spanish wanting a quieter and more relaxed atmosphere. Bread and butter pudding every day which (unless you are like me and adore the stuff) could be a bit off putting! Ice creams were also available. The food was generally good and tasty. The restaurant staff are the best, really friendly and went out of their way to ensure we had everything we wanted.
3. Entertainment daily:- boules, archery, shooting, dancing etc if one was so inclined. also keep fit which was centred around the spanish OAPs.
4. Room was comfortable and clean, a bit on the small side but then we did have a balcony overlooking the park. This was lovely in the morning as we got the sun. On the 9th Feb it was carnival time and we had superb ringside seats on our balcony. Processions and fancy dress with a spectacular firework display!
5.The main entertainment area was usually full so we ended up either in the Magic Cafe or going out. Nice ,very, english bar with entertainment.
6. Maintainance staff attended to problems fairly quickly.
7. The Thomas Cook representative was amazing and showed great consideration for everyone.
Negatives:-
1. Needs some upgrading but it is rated as a 3 star.
2. Bathroom had shower over the bath which is not very good for those who as less able. Although there was always hot water.
3. There are 4 lifts which were kept very busy, but usually managed to get a lift after a short wait.
At the end of the day it is a spanish hotel and the spanish are lovely fun people. We enjoyed our stay and even the rides up and down in the lift made us laugh! We would say go to the Cristal park for a reasonably priced holiday with no frills. If you want 4 *or 5* then I would suggest that is what you should book.
ps: wish the swimming pool was climatised as I would have used it every day! Had a swim but only once,!

Room Tip: Ask for non smoking room if you do not smoke. The higher rooms cost extra.
  • Stayed: February 2013, traveled as a couple
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1  Thank regency19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RafaelJimenez, Manager at Magic Cristal Park Hotel, responded to this reviewResponded February 18, 2013

Dear Customer,

At Magic Cristal Park we have planned with passion the All Inclusive holidays. In Magic Costablanca We put in the same heart and soul as our clients when they choose us. We are pleased to hear that you enjoyed your stay with us.

We appreciate you taking the time to input this review, as we continue to strive towards providing a quality service for all our clients and value all the opinions received from our guests to help us achieve this goal.

Yours Sincerely

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 9, 2013 via mobile

Just returned home from the crystal park we have had a lovely holiday the staff were all very friendly the food was very nice and our room was lovely to with clean towels every day. On a night we went down stairs in to the magic cafe were we had a good nite thanks to Ann Marie Andy Anita and Tever :-) we enjoyed it that much we had only been home 18 days and booked to go back so we have had 2 weeks there in less than 5 weeks and hope to go back soon

  • Stayed: January 2013
    • Value
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    • Rooms
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Thank Magggiiiccaalll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RafaelJimenez, Manager at Magic Cristal Park Hotel, responded to this reviewResponded February 18, 2013

Dear Customer,

At Magic Cristal Park we have planned with passion the All Inclusive holidays. In Magic Costablanca We put in the same heart and soul as our clients when they choose us. We are pleased to hear that you enjoyed your stay with us.

We appreciate you taking the time to input this review, as we continue to strive towards providing a quality service for all our clients and value all the opinions received from our guests to help us achieve this goal.

Yours Sincerely

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Magic Cristal Park Hotel

Address: c/ Ruzafa, 14, 03501 Benidorm, Spain
Location: Spain > Valencian Country > Province of Alicante > Costa Blanca > Benidorm
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Restaurant Shuttle Bus service Swimming Pool
Hotel Style:
#44 Family Hotel in Benidorm
#44 Romantic Hotel in Benidorm
Price Range: $67 - $202 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Magic Cristal Park Hotel 3*
Number of rooms: 458
Official Description (provided by the hotel):
Located in the heart of Benidorm, facing the park L'Aiguera and close to all amenities: shops, restaurants, entertainment, etc ... and just 500 meters from the famous Levante Beach. Magic Cristal Park, magical holidays in the heart of the Capital of Tourism and near all services ... more   less 
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Also Known As:
Magic Cristal Park Benidorm
Cristal Park Benidorm
Hotel Magic Cristal Park

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