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“Another Perfect Week”
5 of 5 bubbles Review of Hotel Don Pancho

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Hotel Don Pancho
Ranked #3 of 191 Hotels in Benidorm
Certificate of Excellence
Fife, Scotland
Level Contributor
23 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
“Another Perfect Week”
5 of 5 bubbles Reviewed April 11, 2014

Just back home from another week at The Don Pancho and still enthusing about it. We requested, by email, a room on a high floor and were pleased to be given one on the 14th: great views. As ever, the hotel was perfect; a sea of tranquility in lively Benidorm. Food was delicious, staff pleasant and very attentive, bar prices very reasonable (always sign for drinks).
This hotel caters mainly for mature guests, you won't find any hen/stag parties here; there is a strict evening dress code (no shorts worn at dinner), good old-fashioned standards.
Will be returning soon.

Room Tip: All rooms face south towards the pool, but the rooms on the higher floors give excellent views over...
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  • Stayed April 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lundinlynx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Don-Pancho-Hotel, Director de Relaciones con Clientes at Hotel Don Pancho, responded to this review, May 4, 2014
Thank you very much for sharing your recent experience at Don Pancho hotel in TripAdvisor website.

We are pleased to know that you enjoyed your recent stay at Don Pancho hotel.

We look forward to welcome you back again soon for a new and even better Don Pancho experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,563 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (676)
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wales
Level Contributor
18 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed April 10, 2014

We stayed at the don Pancho first week in April. we were put on a high floor as requested (15).
room ok but needs refurb, all the staff were excellent, hotel very clean and peaceful.A bit like gods waiting room at times. Food was no worse or better than the hundreds of other resort hotels.Very good location. for the price paid hotel was ok

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank taffieWales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Don-Pancho-Hotel, Director de Relaciones con Clientes at Hotel Don Pancho, responded to this review, May 4, 2014
We would like to thank you for choosing our Don Pancho hotel to spend your holidays and we really appreciate your lovely words about our hotel.

We would love to welcome you all back to our hotel very soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Merthyr Tydfil, United Kingdom
Level Contributor
201 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 189 helpful votes
5 of 5 bubbles Reviewed April 9, 2014

My husband and I are back from a 4 night stay at this excellent hotel. We have stayed here previously on 3 occasions so this should tell you what we think of it.
It is in a perfect location close to the beach, bus stops, shopping, restaurants, local bars, local twice weekly market, small Carrefour supermarket so the perfect choice for your holiday.
The hotel is 17 stories high with all rooms sea facing and is in the process of refurbishing the bedrooms - floors 10 and 11 when we were there. We had a room on the refurbished 13th floor and these rooms are to be recommended with more a modern design and furnishing together with flat screen Tvs (few British channels including Sky news) and a more powerful hairdryer in the bathroom (glad didn't take my own).
As a returning guest, a fruit bowl and 2 free bottles of water were delivered to our room - a lovely welcoming touch. From reception to leaving we found all the staff to be excellent and keep the hotel in top spotless condition and very welcoming.
The food, which is an essential part of making your holiday good or bad, is very good with lots of choice. Breakfast must be mentioned for the best hotel porridge we have had and the provision of the British preference of back bacon. The buffet provides such a good selection that everyone will be satisfied and must mention that the waiters there are really excellent in their service.
As an hotel guest you get a discounted price for your bar drinks if charged to your room as opposed to cash.
In our opinion this is the best hotel in Benidorm and we would not stay anywhere else and will be returning in the future as we feel very comfortable and well looked after here so thank you all the staff at the Don Pancho for being so good at your job.

Room Tip: High floor we find better and rooms 7 8 9 on each floor are slightly bigger.
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  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cherylwelshgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Don-Pancho-Hotel, Director de Relaciones con Clientes at Hotel Don Pancho, responded to this review, May 4, 2014
We would like to thank you for choosing us for your last stay in Benidorm, as well as for taking part of your time to send us your opinion in TripAdvisor website.

We really appreciate your comments. If you felt comfortable in our hotel and its location, we are very glad because we really work hard to make our guests feel at home.

Looking forward to welcoming you back soon to the Don Pancho hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lincoln, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed April 9, 2014 via mobile

This was a real jem of a find. Food was great-delicious. Staff were really helpful and genuinely friendly. The hotel is very clean and runs like clockwork- very professional. Well positioned for both the beach and the pubs with entertainment. We met a lot of people who had been returning to the hotel year after year. It was our first time but we are already looking at when we can return again.

Stayed April 2014, traveled as a couple
Helpful?
1 Thank Carole D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Codsall, South Staffordsire, England
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
5 of 5 bubbles Reviewed April 6, 2014

This is not a normal holiday review. We have just returned from a week at the Don Pancho. On the second day of our holiday my father, who is 87, tripped and fell on a Benidorm pavement. He suffered a broken hip and was operated on in Spain in the Clinica Benidorm. Thanks to his insurance company he was flown back to UK and admitted to his local hospital. We just wanted to thank the management and staff at this hotel who did everything they could to help. This included giving my wife and I full board instead of half board so it made us easier for us to visit dad in hospital. They were so caring and concerned for his health and well-being it was heart-warming. The hotel was quiet and relaxing and the food was excellent which helped us very much at this difficult time. Thanks once again staff at the Don Pancho. You were wonderful.

  • Stayed March 2014, traveled with family
    • Value
    • Location
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Helpful?
5 Thank DaveAndie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
broadband
Level Contributor
44 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 bubbles Reviewed March 29, 2014

on arrival at the don pancho we were greeted by an elderly gentleman on reception who was not very welcoming we very disappointed not to be asked if we had visited previously as we had and feel we wasn't recognized as loyal guests we were allocated room 606 we wasn't given any information about meal times or where the dining room was in the evening my husband asked at reception meal times and directions to the dining room there was a young gentleman on reception and what a difference he was very pleasant and helpful ,the room although very clean was long overdue for a refurb very well worn and not worthy of a 4 *we were only staying for a week and speaking to other guests its seems to us the refurbished rooms are only allocated to people staying a fortnight or longer the food in the dining room was very good and the staff there are very nice and efficient would I stay there again not sure

Room Tip: request refurb rooms
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  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank paulamorganpm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wales
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 bubbles Reviewed March 28, 2014

We stayed at the Don Pancho from 1st to 15th March. This was our second stay here, we had a room on the 17th floor which is one of the refurbished room, they are gradually refurbishing the rest of the rooms.
The food was very good. At breakfast there was plenty of choices from cereals and cold cuts to a traditional cooked breakfast which include - fried, scrambled and boiled eggs.
Dinner, again there was a lot of choice although, some nights there seemed to be more choice than others, but, still very good.
The rooms were very clean and comfortable,the new décor has been tastefully done with out tacky pictures on the walls that some hotels have.The bathroom has new taps and shower along with a new basin. Sadly the hooks for bath towels are still there, I would prefer a towel rail.
We had a basket of fruit delivered to our room because we were repeat guests and we had a bottle of bubbly at dinner on my husbands birthday, these were two 'nice touches' and appreciated.
So, would we return to the Don Pancho --Yes we would.

Room Tip: All rooms are sea facing, depends on personal preference for high or low.
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  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank BPMW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Don Pancho

Property: Hotel Don Pancho
Address: Avenida del Mediterraneo 39, 03503 Benidorm, Spain
Location: Spain > Valencian Country > Province of Alicante > Costa Blanca > Benidorm
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free Breakfast Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #3 of 191 Hotels in Benidorm
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Don Pancho 4*
Number of rooms: 255
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