We overall loved this hotel. The friendliness of the hotel staff and the Thomson staff was great, the reps were SO helpful, especially Leona who booked our theme park tickets but the others were excellent too.
We travelled as mother and daughter and found that overall, for what we paid and for the star rating, we could not fault the hotel.
The entertainment did not start until late (sometimes not after 9pm) which was not ideal when we were tired after a long day but we did go and play bingo at nearby bars and see groups and singers so it was fine. The beds were quite hard and it look a few days for my back to recover.
The food was absolutely excellent BUT the sausages and bacon in particular were poor quality and not fit to eat - bacon was a tiny strip of meat in a load of fat and the sausages had a strange texture.
It took reception five days to sort out our air conditioning but once we reminded them (maybe someone forgot to write it down, they do get very busy!) it was done within the hour. The curtains however were blackout curtains and they kept a lot of the heat out if we wanted a hour or two sitting in the room when it was hot.
The pool is SO large, it was really fun to use and so was the sun terrace and outdoor bar. The Rio Connection bar was great and the staff in there were so friendly and attentive, and even asked each day how we were and what we had been up to.
We did hear of a burglary on the 7th floor where someone had left their balcony doors open and gone out, so be careful. Use the safety deposit boxes. Don't leave your balcony doors open on a night time as a precaution, however hot it is!
The hotel now has security guards on the 'yellow brick road' and it is well lit, so no problems there. Still some beggars further up but just ignore them - I saw one answer his ringing iPhone so they are probably not beggars and do this to make a living, then go home to their apartment.
Perhaps the lifts need reprogramming too as sometimes even if you call them they do not stop and whiz past you, and this can be a little annoying at meal times when you're on an upper floor and also when it's time to get on the coach home with your suitcases.
Maids excellent - they even put in little touches like a small amount of sweets and are very friendly and chatty even in English (although I do speak Spanish).
The location is a 10 min walk to the beach with lots of bars, shops, restaurants etc nearby, the outdoor market just 10 mins walk away and the indoor market not far. Buses cheaper than taxis to take you to the many theme parks.
Internet cafe in the hotel a little bit expensive - 1 euro for 10 mins when an internet cafe near the hotel charged 1 euro for one hour. Free wifi at reception great though.
All in all, really good, can't wait to visit again and will recommend it to all our friends and family! We did not mind the minor things I mentioned, but thought it was only fair to bring them to people's attention. Hotel is a 2 star but overall deserves 3 stars. They said the only reason they could not be a 3 star was the size of the rooms but we found them to be very acceptable and just what we needed.
You can also get BBC1 and ITV1 so it's good if you're there for a while (like some people go for the full winter) and can catch up on soaps if you have a quiet day or night.
On one of the nights, one of the guests came in drunk and pounded on her room door to be let in, it became louder and louder and when we asked her to stop, she verbally abused us. Nevertheless the hotel security intervened straight away and they were given a warning!
The balconies are lovely and all have a washing line and a table and chairs. We were put at the back next to the generators and loud dishwashers/laundry rooms but still a good view and once we closed the balcony door could not hear a thing, great double glazing.
- Official Description (provided by the hotel):
- The many repeat customers could tell you why they come back to the Rio Park again and again- location, atmosphere, and friendly staff. The hotel is a short walk to the beach and resort centre, and offers you plenty of options inside the hotel too. With a fresh modern reception, a choice of bars to relax in, plenty of outdoor space and great food and entertainment, it's not hard to see why the Rio Park is such a popular hotel. The hotel is a lively place with plenty of atmosphere. It's a great hotel to make new friends, meet old ones, or just relax with your loved ones and enjoy all the fun. The staff at the Rio Park provide a friendly and welcoming service and everyone wants to make sure you have a good time. Free Wi-Fi available in all hotel bars. Benidorm offers a wonderful climate all year round, and with its sandy beaches, impressive promenade and lively resort facilities, it is a favourite destination with all ages. ... more less
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- Also Known As:
- Hotel Rio Park
- Rio Park Hotel Benidorm
- Rio Park Benidorm