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“4 out of 5........ But only just.”

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Villa Del Mar Hotel
Ranked #5 of 192 Hotels in Benidorm
Certificate of Excellence
Reviewed April 28, 2014

We stayed here for Easter weekend and paid quite a lot because of the time of year. We opted for all-inclusive as it wasn't that much more. First off, the main positive aspects are the very helpful and friendly staff, particularly if you put a tip in the jars on the bar, but even without that they are extremely friendly. The rooms, certainly for Benidorm, are pleasantly modern, of a reasonable size, large comfy beds and a sofa but no balconies (none of the rooms have balconies). Rooms were good. We were on the back as the hotel was busy but it still had a pleasant enough view. Rooms on the front would ave fabulous views. The roof top sunbathing terrace was fabulous, particularly at this time of year but I would guess it gets VERY hot in the summer. The location of the hotel is great although parking is difficult (and expensive at the hotel). The spa is pleasant but not worth €13 for an hour. All inclusive get a free session.

The negatives: The pool is pretty small for the size of the hotel, you couldn't really exercise in it and it is in a strange location at the rear of the hotel along a corridor up more stairs etc etc However it is covered in the winter so you could swim all round. The main negative is the quality of the food and wine. The wine was only just drinkable - ridiculous when you can get a fantastic bottle of wine for around €2.50 in a supermarket - and the food lacked creativity, quality and presentation. Breakfast was dreadful in our opinion. The restaurant isn't really big enough for the hotel so you get mad peaks where you can't get a table (unless you are just a couple).

We would stay here again but would probably go for room only. There are fantastic restaurants in the Old Town and they're as cheap as chips. Avoid the all inclusive option.

Room Tip: Try and get a room on the front.
  • Stayed: April 2014, traveled as a couple
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Thank Hillpudlian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Director V, Director General at Villa Del Mar Hotel, responded to this reviewResponded April 29, 2014

Dear Hillpadlian,

Thank you very much for your review of our hotel. I'd like to use your opinion as an example of what the main goal of our establishment is, None other than your complete enjoyment and fulfillment of your expectations.

Your kind words about our staff make us really proud and will be directly passed to all of them to congratulate their hard work on making people's holidays the best.

We have intensive audit programmes that help us know the opinion of our customers,
and we will continue to work hard to make your holidays special.

We look forward to welcome you back in a close future.

King regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed April 26, 2014

Second time at this beautiful hotel,went about 6 years ago ,and had a lovely time.booked last year to go again and what a difference,The hotel has had a complete make over I believe some 5 years ago.its stunning ,spotlessly clean lovely food..and most important the most friendly,effectient.carrying,and helpful staff we have ever met,We like to cruise as well as have land holidays.and have never ever met such lovely helpful staff.every single member of this lovely hotel were a pleasure to have look after you on holiday.Would we go again most certainly.
The dining room does get a little noisy at certain times we found it quieter,as soon as it opened.The entertainment is the usual Spanish ,watchable.with a children spot each evening.The drinks are all branded.with good measures
.The chill out terrace on the 9 the floor is absolutely beautiful.We found the swimming pool to be a bit of a dissapointment not very big ,covered and not a lot of space around it for sun bathing.but with the sea straight across the road we didn't find it a problem trying to cool off.
The rooms in this hotel are absolutely beautiful we had a room at the back as all the front bedrooms were booked up we were on floor 7.it was very quite no problems sleeping
If you are seniors we believe any bus journies are only 1 euro 50 cents each time you use theming

Room Tip: Ask for a high floor
  • Stayed: April 2014, traveled as a couple
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1  Thank molenny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Director V, Director General at Villa Del Mar Hotel, responded to this reviewResponded April 28, 2014

Dear Molenny,

Thank you very much for your review of our hotel. I'd like to use your opinion as an example of what the main goal of our establishment is, None other than your complete enjoyment and fulfillment of your expectations.

Your kind words about our staff make us really proud and will be directly passed to all of them to congratulate their hard work on making people's holidays the best.

We have intensive audit programmes that help us know the opinion of our customers,
and we will continue to work hard to make your holidays special.

We look forward to welcome you back in a close future.

King regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 26, 2014 via mobile

Just returned home from week stay. Hotel very clean, we had a sea veiw room, dining room was as someone said like a canteen. Aida waitress was lovely always had smile on face to greet us..plenty to choose food wise. Deserts could do with bit more variety. Bit too quiet for our liking and 20 min walk plus to get too nightlife.we went ai but they didnt do southern comfort so stopped on baileys. We alsogot free spa hour but we only saw the lady on the last day so that never happened. Chill out deck ok but listening to same music all day got bit to much. Plus it would have been nice to sit in chill out deck after dinner but closed at 8 so we had to sit on the front. Think a bit of music would liven up the terrace and few heaters would have been better to people watch at night or after you had had your dinner. It was a break tho.

Stayed: April 2014, traveled as a couple
2  Thank diane1958uk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Director V, Director General at Villa Del Mar Hotel, responded to this reviewResponded April 28, 2014

Dear Diane1958uk,

Thank you very much for your kind words, we appreciate all positive comments and are pleased to know your stay was an enjoyable one.

The main goal of the Magic Costablanca chain is our customer, your satisfaction, fulfilment of expectations and enjoyment. and reviews like yours help us understand we are acomplishing our objectives.

We have intensive audit programmes that help us know the opinion of our customers,
and we will continue to work hard to make your holidays a special one.

Kind regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 25, 2014

Travelled 5th - 15th April 2014 family of 2 Adults, 15yr old and 12 yr old.

We visited Benidorm 10 yrs ago and stayed in the Terralta apartments in the old town and had a lovely time. We wanted to return and we saw this hotel right on the beach which had been refurbished and the reviews looked good so thought we would give it a try. So glad we did.

Met at reception by Maria offering a glass of champagne or sangria. Our room was not ready but we were given our AI card so we could get a meal or a drink. We had a look around the hotel and found the pool to be far less than we expected and we were initially disappointed. However upon allocation of our room which we found to be well equipped and spotlessly clean our mood improved.

Attended for evening meal and first impressions of restaurant was that it was too small for the hotel, again we found this not to be an issue and the fact the restaurant was not overly big was a bonus. The staff work tirelessly to ensure the tables are cleared and re-set as soon as one comes free. In all the time we were there we only had to wait for a table a few times for a few minutes. The food was plentiful, varied and very tasty. The trays were always re-stocked and kept at the correct temperature. Tapas was available all day and well into evening. Homemade biscuits were on the bar for you to have with tea/coffee. Snack bar was available between 8am and midnight apart from 2 half hour periods when the restaurant was being prepared for main sittings.

Bar staff were brilliant also. They served you straight away with typical Spanish measures and as this was classed by the hotel as an ultra AI, all the spirits were named international brands and the draught beers likewise. If you wanted a bottle of water for the beach or a bottle of wine for your room then you only had to ask at the bar and they provided them.

Rooms were pleasantly furnished with icy cold air conditioning, fridge, kettle, flat screen TV, hairdryer and a large bathroom. There was very little noise and what little bit there was stopped around midnight. The hotel do not allow large same sex groups to deter hen and stag do's. If large groups do book they are relocated to their sister hotels in the new town. The maid service was second to none with a visit everyday. Clean towels daily and bedding every few days. Shower gel and shampoo sachets provided and replenished. Safe only cost 3 euro per day with no deposit.

As mentioned pool little disappointing. Looked a lot bigger in the brochure and not many sunbeds surrounding it to use so we used the beach instead. Beach is approx. 15 yards from the front door. Beach and sea very clean, sunbeds/parasols in good condition and cost 4 euro's each per day. Beach absolutely packed between 10am & 1.30pm predominantly by the Spanish who take part in free beach aerobics and dancing in large numbers. This was very pleasant to listen to and watch. The community spirit and camaraderie was wonderful to witness. Come 1.30pm the beach emptied as they all disappeared for their siesta.

What little entertainment we saw in the hotel was very poor, but if you are in Benidorm and you need to stay in the hotel at night then you are missing so much. With miles of promenade to walk along, back streets and shops to explore and bars to visit there is something for everyone. 10 mins one way and you are in the New Town. 10mins the other way and you can experience the old town. We did not use the spa.

All in all we had a fantastic time and would highly recommend the hotel if you do not mind using the beach instead of the hotel pool. So much so we are off to the travel agents at the weekend to try to re-book for next Easter.

  • Stayed: April 2014, traveled with family
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Thank marknikevans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Director V, Director General at Villa Del Mar Hotel, responded to this reviewResponded April 28, 2014

Dear Marknikevans,

We always receive comments in a positive direction, and try to monitor these comments to manage improvementes in our services to match all of our guests expectations. Sometimes we make mistakes but in order to improve we need to be reminded of them.

In Magic Costablanca and Hotel Villa del Mar we work hard to be better day by day and to always accomplish your satisfaction and enjoyment, therefore we would like to recommend you to ask for our special amigos cards in reception on your next visit, and benefit from it's special advantatges.

We look forward to your next visit to be able to surprise you with a complete magnificent stay.

Kind regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 20, 2014

Small, pokey little place, two single beds pushed together which weren't at all comfy. Lovely views bathroom cleanish but difficult to see as black and brown.
Lots of choice in restaurant but nothing special in terms of taste and quality.
Outside area was dirty and gave no feeling of wanting to sit and relax.
Staff were very friendly and polite which offered some measure of making up for what didn't appear to be a 4 star hotel. Sorry but very disappointing.

  • Stayed: April 2014, traveled as a couple
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3  Thank lovetravellin48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Director V, Director General at Villa Del Mar Hotel, responded to this reviewResponded April 23, 2014

Dear Guest,

We thank from the heart for putting your confidence in us when choosing us for your holiday and we are pleased to read that although some aspects of the hotel did not reach your expectations many of them did.

We receive many positive comments about the food and service in the restaurant; we offer varied menus every day with products from leading brands, we understand that this is often down to personal taste.

We appreciate you taking the time to input this review, as we continue to strive towards providing a quality service for all our clients and value all the opinions received from our clients to help us achieve this goal.

We have intensive audit programmes that help us know the opinion of our customers, and we will continue to work hard to make your holidays a special one.

Looking forward to welcome you in a close future.

Best Regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 16, 2014

we recently stayed at this hotel to celebrate our son's 18th Birthday. We researched our holiday prior to booking as being my son's 18th he wanted to celebrate. We picked Benidorm for the great April weather it offered & that it was also a new destination for us. The hotel appealed to us due to the all inclusive option, close vicinity to the beach & that the rooms we opted for also included Jacuzzi's which we greatly enjoyed after a day out taking in the sites. The hotel staff from reception to the maintenance man were all very friendly & polite whenever you had need to talk to them or in just passing.
The restaurant offered a buffet style option which we were very happy with , you would have to be a fussy eater not to happy with what was available - the chefs served up a wide range of dishes and tried to include a mix of Spanish as well as English options.
I have read that some people have complained as to the standard of the swimming pool & entertainment on offer, however as I never used those facility's I can't comment.
The hotel also were excellent in that when we appproached them re a cake for my son's 18th they stright away advised that would not be a problem & they only needed to know when we needed it by - they also refused to take any payment from us.
All in I was very happy with my choice & if was to return to Benidorm I would certainly have no qualms as to booking with this hotel again.

Room Tip: Book a sea view , the view from the bedroom windows was fantastic & it was great to be able to r...
  • Stayed: April 2014, traveled with family
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2  Thank Mark B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Director V, Director General at Villa Del Mar Hotel, responded to this reviewResponded April 19, 2014

Dear MarkB:

Thank you very much for your kind words, we appreciate all positive comments and are pleased to know your stay was an enjoyable one.

The main goal of the Magic Costablanca chain is our customer, your satisfaction, fulfilment of expectations and enjoyment. and reviews like yours help us understand we are acomplishing our objectives.

We have intensive audit programmes that help us know the opinion of our customers,
and we will continue to work hard to make your holidays a special one.

Kind regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 14, 2014

have just returned from a 10 day holiday at the Villa Del Mar, I was very disappointed, the entertainment, was a insult to a adult, if I had wanted to see owls and snakes, and reptiles performing , I would have gone to a zoo, the pool, is the poorest I have ever seen, its cased in by glass, not inviting, the hotel is very clean, food average, this hotel is very much like a city hotel, with no atmosphere, will not be returning

  • Stayed: April 2014, traveled as a couple
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2  Thank Glynis S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Director V, Director General at Villa Del Mar Hotel, responded to this reviewResponded April 16, 2014

Dear Glynis S:

At the Villa del Mar **** we take the opinions of our clients and amigos seriously, they are our main source of information for the continual improvement of our programme.
In Magic Costablanca and Hotel Villa del Mar we work hard to be better day by day and to always accomplish your satisfaction and enjoyment, therefore we would like to recommend you to ask for our special amigos cards in reception on your next visit, and benefit from it's special advantatges.We look forward to your next visit to be able to surprise you with a complete magnificent stay.

Kind regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Villa Del Mar Hotel

Address: Avenida de la Armada Espanola 1, 03500 Benidorm, Spain
Location: Spain > Valencian Country > Province of Alicante > Costa Blanca > Benidorm
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 192 Hotels in Benidorm
Price Range: $114 - $360 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Villa Del Mar Hotel 4*
Number of rooms: 108
Official Description (provided by the hotel):
Hotel Villa del Mar, totally refurbished this winter, in first line of the Poniente beach... ... more   less 
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