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“Lovely Hotel”

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Servigroup Castilla
Ranked #17 of 191 Hotels in Benidorm
Certificate of Excellence
cumbria
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Lovely Hotel”
Reviewed October 10, 2012

We stayed there for 1 week at the end of Sep and the staff where very friendly .The food was lovely couldnt fault it .The hotel was lovely and clean it said a 4 star and it was a 4 star .We will def be going back next year it was in a nice quiet part but in easy reach of the entertainment and a nice walk to the old town for a quiet night so it was a win win for us .

Room Tip: We asked for a low floor and got on the 3rd just right for walking if the lifts are full
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank E O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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859 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (271)
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English first
Wigan, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 9, 2012 via mobile

The hotel staff are friendly and will do anything to help house if you ask

We stayed on the 6th floor. The room had flat screen TV, fridge & a safe. The decor was a little dated but was clean and to be honest we didn't spend that much time in the room.

Overall I thought it was a good hotel and good value for money

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Steveo67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kent
Level Contributor
25 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed October 4, 2012

We staid at this hotel for 1 week at the end of September. The hotel is absolutely spotlessly clean and the staff are very nice and friendly. The rooms themselves are smaller that other hotels that we have staid in but were nicely furnished and had a small fridge in them which is always usefull, free air conditioning and a nice bathroom. We were never disturbed at night by any noise either inside or outside the hotel, so we was always able to get a good nights sleep. The pool area is nice although there is a building site to one side of the hotel this didnt spoil our time at the pool because we didnt see anyone working there at all and believe that no building work has been done for months. The food at the hotel was nice although not always much choice but the food that was available was always hot and nice and the staff in the restaurant were always busy re newing trays and topping up everything. The hotel itself is positioned nicely a couple of minutes walk to the beginning of the new town and probably 10min walk to the the old town either along the road or slightly longer via the seafront. We was advised not to use the alley at the side of the hotel when returning back from the town at night, so we used to walk along the road but we certainly didnt see anything suspicous. I cannot comment on the entertainment in the evening as we always went out after dinner. I would recommend this hotel and would definately stay here again if we returned to Benidorm

Room Tip: we staid on the top floor over looking the pool
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank reynoldsg236
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newark-on-Trent, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 2, 2012

Once again we have really enjoyed the the friendliness of the staff at this hotel.The greeting we received when booking in was fantastic, to be remembered as we were, considering the amount of guests that pass through, was simply amasing. The food was fantastic, with a great variety of dishes to choose from. The thoroughness of the cleaning staff had to be seen to be believed, everywhere was spotless (unsung heroes!). The icing on the cake was the free offer of a night at the Benidorm Palace. What a wonderful experience, never to be missed. Well done Servigroup, these nights must cost you a fortune. We are now looking forward to our next visit in 2013. Roll on. John and Pamela Weir. Newark. Notts.

Room Tip: Rooms overlooking the pool are quieter.
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank John W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
altrincham
Level Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed October 2, 2012

we have visited the castilla 6 times over the last two years. The standard cleanliness politeness of staff is still excellent. We find this hotel a relaxing one no loud music played around the hotel. Staff very helpful I requested a pool side room previous to my arrival. However was not given this. We had only been in our room ten minutes when reception rang to say they noticed on our accommodation voucher this had been requested and immediately I was given the room I had requested. They apologised for this error. Nothing was too much trouble for the staff all extremely polite and helpful. Hotel situated in a convenient position near to the old town which is a ten minute stroll. The beach promanade the same distance. Many bars near by. Would certainly recommend this hotel to anyone wanting a relaxing holiday with good food and good service.

Room Tip: rooms overlooking pool are quieter
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank margery m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northumberland uk
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed September 27, 2012

We think this hotel is well situated for all the ameneties and is well run with excellant friendly staff and most importantly, good food. We find that the clientelle are of the age ranges similar to our own and there is never the early hours noise found in some hotels with intoxicated people arriving back, slamming doors,moving furniture around etc.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Alan J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
falkirk
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed September 25, 2012

This was our first trip to this hotel,we have been to numerous hotels and apartments over the last 15 years of visiting benidorm,and we found that it ranked very near the the top for us.The staff are so pleasant and helpful,the cleaners never missed a day and even when we managed to break a glass on the balcony the cleaner came in straight away and got rid of all the glass for us.The service was great and the location was near enough to walk to the beach and all the other attractions surrounding it.We enjoyed the food in the restaurant and the good old english breakfast was brilliant.we would 100% go back to this hotel

Room Tip: pool faceing rooms get the sun all afternoon
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank teddybearFalkirk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Servigroup Castilla

Property: Servigroup Castilla
Address: Calle Jaen 3, 03503 Benidorm, Spain
Location: Spain > Valencian Country > Province of Alicante > Costa Blanca > Benidorm
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Benidorm
#12 Luxury Hotel in Benidorm
#18 Family Hotel in Benidorm
Price Range (Based on Average Rates): $
Hotel Class:4 star — Servigroup Castilla 4*
Number of rooms: 132
Official Description (provided by the hotel):
Hotel located 500m. From Levante Beach, in a quiet area in Benidorm.Facilities and services:Large sun terrace with swimming pools for adults and children, sunbeds and garden area and children's playground. Restaurant, bar-lounge and meeting roomFree gym and sauna with supplement. Entertainment programme in high season.Free wifi connection throughout the hotel, including outoor areas.Internet connection at reception (supplement).Hotel-owned covered parking spaces (supplement): 77.Rooms:132 fully equipped rooms: air conditioning and heating by fan coil system, full bathroom, hairdryer, balcony, direct dial telephone, flat screen TV, mini fridge, safe and intelligent locking system.The flat screen TVs provide a new digital system with 60 national and international channels and 15 music channels.Restaurant:Restaurant with buffet service and show cooking. A selected and varied assortment of dishes including themed dishes, vegetarian choices and delicious desserts. Special celiac menu available on request. ... more   less 
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Also Known As:
Servigroup Castilla Hotel Benidorm
Hotel Castilla Benidorm

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