Arrived at Melia checked in went smooth and our request for a lower floor was met. However, no electric would work and this was 10.30pm. A call to reception produced within 5 minutes a porter who checked the fuse box. He left and returned with card access to room next door. I would not usually be bothered too much about this if were not for other minor niggles that build up into incompetence, I would now question why the Maid did not notice ‘no electric’
The rooms are spacious with a good view over the pool. The pool is great and set in nice gardens where you can sit in shade of the palm trees or enjoy full sun. Plenty of sun beds but you need to be up at the crack of dawn for the prime spots at the side of the pool.
Next day maid forgot to replenish the toilet roll and as time went on you realised this was a necessity of your stay. A call to reception produced a couple of rolls within ten minutes.
Next day the maid forgot to replace the towels and toilet rolls, guess what a call to reception…..
Heavy rain fall followed and this produced a sewage smell from the bathroom, we were on floor one, a flush of the toilet and a couple of minutes of ‘taps on’ cleared the air. I put this down to the rain. As we did also to the leaky roof in main reception area.
We didn’t find the dust under the bed until the last day when you have a check under there when packing to make sure you’ve not left anything.
First impressions of Restaurant was ‘Looks like a café’ no table cloths, just a place mat. Not to worry though, as you get acclimatised you pull out the positives of the experience – think of all that washing that’s not necessary, lets ‘save the planet’.
We soon found the plate and glasses were not cleaned to a high standard. I saw tourists searching for clean warm plates using palms, sometimes the back of the hand, we had lipstick on glass on one occasion and orange bits stuck to the sides on another.
Staff not trained in basic hygiene. I witnessed a shortage of cups and tea spoons, waiter came and sorted this carrying cups and then produced spoons from his trouser pocket. Same waiter wiping tables with a blue cloth then putting same into his pocket. Another Waiter wiping tables with a white cloth then polishing cutlery with same cloth. It now becomes apparent why there is a need for a good supply of toilet roll, which appeared to be in short supply.
Food – good selection no complaints other than the ‘Italian section’ the positive is there is a small micro wave to warm your meal if it’s cool, which it was. The bolognaise sauce had little meat. The cannelloni was stuffed with what I can best describe as cheap sausage roll meat, bland and tasteless. The staff were miserable and appeared either 1. Not to like their job or 2. Not to like tourists or 3.Over worked and underpaid, we couldn’t make our mind up which.
Toilet facilities around the hotel were clean with exception of the ‘cafeteria’ bar which were a disgrace, lack of attention here by someone.
Entertainment at night was embarrassing, the ‘Animation Staff’ could speak English but once on a mike you just could not understand what was being said, the strong Spanish accent made everything inaudible.
During our stay there was a wedding and on another day a corporate event, we the tourist were most definitely side lined during this, we the tourist were pushed into the extremities of the hotel and felt ‘you were in the way’.
This is the longest and most negative review I have ever given; I feel the blame lies with the management of the hotel who are just so out of touch with the ‘coal face’. A lack of leadership and lack of connectivity with tourists is endemic throughout the entire staff with the odd exception; an example of bar staff that did connect and made effort was Alejandro who should be promoted to at least a ‘Team Leader’.
There are mixed reviews on this hotel every one of us sees life through a different lens. We cannot recommend this hotel at all, give it a try but pack a few toilet rolls.
- Official Description (provided by the hotel):
- Melia Hotels International present Melia Benidorm. Located in the Rincón de Loix and at 900 meters from Levante Beach, is the perfect choice for business and leisure travelers, thanks to the extensive and comfortable facilities and its superior quality services. The rooms (526) with views to the spectacular lagoon pool with waterfalls and the magnificent gardens of the hotel with tropical vegetation. Decorated with stylish design in Mediterranean colors, equipped with 2 single beds (twin), LCD 32 'TV', hot / cold, functional workspace with Internet access (Wi-Fi) and socket for laptop, AACC, sofa bed, safe, minibar (*), bathroom and terrace (chairs / table). Enjoy the indoor heated pool, full gym, sauna and two whirlpools, and a full and varied program of day and evening activities. Playground, spacious dining areas. 10 meeting rooms and banquet facilities (*), parking exclusively for our customers (*), taxi and bus stop in front of the Hotel, amongst other sensational services. (*) With charge. ... more less
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- Also Known As:
- Melia Benidorm Hotel Benidorm
- Sol Melia Benidorm
- Melia Hotel Benidorm
- Benidorm Sol Melia
- Hotel Melia Benidorm