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“Definately not a Four Star”

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Hotel Marina Resort Benidorm
Ranked #75 of 191 Hotels in Benidorm
Rugby, United Kingdom
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Definately not a Four Star”
2 of 5 bubbles Reviewed January 5, 2013

We have just returned from staying at the Marina Hotel, this holiday was booked as a surprise for my husbands 60th birthday, I was very upset at the conditions of the hotel.
Bedroom the cupboards were hanging off, the table on the patio was falling over, the bedclothes were dirty and blankets all bobbly and worn, dusty dirty dressing tables and mirrors
No locks on patio doors, we were informed that is was "impossible for any one to get in".
Food was disgraceful, I would not even give it a star rating, show cooking consisted of ham on toast., we had roast beef one evening which was so tough you could have soled your shoes, we ate out after the third night for the remainder of our holiday.
There is NO entertainment for the English.
Reception staff are surly and unhelpful when approached with any problems, or indeed at any time, as opposed to other hotels in Benidorm were the reception staff are wonderfuly friendly.
I had the impression that we were looked upon as inferior.
Please rethink your holiday if you have booked this hotel, you will be disappointed.

Room Tip: A pool view but not overlooking the roof of the bar
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  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Anne P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,356 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (337)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Sheffield, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 bubbles Reviewed January 5, 2013

When arrived we was given wrong room and had to repack and move not a good start to our 21 nights stay, staff very unfriendly very little english spoken on reception,food was horrible cold if not cold burnt, locked out room twice with magnetic card when at reception was told we was going home that day but still had 14 nights left of holiday. noise over xmas and new year till 11am, so much for our honeymoon never stay here again never been a 4 star hotel didnt help that cleaner didnt come till 3pm every day

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank kay p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Dunoon, United Kingdom
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 bubbles Reviewed January 3, 2013

We stayed in this hotel for fourteen nights not ones in that time did I walk away from the table saying I enjoyed that for a four-star hotel the food was atrocious on at least three occasions during our stay there where pizza and fish fingers on the menu on the same night I think the chef should spend two or three days cleaning tables and seeing the amount of food that is wasted and just to let you know that the situation got even worse when the Spanish pensioners started to arrive

Room Tip: If you enjoy sleeping and eating avoid this hotel
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  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank robert y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheffield, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 bubbles Reviewed January 1, 2013

This hotel should not be given to any holiday makers looking for a relaxed one. We went from 1st December 2012-22 December 2012. The reception was the only good thing about this hotel,it was spacious,and well kept. The hotel Spanish receptionist,of which there was 2/3, did not want to know the English, especially when it was any sort of complaints, of which there was plenty.I myself had to record on my mobile, the noise from inside the hotel conference room,hired out for all the businesses that were celebrating there, to the cost of every one else. It went on till 6 am, 3 times.There were shouting/screaming/etc, which spilled out onto the pool area, for them to have a smoke.Our room was on the 7th floor, and it was still terrible. We went for 3 weeks, and I hardly slept, in fact I finished at the clinic one night, with a reaction to the stress, my face came out in a rash/swelling, and I was given injections etc.This holiday was fast becoming a nightmare. They offered me to be moved even higher, but I refused, as I suffer with Vertigo.Every one in that hotel was complaining about different things, and nothing was done by the hotel Manager. I was told that the hotel needs the money, and that is why they hire it out. Then in came the FREE Spanish Pensioners, for 2 weeks, it was like 18/30 for the elderly. They are the most disgusting people I have ever met on holiday. They owned the hotel,they never spent a Euro, and they screamed and shouted all over that hotel,and I had, had enough one day, and told them to shut up.It was the same in the dining room, it was like they had never seen food before, but I have to say the food was not too bad, but the menu changed when there FREE holiday had finished, it became quite bland etc. The only good point about this hotel, was that it was near the front, as I have mobility issues. The beds around the pool were either broken or dirty, with bird pooh on them. The rooms were old and the bed linen was disgusting.The pillows were hard,thin and long, and my bedspread, had all bobbles on it.The bath room was dark and old, I dread to think what germs are in there, after a summer season.The public toilets in side the hotel were not nice either, as this hotel lets any one off the street to use them. Also one lady in the hotel, had her bag taken from THE DINING ROOM, while she went to get her meal, because if they are letting any one off the streets, they only have to pay for a meal in this hotel, and that gives any thief the entrance to all of the hotel, and this should be stopped. They do not have any security at night either, as they have done away with them. They have a gym on the 18th floor, this also gets used by any one off the streets. Also it says no smoking in this hotel, but I was in the toilet, when the owner of the hairdressers came into the disabled one, and flushed a cigarette down the loo, it smelt awful.Why does this hotel flaunt there own rules, when it comes to there own.It is us the British,that are keeping Benidorm afloat, but once again, we are invisible when it comes to our complaints being ignored. There was one ray of light in that hotel, and that was a woman called Angela, who worked her socks off, trying to take our concerns to the management, but she was railroaded and was told,that she works for the hotel not for the British holiday customers.When we left, I could not get home quickly enough, and we will never be going there again.EVER!!!!
It may be a family run hotel, but only for the Spanish,please stay away if you want a good holiday,if not make sure you are either deaf, or come back at night Plastered with drink, so you will not be able to hear the noise, either from inside or outside.

Room Tip: Do not go at all, because there is no rooms at all capable of giving you a good holiday.
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  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Catherine P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stoke on trent
Level Contributor
59 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
2 of 5 bubbles Reviewed December 30, 2012

we stayed at this hotel for my partner's birthday in the 1st week of Dec i must say that the hotel was very traditional to the area the only good thing was where it was situated the bad side was the boom boom music till 8a.m. in the morning i don't think the double glazing was upto much,entertainment was much to be desired if you like ballroom or line dancing you will be fine same every night so we knew what was coming food was very repetitive ,we reported light flickering on & off but it was never fixed,in a nut shell nowhere near a 4* more like a 2* go some where different so you won't be dissapointed

Room Tip: don't bother
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  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jeweybabe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guardamar del Segura, Spain
Level Contributor
44 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
1 of 5 bubbles Reviewed December 28, 2012

This was the fourth Christmas we have spent in this hotel on a fully inclusive full board basis.
The only drinks that are included were water and a cheap wine for lunch and dinner, although the food was very acceptable. Tea or Coffee were not available. The Christmas Gala dinner was expensive at 70€ per person and vegetables like Sprouts and Broccoli were not on the menu as previous years, the remainder was tinned, on a table of 12 only one bottle of Red and White wine was served, although when empty you could ask for another, and not all tables recieved a Christmas gift.

One "Elvis" Impersonater sang 50's/60's three times over two days twice on Christmas Day, after lunch in nthe dinning room and then two hours later in the entertainment bar.

The room was "tired" and we were located on the 17th floor only two of the four lifts were working, the temperature control had been replaced by an Off/On switch. The patio doors had to be left open to keep the room cool, which meant there was excessive noise from bars and generators. The mini bar only contained 2 x 50cl bottles of water at 1.40€ each. There was no tea making facilities.

The service from the catering staff was good.

We booked in October and as we had good experiences on previous ocassions, a 20% deposit was paid. When we arrived the balance was paid which was nearly 30% more than the total bill last year. Making it a very expensive Christmas. We are trying to resolve this.

Two coach loads arrived and as there were only two recepionists on duty, which caused chaos in the foyer.

Needless to saying we will be spending Christmas elsewhere.

Room Tip: Go to another hotel
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  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank GolfersChoice41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belfast, United Kingdom
Level Contributor
82 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
2 of 5 bubbles Reviewed December 27, 2012

My husband and i stayed at this hotel last week. We had booked for 7 nts and only stayed 3 as the hotel was very depressing! It was very old and could do with a good make over. not only were the rooms old fashioned they were also very run down! The door of the fridge was hanging off and the walls were full of holes! The beds were hard and uncomfortable plus the guests were very very noisy! Not the place to relax at all!

Room Tip: Great if your not fussy and are in you 70's
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  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Avril M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Marina Resort Benidorm

Property: Hotel Marina Resort Benidorm
Address: Avenida Cuenca 6, 03503 Benidorm, Spain
Location: Spain > Valencian Country > Province of Alicante > Costa Blanca > Benidorm
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#13 Spa Hotel in Benidorm
#31 On the Beach Hotel in Benidorm
#33 Luxury Hotel in Benidorm
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Marina Resort Benidorm 4*
Number of rooms: 314
Reservation Options:
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Also Known As:
Marina Hotel Benidorm

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