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“another great holiday”

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Hotel Magic Villa de Benidorm
Ranked #49 of 191 Hotels in Benidorm
Certificate of Excellence
Plymouth, United Kingdom
Level Contributor
44 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“another great holiday”
4 of 5 bubbles Reviewed June 14, 2011

Had a lovely time once again at Villa De Benidorm. Cannot fault any of the staff at this hotel. Everyone sooooooooo friendly, reception, bar, restaurant, cleaners and maintainence. Looking forward to seeing you all in November.

  • Stayed June 2011, traveled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank maggie2308
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
directorvb, Director de Relaciones con Clientes at Hotel Magic Villa de Benidorm, responded to this review, June 21, 2011
Thank you for your recent review and your kind comments about our staff. We appreciate you taking the time to write your comments and we are pleased that you enjoyed your stay at the Magic Villa Benidorm and hope to see you again.
Regards
The Management Magic Villa Benidorm
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,077 reviews from our community

Traveler rating
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See reviews for
468
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3
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (246)
Date | Rating
  • Dutch first
  • English first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
manchester
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed June 13, 2011

villa bendirom is a lovely hotel, very clean, and very helpful staff, who cannot do enough for you. Also the food is very good because there is always something that you like there. I am going back again soon and that is where I will be staying.

  • Stayed May 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank tigger49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
directorvb, Director de Relaciones con Clientes at Hotel Magic Villa de Benidorm, responded to this review, June 21, 2011
Thank you for your recent review and your kind comments about our staff. We appreciate you taking the time to write your comments and we are pleased that you enjoyed your stay at the Magic Villa Benidorm and hope to see you again.
Regards
The Management Magic Villa Benidorm
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Middlesbrough, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed June 13, 2011

Have just returned from staying at this Hotel for 5 days, all inclusive, and i can honestly say i thought it was a lovely hotel. Food was lovely, there was something to eat at all times of the day to suit all in my opinion, and was warm too. Drinks were good too, a good variety to choose from.

Girls who did the activities were really good, plenty to do for the Kids aswell as Adults, they really did a very good job.

Hotel is in a good central location, and the rooms were comfy and spacey, we were on the 5th floor, with a nice pool view.

Overall, i would only stay at this Hotel ever if i returned to Benidorm.

  • Stayed June 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Boro2976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
directorvb, Director de Relaciones con Clientes at Hotel Magic Villa de Benidorm, responded to this review, June 21, 2011
Thank you for your recent review and your kind comments about our staff. We appreciate you taking the time to write your comments and we are pleased that you enjoyed your stay at the Magic Villa Benidorm and hope to see you again.
Regards
The Management Magic Villa Benidorm
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leicester, United Kingdom
2 reviews
1 of 5 bubbles Reviewed June 12, 2011

The Hotel its self was ok,food was average,staff friendly, however during our stay, the hotel sign caught fire whilst we are were in our room, with a 4 month old baby and 4 year old boy,it had been on fire for about 15 minutes before we were imformed,by passers by shouting up at the hotel "get out your hotel is on fire " we had to rush out of the hotel with our children in a panic,the fire alarm was never set of, the hotel room opposite ours caught fire,curtains,towels suitcases caught fire, no explanation or apology as yet from the hotel,
weather wasnt too good whilst we were there, indoor pool was rarely open, even though we had asked numerous times if it would be, they said yes, later ,but rarely was,

  • Stayed May 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jules1620
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
directorvb, Gerente at Hotel Magic Villa de Benidorm, responded to this review, June 21, 2011
Thank you for your review, we appreciate you taking the time to write your comments, guest satisfaction is important for us.
I'm sorry that you had to suffer from this incident but it was only that, an incident. The police and the fire brigade after, had everything under their control and as wasn't such a big problem they decided to evacuate the hotel without panic people and without making the alarm to sound. As a friend of you were shoutting from the outside you were in panic but it was not neccesary at all. We had explained that to you in previous emails. In the room in front of you they were only a case and a sunbed that caught fire with no bigger problems. All this incident was under the police and fire brigade supervision as they were just around the hotel when we called them.
The hotel services are always open to all our clients in the times that they should be.
Once again we appreciate the Trip Advisor member taking the time to input this review, as we continue to strive towards providing a quality service for all our clients and value all the opinions received from our clients to help us achieve this goal.
Regards
The Management Magic Villa Benidorm
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle, United Kingdom
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed June 6, 2011

We were meant to be in the magic rock but as this had not opened in time we were staying in villa benidorm.The room at the end of the building had an alcove where the bed-settee was placed which our 14 yr old son used.We had 2 single beds which we had to request extra mattresses for as they weren't very comfortable.The room was okay but not much space to leave clothes to dry (only one wooden chair and a plastic stool).There's no balcony and it was dirty when we opened the window so never hung anything over it. It's just a small metal frame outside the window. The bathroom was very basic and there was no hair dryer,luckily I had taken mine.There is a kettle and cups supplied,but these weren't replaced if you used them.Even though we were situated on the 2nd floor near Morgan's we weren't bothered to much by the noise.The acts finish at 2am this time of year.The pool area is extremely small only enough room around the pool for rows's of 1 sunbeds,no space to move them if you wanted to. All the staff in the hotel are very nice and Eddie and Sam are very friendly and helpful.Noor is such a laugh too.There is a courtesy bus that takes you to all the magic hotels where you can use your cards to eat and drink.We had a day at Excalibur which we would highly recommend .It was relaxing around their beautiful pool and fun for the kids too with the water slides.The food choice at villa Benidorm is very limited but nice,so we had dinner and tea a few times at the Magic Rock as it opened 27th May.Thomas Cook would not move there guests until they had done their 'health and safety checks',so we were unable to stay there. We met the manager Anne Marie,who is very helpfull and pleasant.We did get a look at a room and it is extremely comfy as there were 2 double beds with memory foam mattresses. Watch out for 'cardiac hill' outside this hotel as it is very steep.I had to take 5 half way up to be able to continue the rest!! If you get your momentum it takes about 5 mins to climb.There is a less steep path 2 minutes further down the road which leads onto the promenade as well.Over all we enjoyed our stay and would stay in the villa benidorm if it had an upgrade and more choice in the restaurant.

Room Tip: rooms 117,up to 617 are corner rms with pool view
See more room tips
  • Stayed May 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
5 Thank AmberNe23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
directorvb, Director de Relaciones con Clientes at Hotel Magic Villa de Benidorm, responded to this review, June 7, 2011
Thank you for your recent review, we appreciate you taking the time to write your comments
All Inclusive cards are valid in the other MAGIC establishments, so you can enjoy the facilities in every hotel of the chain but not the All Exclusive hotels, Villa Venecia and Villa del Mar.
I want to appreciate the comments about the staff and hope to see you again here soon.
Once again we appreciate your comments and welcome all customer feedback in our continuous efforts to improve our service to our guests.
Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nottingham, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed June 5, 2011

We stayed at this hotel 28th May for 7 nights, food great, location great, we had a fire on the signage on the roof but no fire alarms were activated, this is because the fire alarm had been turned of from auto to manual, (Manager told me this) I had to call my sisters mobile to get her out of the hotel, later the manager said the fire alarm had not been activated because the FIRE was outside on the roof!! (in my mind, inside or outide on the roof the fire alarm should have been activared and the fact that room 109 was onfire aswel from the melting plastic driping into the room seems to dispel that fact the fire was "only outside"),

  • Stayed May 2011, traveled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank paul_woto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
directorvb, Gerente at Hotel Magic Villa de Benidorm, responded to this review, June 7, 2011
Thank you for your recent review, and we are pleased that you enjoyed your stay at the Magic Villa Benidorm. We appreciate your comments and welcome all customer feedback in our continuous efforts to improve our service to our guests.
Regarding the fire alarm it is impossible to switch it from automatic to manual because its an automatic device and this has to be like that by spanish regulations. The fire alarm did not sound because the fire was outside. On the roof and on the terrace of a room. The fire detectors are inside the rooms and if at any moment there is an incident inside, they sound automatically and can not be switched off. When we noticed the fire, at that moment the police was entering the hotel and started to evacuate the hotel for security reasons and not to disturb them doing their job, but it was not even necessary.
Sorry for all the inconveniences caused but it was nothing to worry about and YES, the ALARM is AUTOMATICALLY connected if something happens.
Once again, we appreciate the tripadvisor member taking the time to write this review and we hope to see you again here.
Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed June 5, 2011

Staff exceptionally pleasant and polite, Hotel was ok, not 5 star but does what it does what it says on the tin, good selection of food, If I had to have a moan it would be that the hotel entertainment isnt that great, However your right on the main strip so we didnt stay in anyway apart from the last night due to the weather being poor.
Visited the Magic Rock which is superior to Magic Villa, however you can go and utilize their facilities all day every day if you choose, Its 5 euro in a taxi as cardiac hill maybe a bit of a challenge.
A must see in Benidorm is Dangerous Brian in Valentines bar, the best entertainment all week.
There is a lot of sex workers close to the hotel, they do accost single men frequently or groups of men however do not approach families or couples.
Be aware if you go to the local market as its rife for pick pockets however I would still encourage you to go!
All in all you'll be looked after at the hotel and any problems will be rectified immediatly.
I would reccoment you get a safety deposit box as my daughter had 10 euro taken out of her purse which was in her suit case in the room, We didnt report it as there wasnt much point.
Thanks very much for a good holiday and nice break!
DO NOT ACCEPT ROOM 318 AS THERE IS A HOLE IN THE WINDOW WERE THE AIR CONDITIONING UNIT SHOULD BE, HOWEVER WHEN I REQUESTED A NEW ROOM THEY GAVE US ONE IMMEDIATLY AND APOLOGISED.

  • Stayed May 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank rucass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
directorvb, Director de Relaciones con Clientes at Hotel Magic Villa de Benidorm, responded to this review, June 7, 2011
Thank you for your review, we appreciate you taking the time to write your comments, guest satisfaction is important for us and for this we have contracted a professional company Geshotel, leaders in their field to carry out quality surveys during our guests stay and all our establishments have ISO certificates and our in house quality systems QIO. Your comments are important to us and we welcome all customer feedback in our continuous efforts to improve our service to our clients.

The police patrol the area and they do move on the prostitutes if they are near the hotel however soliciting is not an offence here in Spain. We receive comments from guests who have heard about muggings while we are concerned about these comments in many cases it a case of “Chinese Whispers”. Often as people are more relaxed when they are on holiday they do not take the same precautions as they would at home and thieves/pick pockets take advantage of this.
Regarding room 318 and the hole in the wall, we where checking all air conditioning in the hotel because summer is arriving and a new one was going to be fitted that afternoon in that room. Sorry for the inconveniece caused.
About the money you said it dissapeared from the room i would like you to contact me through our website and I will check what had happened. I will deal better with a problem when it's comunicated at the right moment but it seems to be very complicated for me after. I will investigate on this matter.

Once again we appreciate the Trip Advisor member taking the time to input this review, as we continue to strive towards providing a quality service for all our clients and value all the opinions received from our clients to help us achieve this goal.
Regards
The Management Magic Villa Benidorm
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Magic Villa de Benidorm

Property: Hotel Magic Villa de Benidorm
Address: Calle Gerona 44, 03503 Benidorm, Spain
Location: Spain > Valencian Country > Province of Alicante > Costa Blanca > Benidorm
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Restaurant Swimming Pool
Hotel Style:
#3 Top resorts Hotel in Benidorm
#31 Family Hotel in Benidorm
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Magic Villa de Benidorm 3*
Number of rooms: 120
Reservation Options:
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Also Known As:
Villa De Benidorm
Hotel Magic De Benidorm
Magic Benidorm
Magic Villa De Benidorm
Magic Villa Benidorm

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