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“Hotel servigroup Castilla” 4 of 5 bubbles
Review of Servigroup Castilla

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Servigroup Castilla
Ranked #18 of 191 Hotels in Benidorm
Certificate of Excellence
Newcastle upon Tyne, United Kingdom
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Hotel servigroup Castilla”
4 of 5 bubbles Reviewed July 20, 2013

This is a very good Hotel, good food, very nice rooms, very friendly staff, enjoyed my stay here, the Hotel is in a very good location close to all the variety of bars and restaurants in Benidorm, I've only one complaint, during our stay they changed the décor of the restaurant from very tasteful with real tablecloths and napkins to cheap looking chairs and tables and paper napkins, please go back to the classy look

  • Stayed July 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank mickeybnewcastle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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845 reviews from our community

Traveler rating
    504
    251
    79
    6
    5
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (268)
Date | Rating
  • Czech first
  • Danish first
  • English first
  • French first
  • German first
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English first
Swindon, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed July 19, 2013

Stayed here for a week from 12th to the 19th of July and have just got back and had a lovey time at this hotel would stay here again don't know why people moan about this hotel it was spotless the rooms were cleaned every day and had clean bedding every day as well. The food was very nice a good selection to choose from, a quiet location and only a 10min walk to the night life and also to the beach. Reception staff were good as well, and Jackie was especially helpful and nothing was to much trouble for her to help with. When we booked we asked for a low level floor which we got it when we got there.

Room Tip: if u want the sun u get it in the afternoon and evenings if u have a pool view
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  • Stayed July 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank mark p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham, United Kingdom
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed July 17, 2013

I have been travelling to Benidorm for over 20 years and have stayed in a variety of places . The food here was excellent - for those moaning about cold food - there is a microwave ( i never experienced cold food ) i stayed full board . the hotel is quiet , taseful , the rooms are excellent . Flat screen tv , fridge etc . Drinks were reasonable . a free trip to the Benidorm Palace on a wed . Cleaners Excellent , Waiting staff excellent and reception staff excellent . Pool area was lovely and quiet and found beds every day.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank nobagaboo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brompton, United Kingdom
Level Contributor
66 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
5 of 5 bubbles Reviewed July 17, 2013

My wife and I loved staying in this hotel. Great amenities, fantastic location and the room was fine. The food was excellant and there was never an issue with finding a seat nor food not being available, the quality of the food was excellent also. The bar and pool area were relaxing, but evenings were a bit of a bore due to the age of the clients and the nationalities, empty most of the time and though they tried the entertainers were struggling. I would book here again.

Room Tip: If facing the hotel, right hand side get the sun in a morning, left hand side (those overlooking the...
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Hobo_1963
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, UK
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed July 17, 2013

Just back (July 2013) from a short 4 night stay at the Hotel Castilla in Benidorm.

As with other reviews, I agree that the hotel is spotlessly clean, The rooms, reception areas, bars, dining area and pool are all well maintained.

The food is standard buffet style as with most of the hotels in this area / range, with a range of foods that should appeal to most people. We preferred breakfast and would probably just book b&b next time.

The staff and friendly, polite and very helpful. Check-out it 12.00 as with other places, but you can use the sauna area to change / freshen up if you're only leaving the hotel later and there's a secure, locked area to store your luggage. You can still use all the hotel facilities after checkout as well.

I've stayed in other 4 start hotels in the same area and this one is better than the others we've stayed at (most recently the Riviera beach).

The location is good. It's just a 5-10 minute stroll to the beach and is close enough to the bars / restaurants, but far enough away from the stag / hen places as to still be quiet. The old town is about 20 minute walk away.

Would recommend this hotel and we'll definitely consider this one again on future trips.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank deanmac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hertfordshire
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed July 16, 2013 via mobile

Hotel is fab. Christina & Jackie on reception are friendly and nothing too much trouble, very helpful. Hotel is absolutely spotless everywhere and I am ocd about cleaning. Breakfast is excellent, hot and plenty of choice even if you want an omelette made. Rooms are spacious, plenty of storage. Shower was excellent. There were 4 of us that went for my husband's 40th and our friends 10 year anniversary. On my husband's birthday there was a birthday card under the door for him and complimentary flutes of champagne in bar for us! A nice unexpected touch. We all had a fantastic time and would thoroughly recommend this hotel. We plan to go every year now, long weekend without the children. I would recommend booking directly with the hotel, we didn't but it's cheaper and they provide free transfers to and from the airport!

  • Stayed July 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank micheyp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southampton, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed July 14, 2013

We had a great 4 days staying at the Castilla, the reception staff were helpful and friendly.
Plenty of choice fo food at the buffet, there was no queues for the food and there was plenty of choices at all times(replenished frequently) for all the guests. The rooms were very clean on arrival and kept clean. We had asked for a quite room on our booking form, which was noted, and we were given a room at the top of the hotel, which was perfect for us. The pool was very clean and there was notices all around stating that sunbeds cannot be reserved for more than 15 minutes( this was sometimes ignored by a few), it didn't affect us though.
Overall a really good hotel and my wife and I said that we would both go back to this hotel when visiting Benidorm. We stayed in room 1005 and didn't use the gym or sauna area.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank isrgoodwin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Servigroup Castilla

Property: Servigroup Castilla
Address: Calle Jaen 3, 03503 Benidorm, Spain
Location: Spain > Valencian Country > Province of Alicante > Costa Blanca > Benidorm
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Benidorm
#12 Luxury Hotel in Benidorm
#18 Family Hotel in Benidorm
Price Range (Based on Average Rates): $
Hotel Class:4 star — Servigroup Castilla 4*
Number of rooms: 132
Official Description (provided by the hotel):
Hotel located 500m. From Levante Beach, in a quiet area in Benidorm.Facilities and services:Large sun terrace with swimming pools for adults and children, sunbeds and garden area and children's playground. Restaurant, bar-lounge and meeting roomFree gym and sauna with supplement. Entertainment programme in high season.Free wifi connection throughout the hotel, including outoor areas.Internet connection at reception (supplement).Hotel-owned covered parking spaces (supplement): 77.Rooms:132 fully equipped rooms: air conditioning and heating by fan coil system, full bathroom, hairdryer, balcony, direct dial telephone, flat screen TV, mini fridge, safe and intelligent locking system.The flat screen TVs provide a new digital system with 60 national and international channels and 15 music channels.Restaurant:Restaurant with buffet service and show cooking. A selected and varied assortment of dishes including themed dishes, vegetarian choices and delicious desserts. Special celiac menu available on request. ... more   less 
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Also Known As:
Servigroup Castilla Hotel Benidorm
Hotel Castilla Benidorm

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