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“First time in Benidorm@ the Hotel Don Pancho” 5 of 5 bubbles
Review of Hotel Don Pancho

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Hotel Don Pancho
Ranked #3 of 191 Hotels in Benidorm
Certificate of Excellence
Glasgow, United Kingdom
Level Contributor
45 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“First time in Benidorm@ the Hotel Don Pancho”
5 of 5 bubbles Reviewed March 2, 2014

We came back on 25th February after our first visit to Benidorm. If you have booked this hotel, give yourself a pat on the back.
When we arrived, the reception staff dealt quickly with the 30 or so guests that were checking in. We were given room 503, although not as high as some, still had a great view. The room itself was clean and big enough for our stay.
The first night at dinner, we were shown to our table and given a quick tour of where everything was. The food itself was good with plenty to keep everyone happy. Roast chicken, roast beef, pork, chips and potatoes. There were also numerous desserts to choose from.
Breakfast consisted of full English, fruit and cereal. Wee tip, fill up one of the pots for tea with coffee, will save you from going backwards and forwards with your coffee cup!
One highlight was that on my wife's birthday, we were given a bottle of champagne with our dinner, a very nice touch, thank you for that.
All in all, a very enjoyable stay at a very good hotel. Every member of staff we came across was friendly, helpful and always had a smile on their face.
Special mention to Phillipe and Isobel in the restaurant and Sergio and Luti in the bar.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Ian2405
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Don-Pancho-Hotel, Director de Relaciones con Clientes at Hotel Don Pancho, responded to this review, March 25, 2014
Thank you so much for sharing your experience with us and all TripAdvisor users.

It is a true pleasure to know that once again your stay at the Don Pancho hotel was a pleasant one and we hope there will be many occasions to welcome you back in the future.

We are glad to hear your satisfaction about our rooms, food and our staff.

Looking forward to seeing you soon again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,523 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (664)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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English first
Essex
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed February 27, 2014

Just back from another great holiday at this hotel. Food very good - excellent selection to suit most tastes. Reception staff very friendly and helpful. Drinks in bar and restaurant very reasonable with good staff. Staff in restaurant excellent nothing to much trouble. Rooms very clean and many of the floors are being updated. All rooms are sea facing one road back from the beach in a great location. Would not consider staying anywhere else in Benidorm but the Don Pancho.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Margaret05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Don-Pancho-Hotel, Director de Relaciones con Clientes at Hotel Don Pancho, responded to this review, March 25, 2014
Firstly I would like to thank you for your kind words about our hotel and for sharing your opinion in TripAdvisor website..

Receving this type of comments and welcoming you again in our hotel are the best rewards that we can obtain.

Looking forward to welcoming again very soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
England
Level Contributor
80 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
3 of 5 bubbles Reviewed February 18, 2014

Location.
2nd line from seafront on the main tourist area thoroughfare, though traffic noise not bad. Convenient for beach and the rather tacky, down-market bars and businesses that surround the hotel.
Google earth.......... 38°32'11.19"N 0° 6'48.21"W

The clientele are mostly elderly but with good manners and well dressed; ladies you can come to dinner in your best dress without feeling out of place. Men you must wear long trousers – happy with that.

The building.
High rise and starting to look a bit dated, but well maintained and very clean. Fairly spacious lounge and bar areas which I expect for this type of hotel. 5 lifts operating well.

Rooms.
Standard hotel room, a bit smaller than usual, but again well maintained and clean although looking a old fashioned, though nothing wrong with that.

A fridge which is free to use. Contains costly beer and soft drinks.

Chargeable safe - which should be free, why do hotels charge extra for guest’s security, when it should always come as standard ?

No tea/coffee making facilities in room.

T. V. Channels good, several bbc itv sky sports etc.

Carpeted, so you shouldn’t get noise from footsteps above.
Cleaning ladies did a very good job.


All rooms face the sea, because of the curved frontage room numbers 0 to 7, get more morning sun. 8 is centre, whilst 9 to 15 get more evening sun.

Restaurant.
Spacious enough, though many tables are too close together. Not particularly elegant or sophisticated, but adequate, clean and pleasant. A good point, dine when you want, not those awful 2 sittings that some hotels are introducing.

Standard buffet offerings that you will probably be familiar with. Overcooked vegetables and meats that have lost much of their flavour and texture, mass catering is what it is. Can recommend the house wine, we drank it all week and not expensive at 7.95 euro.


Somewhat disappointed with breakfast, no cooking station for omelettes, or crisping the bacon; a guy is cooking fried eggs in a huge frying pan swimming in oil, all he seemed to do was very soft eggs. Why not do a few over easy or hard ? Also he refused our request to cook an omelette, a waiter was consulted and he kindly arranged for the kitchen to undertake the task. Failed miserably to get a poached egg – “not possible” – hardly what you expect from 4 star hotel. And kippers, this makes a nice option, but why only on the odd occasion, not daily?

Bars are comfortable with plenty of seating. Service in the Lobby bar was terribly poor, slow, waiters didn’t seem to see you unless you stand up and wave, not particularly friendly but then, suddenly, it got a lot better when we tried leaving a small tip! Uhm…?? Seemed to favour certain customers, probably they tipped also.

Entertainment.
Low key, not exciting - except the Flamenco - mostly the usual local acts, plus resident group who provided music and songs for dancing which was very popular with plenty of Spanish customers adding a bit of local colour. Gets very crowded when the locals arrive.


So, in summary a typical holiday hotel with a few minus points making it average.

Though we’d be happy to return if we wanted to stay in that part of Benidorm. But think that nearer the old town would be a better choice for us and others looking for a more authentic Spanish location and experience.

P.S. Apart from…….. I had a haircut at the barber next door (turn left at foyer exit). Great, best haircut I’ve had. Loved the cut- throat razor smoothing and neck trimming! Then there was the powder and the grooming after, and all this from a proper gent’s barber, 8 euros.

Room Tip: See text. End rooms (balcony on corner) will end 0 or 15. Centre rooms slightly bigger, but not eno...
See more room tips
  • Stayed February 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
9 Thank johnybones
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Don-Pancho-Hotel, Director de Relaciones con Clientes at Hotel Don Pancho, responded to this review, February 26, 2014
Thank you a lot for taking your time to post a comment in TripAdvisor about your experience Don Pancho hotel.

We regret to know that your experience in Don Pancho hotel was not as pleasant as we would love. We are in a constant improving of our facilities and service. We do our best to exceed our guest expectations and we are sorry to know that we have not reached yours and do not hesitate that your comments will be taken into account.

On the other hand, we very much appreciate your positive comments

Once again we thank you for your recent visit and we hope to welcome you at Don Pancho hotel another time.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Accrington, United Kingdom
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
1 of 5 bubbles Reviewed February 18, 2014

was staying in Benidorm early feb we called in don pancho with a view to staying there on our next visit ground floor lounge area and bar large and comfortable there was a cabaretroom on the first floor with a dance floor and comfy looking seating on the last night of our holiday February ninth we called in the cabaret lounge for a drink ordered a small red wine and a pint of beer from the waiter in all the other hotel bars we visited we were charged around five euros I gave the waiter a ten euro note he jabbed three fingers at me and barked three three I looked at the slip and sure enough six and a half euros for each drink thirteen in total got three euros from my pocket while the waiter held up three fingers and glared at me a most unpleasant experience one I will not be repeating

Stayed February 2014, traveled as a couple
Helpful?
11 Thank normol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Don-Pancho-Hotel, Director de Relaciones con Clientes at Hotel Don Pancho, responded to this review, February 26, 2014
Thank you for having taken some of your time to send your feedback about some points of our Hotel.

We are sorry to hear that you were not satisfied with the price of drinks on the Ball Room. You compare our prices with another locals in Benidorm but our Ball Room offers you a show every night and also live music, it’s a full show.
Besides, if you had been a Don Pancho guest you would enjoy our customer rates which are cheaper than public prices.

Nonetheless, we apologize if this situation made you feel uncomfortable.

Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beverley, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed February 18, 2014

We stayed here for ten days, half board, from 4th Feb 2014. Seemingly this hotel, at this time of year at least, is for older couples, and so for us was an excellent choice. Perhaps not as modern as other 4 star hotels in Benidorm but it was scrupulously clean and had everything we needed for a comfortable stay. The staff - yes, everyone that we came into contact with, was polite, helpful and with a happy disposition. The restaurant was buffet style, with an excellent selection of food. Even my gluten-free diet was well catered for, with the restaurant staff willing to prepare food specially for me. This was something not experienced at other resort hotels elsewhere. The restaurant staff always seemed to be thinking ahead of the game. For example if you were head and tailing prawns, a wet wipe would appear seemingly from nowhere!

Bar and restaurant drinks prices were all quite reasonable which gave that feeling of value for money.

We would not consider staying at any other hotel than the Don Pancho when in Benidorm.

Room Tip: All rooms have balconies facing the sea although some buildings do tend to obstruct the view. They a...
See more room tips
  • Stayed February 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank trev0rtravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Don-Pancho-Hotel, Director de Relaciones con Clientes at Hotel Don Pancho, responded to this review, February 26, 2014
Thank you very much for taking your time in writing your comments about your last experience in Don Pancho hotel.

We are very proud to know that your experience in Don Pancho hotel satisfied your expectations. It is a pleasure for us to know that our customers feel comfortable and glad with our facilities, services and staff because this is the main goal of our hotel.

Once again we thank you for your recent visit and we hope to welcome you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lincoln, United Kingdom
Level Contributor
31 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed February 15, 2014

Having stayed in several hotels in the resort over the years, this is undoubtedly the best.
From reception to restaurant and housekeeping to bars, the staff are friendly, polite and efficient.
Some reviews mention the "Spanishness" of the hotel, whilst others comment on the catering being aimed at the British. Without doubt, the ambience of the hotel is decidedly Spanish and in marked contrast to the widely recognised "Solano" type of establishment. Our holiday experience was all the more enjoyable because the hotel has such a Spanish feel, both in décor, food and entertainment.
However, the more traditional British client is well catered for - literally - with a full cooked breakfast option and chips, mash, roast potatoes, beef, pork, chicken, hot puds with lashings of custard, etc. During the week, there is a Country and Western singer and 3 nights of sequence and ballroom dancing. There are also a number of live English football matches shown in the lounge area, as well as on TV in the bedroom.
The factor that makes this hotel the best is, in our opinion, the attitude of the staff. Managers roam around and actively seek guests opinions on their holiday. The housekeepers are bright and cheery. The restaurant staff are efficient, but still have time to build a rapport with guests. The waiters in the bars are quick to respond, which is a pleasant surprise, and the service is provided with a smile.
If Arnold Schwarzenegger and partner visit the hotel, they'll say the same as us - "we'll be back!"

Richard & Chris
Lincolnshire

  • Stayed January 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Richard F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Don-Pancho-Hotel, Director de Relaciones con Clientes at Hotel Don Pancho, responded to this review, February 26, 2014
Thank you very much for sharing your recent experience at Don Pancho hotel with TripAdvisor users.

At Don Pancho hotel, our aim is to exceed the expectations of our guests and it is most inspiring for all members of our team, to know that we succeeded in our effort.

It is always fantastic to read reviews like yours and we want to thank you for sharing it on TripAdvisor.

We look forward to welcome you back again soon for a new and even better experience at Don Pancho hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coventry, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed February 14, 2014

we stayed for 2 weeks friendly hotel and lovely people staff are very friendly.customer service was good the don pancho was great superb views of the sea short walk to beach.the manageress was on sift to sort problems out. i would return to the hotel again.

  • Stayed August 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank k9221
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Don-Pancho-Hotel, Director de Relaciones con Clientes at Hotel Don Pancho, responded to this review, February 26, 2014
We appreciate the time that you took to express your satisfaction about the services of our hotel during your recent visit and for sharing it in TripAdvisor website.

It is always fantastic to know that our clients enjoyed as much as you did their experience with us.

Looking forward to welcome you back again!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Don Pancho

Property: Hotel Don Pancho
Address: Avenida del Mediterraneo 39, 03503 Benidorm, Spain
Location: Spain > Valencian Country > Province of Alicante > Costa Blanca > Benidorm
Amenities:
Bar / Lounge Beach Free Breakfast Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #3 of 191 Hotels in Benidorm
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Don Pancho 4*
Number of rooms: 255
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