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“Brilliant Holiday again this was our 3rd time and we are booking next year!!!!!!!!!!!!!”

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Magic Cristal Park Hotel
Ranked #63 of 192 Hotels in Benidorm
Cheltenham, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Brilliant Holiday again this was our 3rd time and we are booking next year!!!!!!!!!!!!!”
Reviewed October 16, 2011

Well we had another great time at the crystal park. The rooms have been updated a little with flat screen t.v and card opertated doors, the rooms were cleaned every day with new towells ect, The food was fantastic again and the entertainment in the magic cafe with him and her was brilliant again especially the Hawiian night!!!!! the bar staff were very friendly and worked hard. The only complaint is we had requested on booking rooms with a balcony and also rang the week before we came out to get a balcony and this was all ignored and we got 4 rooms without balconies.

  • Stayed October 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank babybud1977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RafaelJimenez, Gerente at Magic Cristal Park Hotel, responded to this review, October 31, 2011
Dear Guest


We would like to thank you for your comments, we appreciate this comments because they help us to improve day by day. Magic Cristal Park have different systems such as ISO 9001-2000 certificates and Qualitas that help us to develop a comprehensive monitoring opportunities for improvement in each department of the Hotel.

We also have internal and external audits as Gesthotel that measures the satisfaction of our customers. In Magic Cristal Park there is a high index of guests that repeat year after year,and this makes us very proud, even so we still work hard to meet your expectations.

Thank you again for your comments which are received in a positive direction and in a spirit of continuous improvement.

Yours sincerely,

Tomás Rico.
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (368)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Jarrow-on-Tyne, null, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 12, 2011

I have now stayed at the Cristal Park every year for the past 7 years, it was my friend Pat first year, we cannot fault the hotel, the staff are all very friendly and helpfull, starting with reception, Malinda couldnt be more helpfull and pleasant plus spoke very good english, rooms were kept very clean, were cleaned daily beds made clean towels etc, bar staff eg Anita, Christina, Trevor, Farka and others after a few days knew exactly what you drank which made for quick service, they were all very pleasant.
I have to mention the Magic Cafe what a delight it was to go down to the Magic Cafe of an evening, the entertainment was brilliant Anne-Marie and her hubby Andy are so talented they are both very good singers and entertainers, they could get the crowd going with thier music and other entertainments like games, bingo and the quiz nights, it must be so difficult to keep on comming up with new and great idea's to entertain us holiday makers as there are so many different nationalities to entertain, they have never let me down yet, i always see a lot of smiling faces at the Magic Cafe, its always a great night, thankyou Him; n her you realy helped make our holiday, i thought i would mention Trevor as he works so hard, when i have sometimes went down early maybe 7.30 pm Trevor would be there putting out the table and chairs etc, a very hard worker, thankyou all at The Cristal Park Hotel and the Magic Cafe for makeng our holiday a great one, see you all next year, Jean and Pat x

  • Stayed September 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jean R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RafaelJimenez, Gerente at Magic Cristal Park Hotel, responded to this review, October 31, 2011
Dear Guest


We would like to thank you for your comments, we appreciate this comments because they help us to improve day by day. Magic Cristal Park have different systems such as ISO 9001-2000 certificates and Qualitas that help us to develop a comprehensive monitoring opportunities for improvement in each department of the Hotel.

We also have internal and external audits as Gesthotel that measures the satisfaction of our customers. In Magic Cristal Park there is a high index of guests that repeat year after year,and this makes us very proud, even so we still work hard to meet your expectations.

Thank you again for your comments which are received in a positive direction and in a spirit of continuous improvement.

Yours sincerely,

Tomás Rico.
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Faringdon, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed October 12, 2011

just got back from cristal park and i want to go back for xmas we had a great time, good food good room excellent music from him and her only draw back was lack of somking space outside and a lot of spaniards taking up seats all day. andy is one of the best singers we have seen and even knew some of the wurzels songs a great night out for free.you will want to go back once you stay here.from shawn and carolyn swindon

  • Stayed October 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shawn W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RafaelJimenez, Gerente at Magic Cristal Park Hotel, responded to this review, October 31, 2011
Dear Guest


We would like to thank you for your comments, we appreciate this comments because they help us to improve day by day. Magic Cristal Park have different systems such as ISO 9001-2000 certificates and Qualitas that help us to develop a comprehensive monitoring opportunities for improvement in each department of the Hotel.

We also have internal and external audits as Gesthotel that measures the satisfaction of our customers. In Magic Cristal Park there is a high index of guests that repeat year after year,and this makes us very proud, even so we still work hard to meet your expectations.

Thank you again for your comments which are received in a positive direction and in a spirit of continuous improvement.

Yours sincerely,

Tomás Rico.
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Luton, United Kingdom
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed October 12, 2011

We had a terrific time spent at the this hotel ecpecially in the Magic Cafe. The Staff (Trevor, Anita Him & Her) made this a good time. The food selection was varied and kept topped up. We missed the late bar thou as this used to be available
The only downside is the Spanish OAP's who when something good is on in the Cafe just sit in front of everyone and block the view.

  • Stayed September 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank paddylenn0n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RafaelJimenez, Gerente at Magic Cristal Park Hotel, responded to this review, October 31, 2011
Dear Guest


We would like to thank you for your comments, we appreciate this comments because they help us to improve day by day. Magic Cristal Park have different systems such as ISO 9001-2000 certificates and Qualitas that help us to develop a comprehensive monitoring opportunities for improvement in each department of the Hotel.

We also have internal and external audits as Gesthotel that measures the satisfaction of our customers. In Magic Cristal Park there is a high index of guests that repeat year after year,and this makes us very proud, even so we still work hard to meet your expectations.

Thank you again for your comments which are received in a positive direction and in a spirit of continuous improvement.

Yours sincerely,

Tomás Rico.
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
stoke on Trent
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed October 12, 2011

Since my review of August 2009 - we have returned to this hotel a further two times - and we have never done that before.
We last visited September 2011. We noticed that the room had been decorated, and
new exterior doors fitted to each room.
We would recommend this hotel for couples and families. We have noticed that a few families had returned at the same time as us! (a bit like the t.v. program ha ha) which proves it can and does happen.
We are a couple with a 15 year old, and our food tastes vary - and we were spoilt for
choice with the very varied menu each day.
All in all, a good, value for money place to stay.

  • Stayed September 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank stokie01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RafaelJimenez, Gerente at Magic Cristal Park Hotel, responded to this review, October 31, 2011
Dear Guest


We would like to thank you for your comments, we appreciate this comments because they help us to improve day by day. Magic Cristal Park have different systems such as ISO 9001-2000 certificates and Qualitas that help us to develop a comprehensive monitoring opportunities for improvement in each department of the Hotel.

We also have internal and external audits as Gesthotel that measures the satisfaction of our customers. In Magic Cristal Park there is a high index of guests that repeat year after year,and this makes us very proud, even so we still work hard to meet your expectations.

Thank you again for your comments which are received in a positive direction and in a spirit of continuous improvement.

Yours sincerely,

Tomás Rico.
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lancashire
Level Contributor
49 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed October 11, 2011

We have just got back from the Crystal Park after a week there (4th - 11th October). We were meeting up with a couple of friends we met there last year. We have had a great time and overall have NO complaints. Our rooms were not ready on arrival at 13:00 and we were asked to return at 14:30 - still not ready. We eventually got our room at 15:30 - but we had spent the couple of hours in the bar. The room was to a good standard and everything needed, including a fridge and air conditioning. The room was very clean and though a little dated, we have stayed in much worse that claim to be superior hotels. The room was cleaned everyday and fresh towels supplied as required. The food was excellent at every meal and of course, we had the luxury of eating at the 3 other hotels within the chain - all were very good and offered a selection for every taste. There are 2 restaurants and the one on the lower floor is aimed at the English as the hotel does cater for different clientele. Most English guests chose to eat on the lower floor, but we enjoyed mixing with the Spanish, but they are loud! The Roof Terrace/Pool was lovely and a great place to top up your tan and have a dip in the pool and the jacuzzi - we had lovely times here with our friends and making new acquaintances - be careful, the drinks are really good measures! The whole building was kept very clean and my partner says I am a clean freak...so good on you Cristal Park. The HIGHLIGHT of the week was the entertainment in the Magic Cafe Bar. Him & Her are such a class act and so very versatile. The music was superb, varied and any request was responded too. Andy is a 'Super Singer' and his Rod Stewart act was really good. Anne Marie is SO FUNNY and WITTY and gets to know all the guests by name - She is also a Great Singer. The quizzes, karaoke and the odd game of bingo are good fun - everyone gets involved. Would have liked more people on the really good dancefloor, but us and our friends fully utilised this facility. The bar staff are so friendly, Trevor and Christina, and they work so hard. Adrian and Anne Marie made our holiday and we will be back. Cristal Park is an all round hotel for a great holiday - most people you meet have been before and we and our friends will be back.

  • Stayed October 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Pussfart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RafaelJimenez, Gerente at Magic Cristal Park Hotel, responded to this review, October 31, 2011
Dear Guest


We would like to thank you for your comments, we appreciate this comments because they help us to improve day by day. Magic Cristal Park have different systems such as ISO 9001-2000 certificates and Qualitas that help us to develop a comprehensive monitoring opportunities for improvement in each department of the Hotel.

We also have internal and external audits as Gesthotel that measures the satisfaction of our customers. In Magic Cristal Park there is a high index of guests that repeat year after year,and this makes us very proud, even so we still work hard to meet your expectations.

Thank you again for your comments which are received in a positive direction and in a spirit of continuous improvement.

Yours sincerely,

Tomás Rico.
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ellon, United Kingdom
Level Contributor
61 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed October 5, 2011

Wasn't expecting so many Spanish people staying here who were very noisy. The older spaniards were very rude especially when waiting for lifts. The staff were very good & the rooms were kept clean. Outside seating areas with the exception of the roof terrace were terrible. I am sure more seats could have been supplied outside where there was a never ending wait for seats & even elderly Spanish people trying to take them when someone left to get a drink

  • Stayed October 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ellon94
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RafaelJimenez, Gerente at Magic Cristal Park Hotel, responded to this review, October 5, 2011
Dear Guest


We would like to thank you for your comments, we appreciate this comments because they help us to improve day by day. Magic Cristal Park have different systems such as ISO 9001-2000 certificates and Qualitas that help us to develop a comprehensive monitoring opportunities for improvement in each department of the Hotel.

We also have internal and external audits as Gesthotel that measures the satisfaction of our customers. In Magic Cristal Park there is a high index of guests that repeat year after year,and this makes us very proud, even so we still work hard to meet your expectations.

Thank you again for your comments which are received in a positive direction and in a spirit of continuous improvement.

Yours sincerely,

Tomás Rico.
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Magic Cristal Park Hotel

Property: Magic Cristal Park Hotel
Address: c/ Ruzafa, 14, 03501 Benidorm, Spain
Location: Spain > Valencian Country > Province of Alicante > Costa Blanca > Benidorm
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Restaurant Shuttle Bus service Swimming Pool
Hotel Style:
#44 Romantic Hotel in Benidorm
#44 Family Hotel in Benidorm
Price Range (Based on Average Rates): $
Hotel Class:3 star — Magic Cristal Park Hotel 3*
Number of rooms: 458
Official Description (provided by the hotel):
Located in the heart of Benidorm, facing the park L'Aiguera and close to all amenities: shops, restaurants, entertainment, etc ... and just 500 meters from the famous Levante Beach. Magic Cristal Park, magical holidays in the heart of the Capital of Tourism and near all services ... more   less 
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Also Known As:
Magic Cristal Park Benidorm
Cristal Park Benidorm
Hotel Magic Cristal Park

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