Being a Sol / Melia (MAS) member for some time now we booked this hotel for a 50th birthday celebration trip for 4 people.
We booked it a full 3 months in advance using the hotels own official Melia website, the one with the 'Best Online Rate Guarantee'.
We then found it much cheaper on Lastminute.com and immediately emailed them asking them to price match this, +10%, as in their 'Best Online Rate Guarantee'.
They replied saying the small print on the Lastminute.com website was different, so wouldn't be prepared to match it.
We complained but got nowhere, eventually being ignored. (Thank you, Marta R.Goncalves Fonesca).
Their 'Best Online Rate Guarantee' appears to be just a scam.
We also specifically requested a Sea View with a double bed.
When we eventually checked into the hotel we found our room had been given to someone else by the inefficient front desk team (Patricia) and we were given rooms with twin beds and street views.
This was despite being marked as VIP's on the hotels own system.
We complained but were told there were no more rooms as we were told the hotel was full - odd, as upgrades were on offer at the front desk.
We checked out again and booked into the ever reliable Hotel Presidente around the corner.
The rooms were better, as was the view and definitely the service.
We also had full board for a cheaper price than we would have paid at the Sol Costa [--] for room only.
If the Sol / Melia group treats loyal, regular customers like this and is prepared to lose a 1000 Euro booking because of it's terrible customer service, is it any wonder the country as a whole is in such dire straits...
...Cancel my membership !!!
- Official Description (provided by the hotel):
- Sol by Melia presents Sol Costablanca. Located right on the magnificent Levante beach, in the shopping and entertainment heart of Benidorm (Alicante). It is the best choice to relax, unwinding and enjoy with your partner (only for adults over 16 years old) with the best service in an elegant and quiet atmosphere. The rooms, all with terrace (furnished table/chairs) the majority with sea views, are equipped with LCD 32 TV, AACC cold / hot with individual control, free WiFi throughout the hotel and socket for laptop, telephone, minibar (*), safe (*) and full bathroom, hairdryer, bathroom amenities (shower gel and shampoo). The Hotel offers you unique dining spaces so you can have a real dining experience with local and international cuisine. Live music, and evening shows to enjoy on our wonderful terrace overlooking the sea, on one of the most lively promenades in the city. Free WiFi and private parking for the exclusive use of guests with 49 spaces (*) With charge (*) ... more less
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- Also Known As:
- Sol Costablanca Benidorm
- Sol Costablanca Hotel Benidorm