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“Good Hotel. Shame about the bar staff.”
Review of Palm Beach Hotel

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Palm Beach Hotel
Ranked #105 of 192 Hotels in Benidorm
GreenLeadersGold level
Reviewed November 27, 2013

Nice hotel stayed at this hotel for 7NtS in November. we did stay here a few year back and found it good value for money.This time things were different .Catered more for the Spanish OAPS and the bar staff were very arrogant towards the British tourist especially A/INCLUSIVE we were only entitled to plastic glasses. When i complained i was told we Havent got 2,0000 glasses and a person to collect them he said this would cost money i said to him what about the plastic ones have we just to fling them on the floor he just looked at me is if i was daft. Went up to complain to reception next night everybody had Glasses not just the Spanish. Free bus have to put up with the OAPS. Never again.Would not be back even if the Manager said 10 nights a/inc and a £1,000 spending money and i have sacked the bar staff. NO CHANCE.

  • Stayed: November 2013, traveled as a couple
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2  Thank sandy t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Javier G, Gerente at Palm Beach Hotel, responded to this reviewResponded December 16, 2013

Dear "sandy t"

Thank you very much for sharing your thoughts with us and all Readers of Trip Advisor.
We are sorry if not everything was up to your satisfaction but can tell you that this has now been dealt with so you can return whenever you want and you sure will be happily surprised. We take in consideration all comments of out valued guests as you probably know as being a repeat guest to Hotel Palm Beach

Yours sincerely
Javier García
HOTEL MANAGER

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979 - 985 of 2,208 reviews

Reviewed November 27, 2013

We went to the Palm Beach on a last min all inclusive deal and we're pleasantly surprised . The staff were very helpful and polite they all spoke very good English . The food was good and there was plenty of choice . The hotel was very spacious and clean but could with being updated especially the rooms . The tv in the room was good as it had a very good selection of channels . Ask for rooms numbered between 1 to 16 as these get most of the afternoon sun . The hotel is at the top of the hill so we tended to walk down to the main beach and get the free shuttle back up , the shuttle could get busy at times and you have to be firm with people as to where you and they were in the queue especially the Spanish . The entertainment during the day was good and even entered a rifle shooting contest , the night time dj didn't start till 9.30pm and the acts didn't start till about 1030pm which we found was just to late . Overall a good holiday .

Stayed: November 2013
Thank maxgusScotland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Javier G, Gerente at Palm Beach Hotel, responded to this reviewResponded December 16, 2013

Dear "maxgusScotland"

Thank you very much for sharing your opinion with us. We are very glad to hear that you enjoyed your holiday overall and all the facilities and services we offer. We will give your compliments to the staff, they will be very pleased. We hope to see you again on your next holiday.

Yours sincerely
Javier García
HOTEL MANAGER

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Reviewed November 27, 2013

My partner and I had a 3 day stay at the Palm Beach combined with a show at the Benidorm Palace for his Birthday with friends in November.
Excellent Hotel very clean, staff very friendly and helpful. Food excellent in both quality and quantity, something there to please every nationality. Our rooms and beds very clean and comfortable. The rooms would benefit from some new bed and curtain linen as it looks very tired and creased. The hotel minibus service into and from Benidorm is excellent. As is the entertainment and the Sat night Disco. This Hotel would then definitely deserve its star rating.
One note: The indoor pool requires you to wear swimming hats, these can be purchased at reception. Tour operators should make this clear to guests or maybe reception can point this out when checking in. Also the fact that the FREE bus tickets are available from reception. Will definately use this Hotel again and our friends have already booked again.
Seadogs.

Room Tip: High floors are noise free.
  • Stayed: November 2013, traveled with friends
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1  Thank AnnHornsea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Javier G, Gerente at Palm Beach Hotel, responded to this reviewResponded December 16, 2013

Dear "AnnHornsea"

Thank you for sharing your review with us. We are very pleased to hear that you enjoyed your break and celebrated a nice birthday. We take in consideration your comments about the swim hats but just for your information there are notes inside and around the pool that this can be purchased at reception. We are very much looking forward to see you here again on your next holiday or weekend break.

Yours sincerley
Javier García
HOTEL MANAGER

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Reviewed November 20, 2013

we stayed in this hotel for five nights. in November we found it very good value for money i our first impression was very clean rooms was a good size . ..the one thing we would say try and get a high floor level .All the rooms look forward towards the pool. .location of the hotel about 20 minutes walk to the center of Benidorm and 15 minutes to the beach the hotel on a hill . bear this in mind but they do have courtesy buses if you care to wait ...we stayed in Benidorm many times .but found this hotel a three star not a four.we will be back.!!!

Room Tip: try and get a room above level three ..
  • Stayed: November 2013, traveled as a couple
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Thank jonlotus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Javier G, Gerente at Palm Beach Hotel, responded to this reviewResponded December 16, 2013

Dear "jonlotus"

Thank you very much for your comments; we are very pleased to hear that you liked our hotel and considering coming back. We look forward to see you again.

Yours sincerely
Javier García
HOTEL MANAGER

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Reviewed November 20, 2013

I and my wife stayed in the Palm Beach hotel in the first week of October. On first arriving we checked in fairly quickly and the desk staff was pleasant enough. They gave us good tourist advice when we asked. On getting to the room (on the tenth floor) we noticed the difference. The room was 3 stars at most, maybe even 2 stars. There is a stark difference from the bottom floor and the hotel facade than the rooms. That not to say the rooms are terrible they are ok. But for four stars we expected Tea and Coffee facilities and the TV to work properly, which it didn’t, the TV reception was terrible, but we were on holiday after all. The pool facilities were all fine; nothing to complain about them and an attendant is there all day. There is an indoor pool which we did not use. We went B&B and the Breakfast is substantial and there were absolutely no flaws I could fault its own. Good selection of everything. The cleaners were there every morning on time and sheets-towels changed were every morning. The location is on a hill, for me it is not exactly a steep hill, but if your elderly and with the heat it can be a chore. The Hotel realises this and offers a free bus service which you have to walk about 200 downhill to get the bus and the same on return. If you do walk it is only 10 minutes to the beach and strip. It looks like the area has been hit hard by the recession there seems to be empty hotels around the place and its showing the effects of overbuilding and over speculating. All in the entire hotel is a nice place for couples and kids; there was a group of Chav Londoners there at the time, filled up on lager and rowdy. I think they were kicked out that day because I never seen them again round the pool. Which I credit the staff on doing. I am not sure I would stay there again, but for the price I paid on booking, which was a lot lower than the hotel price, I would say it was worth it.

  • Stayed: October 2013, traveled as a couple
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1  Thank BelfastJim47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Javier G, Gerente at Palm Beach Hotel, responded to this reviewResponded December 16, 2013

Dear "BelfastJim47"

Thank you very much for sharing your personal opinion with us. We are pleased to hear that you enjoyed the hotel and the services we offer. Please note that the TV normally work perfectly and has a lot of channels to choose between, and if there is any momentary problems you just need to address this and it will be fixed. We hope you will consider our hotel again for another holiday and see all the changes we constantly doing.

Yours sincerely
Javier García
HOTEL MANAGER

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Reviewed November 15, 2013

Me and my husband as just come back from palm beach and i can really say its one of the best hotels we have stayed in benidorm. The hotel it self is clean cant fault it in any way. The location of the hotel is up a rather high hill its in walking distance down to centre but always get taxi back up onlu about 5 euros. The hotel was very busy for november but we think there was a conviction on at the time but it didnt bother us at all. The resturant OMG!!! i am a fussy eater but i cant falut the food at all there was something for evryone. You have a waiter serving your drinks you never get your own, if u ask for a glass of wine you get the bottle its great. The food : you wil NOT go hungry belive me.
Indoor pool is great always warm but you have to wear swimcaps which you can get from the reception for 4euros. .
Overall the hotel is great the best. we have even booked up again for march for my husbands birthday. cant wait.

  • Stayed: November 2013, traveled as a couple
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1  Thank sengaeden123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Javier G, Gerente at Palm Beach Hotel, responded to this reviewResponded December 16, 2013

Dear "sengaeden123"

Thank you very much for sharing your opinion with us and all readers of trip Advisor. We are very happy to hear that you enjoyed your holiday here with us and we look forward to great you here again in March. Please send us a mail with your reservation so we don´t forget to great your husband on his birthday when you come back

Yours sincerely
Javier García
HOTEL MANAGER

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Reviewed November 11, 2013 via mobile

First impressions was good. The hotel appeared well maintained and clean. The reception staff made a mistake by giving us a double room rather then 2 singles that we paid for and paperwork clearly stated, this problem was cleared up the same day. We was happy with our room and was comfortable there. We stayed on a all inclusive basis. The food on the whole was poor, breakfast was nice but tea was very bland, cheap and unimaginative, choice was lacking. Can't comment on lunch because we didn't need lunch. The drinks was very good but would have liked to of been treated as an equal by having proper glass and not flimsy cheap plastic cups. Swimming pool was great, had lots of relaxing hours around the pool, didn't use indoor pool so can't comment on that. The location is not for the faint hearted due to the hotel being situationed on a large Hill, this wasn't a problem for us, we could of used the free shuttle service to the beach but decided to burn off the calories from the booze. Reception staff wasnt that helpful, inaccurate information almost cost us our trip to velencia and transfer back to the airport, reception staff on the whole was unhelpful and at times rude. Final conclusion is we had a great holiday, the hotel was comfortable, think this is a 3 star hotel and definitely not a 4. We liked the slight remote location, only a 10min walk to the town and beach. Very clean hotel. Just need to attend to the food, reception staff and the plastic glasses. Thanks for a good stay.

Stayed: November 2013, traveled with friends
3  Thank Wayne D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Javier G, Gerente at Palm Beach Hotel, responded to this reviewResponded November 26, 2013

Dear "Wayne D"

Thank you for sharing your comments with us. It is nice to hear that you had a good stay here with us. We take in consideration all comments made by our valued guest’s son please note that yours will be addressed. Thank you again and we hope to see you here again on your next holiday.

Yours sincerely
Javier García
HOTEL MANAGER

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Palm Beach Hotel

Address: Calle Oslo 2 | Calle Oslo Nº 2- 03503 Benidorm, 03503 Benidorm, Spain
Location: Spain > Valencian Country > Province of Alicante > Costa Blanca > Benidorm
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Green Hotel in Benidorm
#43 Luxury Hotel in Benidorm
Price Range: $63 - $184 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Palm Beach Hotel 4*
Number of rooms: 299
Official Description (provided by the hotel):
Palm Beach is a four star hotel in Benidorm, designed exclusively for the relaxation and enjoyment of all Guests. The Palm Beach Hotel is located in a quiet residential area of Benidorm surrounded by tropical gardens, about 700m from the Levante Beach, accessible by foot or with our complimentary local shuttle service. Offering a wide range of facilities and comforts: outdoor and indoor pool, garden, free parking, restaurant offering Mediterranean food, playground, multi sports court, and our discotheque El Temple. ... more   less 
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Also Known As:
Palm Beach Hotel Benidorm
Palm Beach Benidorm

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