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“Relax, It's a Servigroup”
5 of 5 bubbles Review of Servigroup Calypso

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Servigroup Calypso
Ranked #13 of 191 Hotels in Benidorm
Certificate of Excellence
Cardiff
Level Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
“Relax, It's a Servigroup”
5 of 5 bubbles Reviewed April 7, 2013

Having spent a previous holiday here a few years ago, my memory was one of a good hotel, would this still be the case.
Having just returned, I can confirm this is a great hotel. From the moment we checked in at reception the impression the staff give you, is that nothing is too much trouble and as the week wore on we realised this was true of all the staff in the resturant, the bar and the maids.
We were allocated a room in the annexe (213) on the second floor, which was great for us as we didn't have to bother waiting for lifts. The downside I am told (can't confirm as we have only stayed in the annexe) is that the rooms are slightly smaller than in the main building. Whether it's true or not, my wife and I found it more than adequate. The room was spotless on arrival and benefitted from a powerful shower with plenty of hot water, a decent sized balcony overlooking the pool, comfortable beds and also a fridge. The maids cleaned the room every day and changed all the bedding twice during the week.
The hotel itself is of a very good standard for its star rating with a large pool area with ample sunbeds, a big bar area with the added attraction at the moment of 2 for 1 drinks offer on selected drinks and beefed up security from our last visit, with a key card now required to access the annexe, the public toilets and the pool area.
The restaurant is of a good size and the food has a good selection which is varied and well cooked, it also benefits from showcooking, so dont forget to check this out before loading your plate up. I must also mention the staff in the restaurant who work tirelessly, doing their jobs without fuss, but always with a smile it seemed.
This hotel seems to be geared towards the more mature holidaymaker ( I say this as a person who is past the first flush of youth) as the entertainment every evening revolved around ballroom dancing. If this entertainment is not for you don't worry as the hotel is within easy walking distance of Benidorms many bars and clubs.
Our last visit to Benidorm was a stay at the Pueblo hotel, another Servigroup offering and a lot of the things I have highlighted here are applicable to the Pueblo, which leads me to beleive with a Servigroup hotel all you have to do is bring your clothes and your money and they will sort the rest for you.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank FreeoCardiff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (503)
Date | Rating
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English first
Ayrshire, Scotland
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed April 6, 2013

We only arrived back yesterday and I cannot praise the Calypso highly enough. All the staff from the dinning room to the front of house were exellent. My mother has walking difficulties and we asked at reception about a scooter for her, they arranged it immediately and it was delivered within hours. The Bar staff are curteous and attentive and the two for one is a great idea we spent many a happy hour in the lounge. I must admit we did enjoy the dancing as there were some fabulous dancers over the Easter week. Lovely, cosy, spotless rooms and the food is very good. Next time I will book a front facing room to get the sun. We were out a lot during the day and it is no hardship to sit in the hotels terrace in the afternoon. Customer service at the Calypso is what makes this Hotel a winner.

Room Tip: Front of Hotel for the sun.
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  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Lynnie700
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle upon Tyne, United Kingdom
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed April 6, 2013

Well situated , accomodation basic but really clean and well maintained. Good facilities (BEEN NICE TO HAVE TEAMAKING FACILITIES IN ROOM) Food was exceptional, good choice, even for us veggies, plenty of side dishes and desserts, good table service.

Bar had 2 for one offer on drinks all day/night - staff friendly and courteous.

Nice pool/jacuzzi, plenty of sunbeds.

Would recommend and will be visiting again - hopefully not to long too wait.

Room Tip: We only got offered a twin but would have preferred a double and maybe facing pool or annexe.
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank 421Shaz23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed April 5, 2013

This is the third time in six months that we have stayed at this hotel. It is in an ideal position for the night life and close to Levante Beach and the old town.
The hotel is spotless, the staff are extremely helpful and efficient. On this trip we took advantage of the free tickets to Benidorm Palace and had a wonderful time - it is well worth a visit.
One tip for anyone thinking of going to this hotel - book directly with them via The Servigroup web site - you only actually pay on arrival meaning the money stays in your bank account rather than the tour operators.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jean B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed April 1, 2013

Had a great relaxing week staff very freindly, helpful and ready to give any assistance. We have been to this hotel a few times and always had great service, I would recommend the Calypso to anyone looking for a good value and great service Holiday.

Room Tip: Ask for an annex room or high floor if you want an early night
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Xray2711
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed March 31, 2013

As a regular guest I was not disapointed. Hotel team lways approachable and helpful.Warm and friendly. aiming to make your holiday as stress free as possible. Excellent customer service.

Clean bed linnen and towels daily. Rooms cleaned daily. Good food , airy, bright and pleasent restaurant.

Room Tip: No fitness centre or room service
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  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Margaret W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bradford, United Kingdom
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 bubbles Reviewed March 30, 2013

Our stay at the Calypso was average, my gripe was that the bedding was suppose to be changed every 3 days,Not ours during our 2 week stay it was only change twice.The beds were hard, the guy on reception at night was horrible.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Christine P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hoteles_Servigroup, Customer Service at Servigroup Calypso, responded to this review, April 9, 2013
Dear guest,

We would like to thank you for your comments as knowing you opinions and needs is the best way to improve the service that you are offered.
Please, accept our apologies if the room cleaning standards were not satisfactory. The housekeeper verifies all rooms very carefully, therefore, we have passed your comment to the housekeeper in order to detect any possible error.
We have passed your comment regarding the receptionist to the manager to take measures and prevent it from occuring in the future.
We hope these incidents do not deter you from staying with us again.

Kind regards,
Customer Service.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Servigroup Calypso

Property: Servigroup Calypso
Address: Avenida Derramador 4, 03503 Benidorm, Spain
Location: Spain > Valencian Country > Province of Alicante > Costa Blanca > Benidorm
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#11 Family Hotel in Benidorm
#13 Romantic Hotel in Benidorm
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Servigroup Calypso 3.5*
Number of rooms: 200
Official Description (provided by the hotel):
The hotel Servigroup Calypso is located 300 m. From Levante Beach in Benidorm.Facilities and services:Modern building with an elegant and attractive entrance.Large sun terrace with swimming pool for adults and children, sunbeds and parasols. Bar-terrace and garden area. Spacious and comfortable bar-lounge in the main building and lounge-bar "Gaudi" in the swimming pool area. Games room.Entertainment programme and disco music at night. Children's playground.Free wifi connection throughout the hotel, including outoor areas.Internet area at reception area (supplement).Hotel-owned covered parking spaces (supplement): 105Rooms296 rooms with every comfort: air conditioning and heating by fan coil system, bathroom, balcony, direct dial telephone, LCD TV, mini fridge, safe (supplement) and intelligent locking system.The flat screen TVs provide a new digital system with 60 national and international channels and 15 music channels.Restaurant:Restaurant with buffet service and show cooking. A selected and varied assortment of dishes including themed dishes, vegetarian choices and delicious desserts. Special celiac menu available on request. ... more   less 
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Also Known As:
Servigroup Calypso Hotel Benidorm
Servigroup Calypso Benidorm

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