This hotel should not be given to any holiday makers looking for a relaxed one. We went from 1st December 2012-22 December 2012. The reception was the only good thing about this hotel,it was spacious,and well kept. The hotel Spanish receptionist,of which there was 2/3, did not want to know the English, especially when it was any sort of complaints, of which there was plenty.I myself had to record on my mobile, the noise from inside the hotel conference room,hired out for all the businesses that were celebrating there, to the cost of every one else. It went on till 6 am, 3 times.There were shouting/screaming/etc, which spilled out onto the pool area, for them to have a smoke.Our room was on the 7th floor, and it was still terrible. We went for 3 weeks, and I hardly slept, in fact I finished at the clinic one night, with a reaction to the stress, my face came out in a rash/swelling, and I was given injections etc.This holiday was fast becoming a nightmare. They offered me to be moved even higher, but I refused, as I suffer with Vertigo.Every one in that hotel was complaining about different things, and nothing was done by the hotel Manager. I was told that the hotel needs the money, and that is why they hire it out. Then in came the FREE Spanish Pensioners, for 2 weeks, it was like 18/30 for the elderly. They are the most disgusting people I have ever met on holiday. They owned the hotel,they never spent a Euro, and they screamed and shouted all over that hotel,and I had, had enough one day, and told them to shut up.It was the same in the dining room, it was like they had never seen food before, but I have to say the food was not too bad, but the menu changed when there FREE holiday had finished, it became quite bland etc. The only good point about this hotel, was that it was near the front, as I have mobility issues. The beds around the pool were either broken or dirty, with bird pooh on them. The rooms were old and the bed linen was disgusting.The pillows were hard,thin and long, and my bedspread, had all bobbles on it.The bath room was dark and old, I dread to think what germs are in there, after a summer season.The public toilets in side the hotel were not nice either, as this hotel lets any one off the street to use them. Also one lady in the hotel, had her bag taken from THE DINING ROOM, while she went to get her meal, because if they are letting any one off the streets, they only have to pay for a meal in this hotel, and that gives any thief the entrance to all of the hotel, and this should be stopped. They do not have any security at night either, as they have done away with them. They have a gym on the 18th floor, this also gets used by any one off the streets. Also it says no smoking in this hotel, but I was in the toilet, when the owner of the hairdressers came into the disabled one, and flushed a cigarette down the loo, it smelt awful.Why does this hotel flaunt there own rules, when it comes to there own.It is us the British,that are keeping Benidorm afloat, but once again, we are invisible when it comes to our complaints being ignored. There was one ray of light in that hotel, and that was a woman called Angela, who worked her socks off, trying to take our concerns to the management, but she was railroaded and was told,that she works for the hotel not for the British holiday customers.When we left, I could not get home quickly enough, and we will never be going there again.EVER!!!!
It may be a family run hotel, but only for the Spanish,please stay away if you want a good holiday,if not make sure you are either deaf, or come back at night Plastered with drink, so you will not be able to hear the noise, either from inside or outside.
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- Also Known As:
- Marina Hotel Benidorm