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Palm Beach Hotel
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Reviews (2,294)
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All reviewssteep hillfree busdon jorge apartmentsterra miticakids discoplenty of choicefamily holidaypacked lunchstayed all inclusivecleaned every dayhalf boardcold meatsmeal timescleaned dailygreat holidayplenty of sunbedsrestaurant manager
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1,320 - 1,325 of 2,294 reviews
Reviewed September 14, 2012

Stayed here from 4th -11th sept with my husband and our 7 kids. We haven't been abroad before but I must say it was fantastic the rooms were clean and fresh and cleaned every day. The corridoor carpet is a wee bit shabby but nothing to write home about and again it wasn't through lack of cleaning because the maids were always on the go. The food was fantastic, plenty of choice from breakfast through to dinner was always a selection of hot and cold meats, two pastas rice chips potatoes vegetables etc. The entrance into the parks was a great deal the kids and I had an absolute ball in them and saved a small fortune so that was a bonus. I always found the staff to be helpful and friendly and never had any problems at all with them. There was a stag party and a hen party whilst we were there but to be honest we never heard them appart from when they were dressed as smurfs and possing for photos. I also felt very safe the fact that 2 police were always about while the stag party was there. Yes there is a hill but if you find it a hard task then you must be very unfit as I have bigger hills in my local high street!! All in all I thought the holiday and the hotel was fab and I would definately return and recomend it to others.

  • Stayed: September 2012
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4  Thank wend76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Javier G, Gerente at Palm Beach Hotel, responded to this reviewResponded September 18, 2012

Dear"wend76"

Thank you for sharing your review with us. We are very pleased to find out that you enjoyed fully your first holiday abroad with your family. Our main aim is to achieve this, a happy family enjoying their well earned vacation together. We hope to see you here again in a soon future.

Yours sincerely
Javier García
HOTEL MANAGER

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 14, 2012

Just back from a week in the Palm Beach (6 Sept 2012 - 13 Sept 2012):

- Hotel: The Palm Beach is absoultley fine, the rooms (if a little small) do the job no problem, the air con worked fine, the room was cleaned every day, nice big balcony with 2 patio chairs and a table, also a small washing line. Reception is impressive as is the dining room and other public areas, all again kept spotless by the housekeeping team.

- Area & "The Hill": OK so the hotel is up a hill, however its much easier to zig-zag through the side streets when heading back as not half as steep (Turn left from the hotel then right on to Calle Brusselas, then look for the Hotel Rialto and Hotel Nereo and your on the front in Levante) it's actually nice not being in the centre of things yet within easy reach of them all, a taxi home was on average 5 euro if you dont fancy the walk up

- Food: The restaurant is all buffet, the food rotates every day however I did start to spot lunch items re used at dinner, EVERY hotel I have stayed at in Spain does this, not the end of the world - food was always hot and lots of things to pick from

I have no complaints about Palm Beach - it did what it said on the Tin, I would maybe say the standard is 3* + opposed to 4* but I would go back again no problem, the hotel does attract large groups of guests (group of 42 arrived same day as me) but security in the hotel make sure everyone is well behaved around the pool, the hotel also has a strickt policy on not serving overly drunk guests - however I never encounted any one being refused.

*Corridors* - OK so they are very narrow, they have however just been re painted, yes the carpet in there could do with being replaced however this is mainly due to sun damage through the windows - who actually takes time in the corridor?? they do there job. . .

*Lifts* - 3 lifts, all a little slow but again do the job (beware the middle one though - it jolts a bit when u get to reception.

The Palm Beach offeres a fantastic value all inclusive, if you want to be centre strip and pay more for it go for it but Palm Beach is good value, please don't complain when you come back if you have paid a third of the price of a more central hotel YOU GET WHAT YOU PAY FOR :0)

I travelled with a friend we are both late 20's

Room Tip: All though no hotel anywhere in the world will guarantee a room number, anything above the 5th floor is a bonus.
  • Stayed: September 2012, traveled with friends
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4  Thank Going Place s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Javier G, Gerente at Palm Beach Hotel, responded to this reviewResponded September 18, 2012

Dear "Going Place s"

Thank you for writing your opinion about the Hotel Palm Beach and your recent holiday. We are pleased to hear that you enjoyed your stay, the facilities we offer and the way we cater for our clients. We hope to see you here again for your next holiday

Yours sincerely
Javier García
HOTEL MANAGER

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Reviewed September 14, 2012

We stayed here for one week from 5th - 12th sept.
Hotel is well over rated at 4 star. it should be a 2 star.
Entertainment for children is a guy dancing to the same music everynight running around tapping the children on the head with a balloon and it was quite late at night.
Meals and lunch lack variation and are repeated.
We ate out 4 times
Pool attendant was very strict and constantly on telling people no.
Our balcony wasnt cleaned once.
Rooms dont have safes.
Rooms are very small
The hall way running alopng to the rooms is a disgrace.
We were told the hotel doesnt have stag or hen parties but i can assure you they do. there were about 6 of them at onetime.
All inclusive stops at 11pm after which you have to buy smirnoff, they dont allow you to buy local vodka.
Most people around us at the pool were saying they same about the Hotel.
Stay away not worth the money.

Room Tip: Rooms are very small
  • Stayed: September 2012, traveled with family
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Thank dezdj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Javier G, Gerente at Palm Beach Hotel, responded to this reviewResponded September 18, 2012

Dear "dezdj "

All opinions are valid, please note though that they life guard is there for your security, not for letting people do what they want. We do apologize if your holiday was not up to your expectations.

Best regards
Javier García
HOTEL MANAGER

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Reviewed September 14, 2012

Just got back from this hotel was there from 3rd sep until 13th sep for 10days all inclusive with my partner and 8 year old son we found this hotel lovely my son thought the nice big pool was great and the staff were always very friendly and ready to help with anything the rooms are nice and very clean just a little bit on the small side people keep going on about the corridors yes they could do with new paint and carpets but are really not as bad as people make out the food was always nice hot and fresh only problem we found was they like to put fish in everything so be careful if you dont like seafood and the kids selection of food could be better not much for kids but we always found something to eat the only thing we did not like and found a big big problem with haveing a child with us was from thursday till sunday you have a lot of big groups of loud stag and hen dos staying here which we found very loud around the pool and at night which i think is a problem as this is a family hotel but overall with had a lovely stay here .

Room Tip: If you look to left of the hotel stay in a room there as its more quiet we were on the 9th floor and was fine .
  • Stayed: September 2012, traveled with family
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4  Thank helga f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Javier G, Gerente at Palm Beach Hotel, responded to this reviewResponded September 18, 2012

Dear"helga f "

Thank you for sending your review. We are happy to hear that you had a lovely stay here with us. Please note that we reed and take in consideration all our guests opinions. We hope to se you here again on your next holiday.

Yours sincerely
Javier García
HOTEL MANAGER

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 12, 2012

Don't be put off by negative comments, go and see for yourself!!! Hotel had a lot to offer, more positives than negative. Hotel decor could do with updating but overall very clean and tidy. On holiday with my two son's who are 12 and 15, the bedroom was a bit of a squeeze. Maid service everyday, towel's changed daily. There was 3 parks included in our package and also free bus service, and you could visit the parks as often as you liked which was excellent.

The all inclusive was 11-11 which is standard for most hotels. ALL staff were helpful and friendly in particular Salim in the restaurant.

People usually qued at 8.00am for the pool opening at 9.00am so they could nab a sunbed but we found that there was usually plenty left and there was no need for the mad rush.

Food was very good and there was plenty of choice and variety, something for everyone. The entertainment was very repetative and geared towards younger children which was not appropriate for my son's but they did enjoy the games room. Had a visit to Neptune's Bar (as seen on ITV's Benidorm) and the entertainment there was first class!!!!!

Despite all the comments about stag and hen parties we only came across one hen party during our 10 days and the girls behaved very well.

Overall we had an excellent holiday and so much so that we have booked again for August 2013 SEE YOU THEN!!!!!

  • Stayed: August 2012, traveled with family
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7  Thank Lynda R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Javier G, Gerente at Palm Beach Hotel, responded to this reviewResponded September 18, 2012

Dear"Lynda R "

Thank you for sharing your opinion with us and all readers of Trip Advisor. We are very pleased to learn that you enjoyed your holiday. We will give your compliments to the staff and we are looking forward to see you here again in august 2013.

Yours sincerely
Javier García
HOTEL MANAGER

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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