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“Sneaky deposit for groups a put off”

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Sol Pelicanos Ocas by Melia
Ranked #34 of 192 Hotels in Benidorm
Certificate of Excellence
Reviewed February 27, 2013

I have just returned from a stag do in Benidorm staying at the Sol Pelicanos for 3 nights and in general it is a decent straight forward hotel. The food was standard all inclusive/ half board, the rooms were basic but clean and exactly what we needed for the short stay. The location is excellent for the Levante side with it's pubs and clubs. But as the title suggests all was not well with our stay.

When we arrived we were told that as a group booking we would have to pay a 50 Euro deposit per person, to cover any damage to the rooms as in the past such incidents had occurred. The reasoning is totally justifiable but this additional cost should have been presented to us at the time of booking so that we could make an informed decision and cost the trip fully. This impacted on people's budgets and even though we had our deposits returned in full, the trip was finished and we lost money converting it back to pounds on returning to the UK.

The hotel management blamed the booking agencies but for me they choose who they work with and have a responsibility to ensure their guests are fully informed of their policies. They fell well below this basic standard.

  • Stayed: February 2013, traveled with friends
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3  Thank matmat69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mar_SolPel, E-Guest Experience Manager at Sol Pelicanos Ocas by Melia, responded to this reviewResponded March 7, 2013

Hello matmat69, first of all we want apologize for the inconvenience cause during your stay among us because, as we can read from your review, your hole experience has been quite satisfactory (location, food, rooms…) except the deposit on arrival. We understand from your lines that you agree with this rule but the fact of not having been informed before your arrival has been desappointing, so you can be sure we take note to improve our deposits system to try to avoid misunderstandings like yours. Thank you once more for sharing your opinion in this site because nowadays, this is for us one of the better places to know our guests thoughts, and also thank you very much for choosing Sol Pelícanos Ocas. We deeply regret not having achieve your expectations and we hope to see you again some other time. Best regards, Mar Sierra – E-Guest Experience Manager

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5,099 - 5,105 of 7,532 reviews

Reviewed February 25, 2013

On arrival check in was really easy and quick, the lady at reception was very helpful and friendly. The rooms were a bit dated but clean. We were on all inclusive and were very happy with the food and drinks package, drinks were available until midnight. There was an option to upgrade the drinks package to include premium brands (for a charge, i think it was about 9 euros a day per person), we were quite happy with the local brands. I was a little disappointed at the New Years Eve gala meal, it was a buffet, nothing special at all, other hotels we have stayed in for New Year has had a full gala meal, but this is the only gripe that we had. The pool areas are really nice, especially the large pool area where the series 'Benidorm' is filmed. We didn't stay in the hotel for the entertainment so we can't comment on that. The weather was perfect, best we have had for New Year in Benidorm. All in all a nice hotel and we wouldn't hesitate to stay there again.

Room Tip: In winter, rooms at the Pelicanos that face towards Ocas hotel have sun on balconies. Our room loo...
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  • Stayed: December 2012, traveled as a couple
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2  Thank ladymichele2002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mar_SolPel, E-Guest Experience Manager at Sol Pelicanos Ocas by Melia, responded to this reviewResponded March 7, 2013

Hi ladymichele2002, thank you very much for so kind review of your last stay at Sol Pelícanos Ocas and also for having chosen our hotel for your New Year Eve holidays. As we can read from your lines, you are happy with our facilities and services and this is the best new for us because our guests’ satisfaction is our main goal, always trying they feel like at home and hoping they had a special experience among us!. We take note of your suggestion about our New Years Gala meal and we are studying both options in order to offer the best one for our customers. Thank you once again for your positive comments, especially for our Reception staff. We hope to see you again soon!. Kind regards, Mar Sierra – E-Guest Experience Manager

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Reviewed February 24, 2013

Booked this hotel for a short break before realising it was the location for the Benidorm tv series.
The staff are friendly but check-in has to be the longest process ever. There were only a handful of people checking in before us and we waited a full 50 minutes before being seen.

The rooms were adequate, small double and in need of updating and the balcony area is very small although each one is the same size.

There are plenty of lifts available in the hotel and the bar and restaurant are large enough for a hotel of this size. There was however a stench on a number of occasions that seemed to permeate the hotel ground floor which was not pleasant but certainly not unbearable.

The plus points of the hotel is the very large free form pool area. There are plenty of sun loungers and the poolside is very well maintained with a large number of thatched umbrellas and lots of palm trees.
The location is central to the main strip for entertainment, only a short walk across the street and approximately 200 yards from the beach. Despite this being close to the many bars, we never once heard any noise from our hotel room.

Ideal if you want a hotel within walking distance of pubs and clubs.

Room Tip: Floors 6 or above with a poolside view get the sun on the balcony in the afternoon.
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  • Stayed: February 2013, traveled as a couple
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Thank Keith F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mar_SolPel, E-Guest Experience Manager at Sol Pelicanos Ocas by Melia, responded to this reviewResponded March 7, 2013

Hello keith F, thank you for choosing Sol Pelícanos Ocas to enjoy your holidays in Benidorm and also for taking a moment to share in this site your personal opinion with other travellers. Nowadays, this is one of the best ways we have to know our guests opinions about their stays among us and in this case, you have made a good resume of our facilities and location!. Sometimes, when many people arrives at the same time is difficult to reduce the waiting time although, after read your comment about your arrival, we are reviewing our check-in procedure with the intention of trying to make it faster. Please, if you decide to come again to Benidorm in other occasion, don’t hesitate to visit us!. Kind regards, Mar Sierra – E-Guest Experience Manager

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Reviewed February 24, 2013

Planning holidays in Spanin for 2013 have read some of the reviews of Pelicanos on Trip Advisor. Conclusion is SOME PEOPLE SHOULD NOT MOVE FROM IRELAND NEITHER UK! We have spend lovely week in Benidorm last year - Sept 2012. That was our fourth time in Benidorm and THE BEST. 2 adults and 2 kids (4,5 and 1). We have been allocated in room 717 in Ocas. Recently refurbished hotel meets easily 4stars. Pelicanos is definetely much older hotel. I do not know what is wrong with Irish an UK turists, but ALL staff that week was VERY VERY nice. I work in hospitality in Killarney in Ireland myself as Duty Manager and can easily confirm that. Also for they were working and trying to pleased everybody. They did not read Shakespeare but with a little bit of good will there was no problem to order drink or explain that we do or don˛t need room serviced. Swimming pools were huge and CLEAN. I haven˛t seen anybody jumping or splashing too much, but from my point of view -as a father - it was ok. I did not want any teeneger jumping on my daughter˛s head. Plenty of food, lots of choices every day - still can not forget greedy eyes of guest trying to eat 5 steaks and then complaint that they were cold. Well it takes time to eat 5 steaks for one person. Good value for money! Maybe you can find higher standard, but they have only 3 stars, but in many areas could achive 4. We went to relax, enjoy and rest. Maybe that is why we have GREAT memories form our holidays. And if something was not perfect - it is not a 5star hotel, also we are not perfect either. Les

Room Tip: Rooms in Ocas are revamped, modern and very functional. We had room 717 great for families, huge wal...
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  • Stayed: September 2012, traveled with family
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4  Thank Les1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mar_SolPel, E-Guest Experience Manager at Sol Pelicanos Ocas by Melia, responded to this reviewResponded March 7, 2013

Dear Les1980, it is an honor for us read that you have GREAT memories from your holidays at Sol Pelícanos Ocas last september, since our main goal is not only our customers’ satisfaction but also that they enjoy an unforgettable experience among us, so many thanks!. We are constantly improving our services and comments so positive like yours are the best reward to our daily effort. You can be sure we will pass them to all the team at the hotel because, as you rigthly said, we all always try to pleased everyone and sometimes this is not so easy but in this case…we are delighted to have achieve you had spent a lovely week with your family!. Thank you once again for having chosen Sol Pelícanos Ocas, for sharing your experience here with other people and we sincerely hope to see you again in a very near future. Best regards, Mar Sierra, E-Guest Experience Manager

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Reviewed February 24, 2013

A good 3 star hotel. Clean rooms, friendly staff and great pool area.
The reception and bar staff were friendly and helpful.
Good choice of food in the restaurant and good quality.
Great location in the new town area. Great hotel for couples and families.
Good in-house hotel entertainments programme.

  • Stayed: February 2013, traveled with family
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1  Thank dazbrads
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mar_SolPel, E-Guest Experience Manager at Sol Pelicanos Ocas by Melia, responded to this reviewResponded March 7, 2013

Hi dazbrads, thank you very much for such a complete review of our services, location and facilities, we can understand from your valuable opinion that you have gone home satisfied with all of them!. Thanks also for having chosen Sol Pelícanos Ocas to enjoy your holidays in Benidorm, it seems that you have made a good choice!. We are constantly improving our services, so as we can read from your lines, we are working in the correct way so, we continue in this line hoping that all our guests enjoy their holidays among us like you. We are looking for seeing you again in another occasion!. Best regards, mar Sierra – E-Guest Experience Manager

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Reviewed February 23, 2013

Just got back from Sol Pelicanos, excellent hotel, very clean & the location brilliant being close to the beach & bars & shops. The food was very good it was varied & hot. The only downside was the pool was not heated at all so could'nt use it as it was freezing. Would definitely recommend it though.

Room Tip: Ask for room Ocas side overlooking the pool as this is sunnier.
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  • Stayed: February 2013, traveled with friends
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6  Thank Kate C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mar_SolPel, E-Guest Experience Manager at Sol Pelicanos Ocas by Melia, responded to this reviewResponded March 7, 2013

Dear Kate C, what a wonderfull review about your last stay at Sol Pelícanos Ocas!, we are deligth of reading this resume of your holidays among us, so it seems you have not only enjoyed it but also you are satisfied with our services and location, and this is the best reward for all the team at the hotel, always improving and trying to create unique experiences, above all focusing our efforts in food as other years it seems not to be as good as nowdays. So, thanks once again for sharing here your opinion with other travellers and even for recommending us to other people, we will be glad to welcome them and, of course, to you again, in case you decide to visit us in another occasion. Kind regards, Mar Sierra, E-Guest Experience Manager

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Reviewed February 20, 2013

Well we're to start, this holiday was very different there was 4 of us 2 adults and 2 children (13&7) and also another family with 2 children (12&14). The room was nice and clean and the view was lovely, the hotel was clean and some of the staff were nice. The food was up and down some times not cooked or cold, at the bar you could only get 2 drinks which when there is 8 of you can be a pain and the kids drinks where in small glasses also getting served was not easy unless you was Spanish and then you got served straight away, my little boy got to the point were he would wave his arms in the air to get served. The pool area was nice, but you are not aloud to splash, jump in, play with balls or have inflatables in the pool so we all found that when the lifeguard came by which might be twice in a day we got every thing out and all looked depressed as soon as he went the kids would play again, then at 4.30 the staff would throw your things on the floor and take the sun loungers away, one time I was shouted at to move so the could set up for the evening. In the evening the entertainment was funny, most of the time it was in Spanish but they did put on a good show but we did not understand it, the music played by 2 old guys made us laugh it was like spending the night in a lift, as we called it lift music lol. Apart from the hotel the beach was lovely and the sights where nice, we enjoyed the water park. I would not go back to the hotel again, and this is not what I would call a family hotel. We stayed in July 2012

Stayed: July 2012, traveled with family
3  Thank GrimsbyJCoop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sol Pelicanos Ocas by Melia

Address: C/ Gerona 45, 03503 Benidorm, Spain
Phone Number:
Location: Spain > Valencian Country > Province of Alicante > Costa Blanca > Benidorm
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#17 On the Beach Hotel in Benidorm
#25 Family Hotel in Benidorm
#38 Romantic Hotel in Benidorm
Price Range: $53 - $177 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Sol Pelicanos Ocas by Melia 3*
Number of rooms: 783
Official Description (provided by the hotel):
Sol by Melia present Sol Pelícanos Ocas is situated in Benidorm, in Rincon de Loix, 300m from the magnificent Levante Beach and close to the shopping and leisure areas. Ideal for a family holiday. Its climate, its beaches, nightlife and a variety of theme parks, Benidorm become a destination where you can enjoy all year round. The complex has 5 swimming pools, one lagoon-style where guests can enjoy a Jacuzzi area, and the Bar Caribbean (July and August). Its cuisine offers international themed buffets, areas dedicated to local specialties, different bars and cocktail bars and a complete Snack Bar where you can discover the advantages of All Inclusive. You can also enjoy our full program of sports and fitness activities for adults and evening shows inspired by Broadway musicals. program of activities for children and childcare facilities, playground area games room are some of the proposals for our youngest guests. ... more   less 
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Also Known As:
Sol Pelicanos Ocas Benidorm
Pelicanos Hotel Benidorm
Sol Melia Benidorm
Sol Pelicanos Benidorm
Pelicanos Benidorm
Benidorm Hotel Pelicanos
Benidorm Sol Pelicanos
Hotel Sol Pelicanos Ocas

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