I booked a party of 5 for Christmas lunch and paid a deposit. It was necessary on request to repeat the booking detail two weeks prior as they lost the booking detail.
The starters and main meal was good however, we are still waiting for coffee and mince pies. There was clearly insufficient staff and presumably coffee making facilities. Not only where the aforementioned items not coming there was no staff interaction to even discuss the situation.
I have been going to Michael's for a number of years but the service has deteriorated.