Just had an enjoyable 5 night break at the Castilla, one of the smaller Servigroup hotels set about four blocks back off the main Calle Gerona. Benidorm regulars, it was a hotel we fancied trying, having stayed at many other 4 star hotels in the resort.
First impressions are of an immaculate hotel blighted by no fault of it's own by the ugly, unfinished 'Cultural Centre' building site to the side of the hotel. This was our view from our 8th floor pool room but didn't detract from our enjoyment. I just hope the hotel are claiming reduced rates for having to endure it!
Our twin room with triple occupancy was a tad snug with 3 single beds but had everything we needed...clean, comfy beds, fridge, tv with remote showing British tv (if needed) and a decent bathroom with a good shower. These are sunny rooms on an afternoon and overlook a busy road.
Our first evening meal was frankly the poorest of the week and made us wonder why the hotel food had such rave reviews. This was on Saturday. The food improved massively from that night with good choices ranging from steaks, fish, suoerb beef bourguinion, paella and even a Chinese night. Desserts and a help yourself ice cream machine provided decent puddings.
Breakfasts were very good and whilst the restaurant is more utilitarian than luxury with the new look plastic chairs and tables, we liked the clean, uncluttered look and restaurant staff were pleasant. Only proviso is the replenishment issue which needs addressing. Often trays remained empty far too long and parts of meals had to be missed waiting. This is the only reason I've deducted a star from my rating.
It was a quiet week in the hotel so very little entertainment but the bar area was welcoming and the bogof offer even more so!
If a hotel could be judged by the quality of it's staff then this one is a clear winner! Particular thanks to Mariano on reception who demonstrated exemplary and totally focussed customer care skills in resolving a difficult issue for us. He told us that the aim of the hotel was to make sure guests had a safe, enjoyable stay with good food and a decent night's sleep. With an ethos like that amongst staff, it will always deliver a fantastic stay! The cleaning staff worked like Trojans cleaning up after the Sahara sand storm which covered everything.
Location was a bit further out from the old town than we normally like but there are a number of cheap bars nearby and the Rio Park next door has very good entertainment.
Servigroup are a high achieving hotel group and it pays to book direct to get the added advantages. All guests are offered a free night at the Benidorm Palace.
I'd recommend the Castilla without reservation though it's a hotel more suited to adults than children.
- Official Description (provided by the hotel):
- Hotel located 500m. From Levante Beach, in a quiet area in Benidorm.Facilities and services:Large sun terrace with swimming pools for adults and children, sunbeds and garden area and children's playground. Restaurant, bar-lounge and meeting roomFree gym and sauna with supplement. Entertainment programme in high season.Free wifi connection throughout the hotel, including outoor areas.Internet connection at reception (supplement).Hotel-owned covered parking spaces (supplement): 77.Rooms:132 fully equipped rooms: air conditioning and heating by fan coil system, full bathroom, hairdryer, balcony, direct dial telephone, flat screen TV, mini fridge, safe and intelligent locking system.The flat screen TVs provide a new digital system with 60 national and international channels and 15 music channels.Restaurant:Restaurant with buffet service and show cooking. A selected and varied assortment of dishes including themed dishes, vegetarian choices and delicious desserts. Special celiac menu available on request. ... more less
- Reservation Options:
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- Also Known As:
- Servigroup Castilla Hotel Benidorm
- Hotel Castilla Benidorm