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Hotel Don Pancho
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Reviews (2,047)
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All reviewssuperior roomrooms face the seapool areawalk in showerpool attendantevening mealevery nightsuperb hotelold townsea viewhigh floorhalf boardolder generationquality hotelkept spotlessly cleanbottle of champagnethomson rep
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1,542 - 1,547 of 2,047 reviews
Reviewed April 16, 2012

Stayed last July and just decided to write a review here. This hotel looks lovely from the outside and the entrance, but from their on it it is stuck very much in the 1960's.

They have a policy for men to wear trousers for dinner, and they were turning away people who came to done who had not been made aware of this rool, I felt sorry for people who had not been advised on check in and had no trousers to wear...guess they must have went hungy. On the subject of food, it is just about bearable and you could find something to eat, but it can be a struggle some nights. This hotel has to be the worse for deserts of any hotel I have ever stayed in, you only get 3 choices + ice cream. The 3 choices are like savories you get out of greggs, nothing to write home about, one nigth we got a digestive biscuit and custard. Not what I would expect for a four star hotel.

The rooms are small but clean, although the fixtures and fittings are past their sell by date, a light switch broke on us and the balconly door handle was on its last legs. Do not come here if you are bringing a child with you and there are 2 adults, the bed is only a zed bed and extremely uncomfortable. The bathroom is good, with a walk in shower and fantastic water pressure, always hot. The view from the hotel is alos great but the evening entertainment is ballroom dancing which was not our cup of tea, but pletny of things roundabout.

The pool is tiny and if you are not up at 8:30 ready to run to the outside then you will not get a bed. Some people, usually the older generation dont go to sleep at night, they stay up waiting to be first in the queue for the pool, taking multiple mattresses and sitting by the pool whinging about getting splashed....dont sit next the pool then!!! There is absolutely no service at the pool side, you can wait half an hour to be served and then prices are extortionate.

By far the worst hotel I have stayed in, I can only think this hotel has a good reputation because of senial dementia.

  • Stayed: July 2011, traveled with family
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3  Thank David M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 13, 2012

This is a great hotel, excellent location, excellent customer service.

Only criticism no iron facilities, rooms are outdated and hotel could do with modernisation

Restaurant could do with a revamp of their menu and buffet

Room Tip: choose a room outside the lifts
  • Stayed: April 2012, traveled with family
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2  Thank Jai G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 12, 2012

Absolutely lovely hotel, great staff, good position, 150m to beach and nightlife. More suited to the more mature customer. STAFF were very friendly and extremely helpful all the time. One younger guy at evening time ignored my wife who was standing there at the desk like a lemon for a few minutes but a small blip in an otherwise very good hotel for Benidorm. Absolutely lovely decor (a bit 70's but very plush with nice leather sofas and so very comfortable in an aztec/inca style) . Food in my opinion is not as good as some people say on tripadvisor but it is your typical 4 star hotel quality. We found a lot of the food quite salty such as their sausages, but the orange juice is the best in the world! At the time we went, It was from oranges picked literally a couple of miles down the road and were so very delicious!

Dont expect a large hotel complex. Because of the size constraints in Benidorm you have a pool which is quite small and so dont expect water shutes and so on.

The room was made up adequately by the maid, but we never knew if she would be there at 9:30 am or 3pm - that could be better. Tea from the bar was only available after 5pm and as an avid tea connoseur I rather missed my mid day cuppa. There are not tea facillities in the rooms (well there wasnt in ours!) If your listening Don Pancho people, please offer some tea facillities earlier in the day!

To be fair it is more of a place where you should go if you enjoy a quiet stay, suitable for the more mature who like ballroom dancing, but very nice if you just want a quiet place to go back to. One major feature was how happy all the other guests were. Dont go there if you dont like lifts or heights, it is about 17 stories or so.

Benidorm excelled our expectations and was made even more enjoyable by staying at the Don Pancho.

  • Stayed: April 2012, traveled as a couple
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2  Thank MaxPepsi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 11, 2012

stayed 1 week in the middle of march 2012, 1 day of rain, rest of the week was very hot, service at the don pancho is excellent, rooms are dated but very clean, all rooms face the pool area, some rooms have walk in shower some have bath. maid service daily, resort quiet this time of year, plenty of room on beach. not happy with ian thomson rep, informing people to use ( if needed ) private levante hospital, told us,if we used the private clinica benidorm hospital no thomson reps would give us support, ??? maybe thomson holidays could comment on this one. the hotel is mainly used by the more mature people, just a short walk down a little street and there you are on the lovely clean sea front, flat, no hills no stairs, plenty of seats along the prom, lovely, thank you don pancho for another lovely stay,

Room Tip: we had room, 513, with a walk in shower, the hotel is very high, so if like me you dont like to be on the high floors, then keep below floor 7. all rooms face the same way.
  • Stayed: March 2012, traveled as a couple
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4  Thank sillyfrances
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 10, 2012

We have stayed at the Don Pancho twice now. Would certainly use this again. Very friendly and helpful staff. Food excellent, something for everyone. Rooms a bit dated but spotlessly clean. All rooms have sea view and we were able to choose which floor we wanted to be on. Plenty of lifts to use. The hotel is in the centre of everything. Bus stops opposite to nearby towns and shopping mall. Market 10 minute walk. Plenty of shops, bars etc nearby. Benidorm has something for all ages and I love it. The old town has a lovely atmosphere especially in the evening. A lovely walk along the beach promenade.

Room Tip: If you do not lie heights go centre and you still have good views and the end rooms are a little larger. All rooms face to the sea.
  • Stayed: July 2011, traveled with family
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1  Thank LuvBenidorm53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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