We arrived to find that only one of the two rooms we had booked was available. They blamed it on hostelworld; but my partner rang three days before the holiday to confirm they had our booking; to which they said yes and went into detail about which rooms we had booked.
Our friends were put up in the nearby Casa Don Juan, which was a palace compared to this budget hotel. They were the lucky ones.
We on the otherhand were told at midday our room wouldnt be ready till 2pm, when we went to check in later we were told that the family who were in our room were supposed to move rooms, but hadnt yet. In frustration we said we werent stopping there, so we were offered a basic room at a reduced rate. In desperation we agreed- this was a mistake, we should have walked out.The bedroom picture is misleading, as we saw in a few 'standard rooms with balcony', they were nothing like this. Our bedroom, room 205, had damp and mold on the wall, no television, a noisy ceiling fan, faulty shower door, loose flooring and tiling. Mold and mildrew in the shower and the bathroom. Also the room is unbearably hot as no aircon.
Not once did the manager Tony come up and apologise to us, the error was left to the roof terrace barman to sort out. All in all a really disappointing experience, from staying in this hotel, to being split up from our friends who we were on holiday together. The only positives were our friends hotel was paid for by the babylon hotel, and we were all given a free complimentary pint of larger on the roof terrace, and a reduction of 35 euros. Great central location in the old town.