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Reviews (3,150)
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All reviewssea viewjacuzzi roomrooftop barbranded drinksold townglass of sangriaon arrivalopposite the beachfantastic hotelspa areapremium brandsentertainment roombar staffother hotelssea frontsun terracetapas
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1,240 - 1,245 of 3,150 reviews
Reviewed April 13, 2014

Had a really great time at this hotel. The staff were very helpful. Food was great with a lot of choice. Room clean and public areas clean. Children liked the entertainment. Pool was clean and the childrens play area was clean.
It would have been better if the bar by the pool had been open. But we were aware that it would be closed because we visited early April and it's out of season. It didn't cause many problems we just had to go down a couple of flights to the bar by the restaurant. There was no toilet by the pool which was more of a problem as we had children going up and down the stairs to get to the toilet.
Hotel was right on the beach and we were able to take snacks across. Close to the main town, easy walking distance. One member of staff very kindly walked us to a market in Benidorm which we enjoyed.
Overall we had a really enjoyable holiday and all want to go again.

  • Stayed: April 2014, traveled with family
    • Value
    • Location
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Thank HarryHornet1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Director V, Director General at Villa Del Mar Hotel, responded to this reviewResponded April 14, 2014

Dear HarryHornet1

Thank you very much for your kind words of our staff. They work very hard every day and focus their efforts in fulfilling all of our customers expectations. We are proud to read this opinion to know that all their hard work is achieving our main goal wich is your satisfaction and enjoyment.
I can assure you that all of them, me included, look forward to welcome you and your party, back in a near future.


Kind regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 10, 2014

We stayed for 3 nights in february this year. Very clean spacious room. We booked a sea front.
hotel is at the less noisy end but 10 mins walk if you want the action. Food very good, buffet style with good choices. Staff very attentetive. Nightly entertainment in the downstairs area.Only slight problem, no balconies, and as smokers we had to go outside, but after saying that we would stay again

  • Stayed: February 2014, traveled as a couple
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1  Thank 159Yvonne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Director V, Director General at Villa Del Mar Hotel, responded to this reviewResponded April 11, 2014

Dear 159Yvonn,

We always receive comments in a positive direction, and try to monitor these comments to manage improvementes in our services to match all of our guests expectations. Sometimes we make mistakes but in order to improve we need to be reminded of them.

In Magic Costablanca and Hotel Villa del Mar we work hard to be better day by day and to always accomplish your satisfaction and enjoyment, therefore we would like to recommend you to ask for our special amigos cards in reception on your next visit, and benefit from it's special advantatges.

We look forward to your next visit to be able to surprise you with a complete magnificent stay.

Kind regards

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Reviewed April 9, 2014

Just returned from 5 night stay at this hotel. Can't fault it. Staff brilliant, room fab overlooking the beach. Food was lovely and varied. Stayed in room 604. Fabulous chill out zone on the roof of the hotel. You are just far enough away from the main drinking areas but if you want that you can be there in lovely 10 min walk along the busy promenade.

Room Tip: Rooms facing the beach are the best we stayed in 604
  • Stayed: April 2014, traveled as a couple
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1  Thank 390angelac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Director V, Director General at Villa Del Mar Hotel, responded to this reviewResponded April 11, 2014

Dear AngelaC

Thank you very much for your kind words of our staff. They work very hard every day and focus their efforts in fulfilling all of our customers expectations. We are proud to read this opinion to know that all their hard work is achieving our main goal wich is your satisfaction and enjoyment.
I can assure you that all of them, me included, look forward to welcome you and your party, back in a near future.


Kind regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 9, 2014

Arrived back Monday after spending a week here.
Excellent location only 10 minutes into "crazy area" if you want to party, but thankfully the hotel is in a peaceful area just outside.
Had room 306 on seafront - excellent and we did not experience any smell of smoke ( i would have been the first to give off)
Room spacious, well furnished and with everything we needed in supplies.
Spotlessly clean.
The hotel throughout is very clean and modern.
Food was delicious, with so much choice.
Drinks plentiful and well known brands.
The beach is on a level, right outside the hotel.
Wheelchair access to all facilities and all floors. And the promenade is all one level so great access for wheelchairs.
Staff were very pleasant and helpfull the whole time and Maria was superb always smiley.
Entertainement mixed, two karioki nights, bird show and a reptile show. Two evenings with a singer Cherry Louise who was excellent to listen to and a great personality.
Sadly we didnt use the spa :-(
My friend and I met lots of lovely friendly people and had a great time, would certainly go back

Room Tip: We had room 306 on seafront, room was beautiful with a great view. We did not experience any smoke or excess noise from street
  • Stayed: April 2014, traveled with friends
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1  Thank chausey1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Director V, Director General at Villa Del Mar Hotel, responded to this reviewResponded April 11, 2014

Dear Chausey1

Thank you very much for your kind words. We appreciate all positive comments and are pleased to know your stay was an enjoyable one.

The main goal of the Magic Costablanca chain is our customer, your satisfaction, fulfilment of expectations and enjoyment. and reviews like yours help us understand we are accomplishing our objectives.

Looking forward to welcome you in a close future.

Kind regards

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Reviewed April 9, 2014

This hotel thoroughly deserves all the fantastic reviews it all ready has.
This was my first visit to benidorm. Within 5 minutes of arriving at the airport,if I could of gone home I would of. Never have I met so many ill mannered people, push and shoving without so much as an excuse me, please or thank you. Needless to say by the time we arrived at the hotel I was a little stressed and not looking forward to 10 days with the above mentioned travellers I had encounter at the airport. A rather grumpy coach driver dropped us off around the corner of the hotel.

Things could only get better

And better they did.

We where greater in reception by a friendly smile and a glass of cava. Our room wasn't ready, but we where helped with our baggage and directed to the dinning room where we could get a snack and a cool drink. Less than an hour later and we could go to our room.

Room was large,comfortable and immaculately clean.

Comfortable bed.

The room also had a fridge which was a bonus to keep drinks cold.

Drinks as mentioned in many other reviews are all branded and bar staff always great you with a friendly smile.

The chill out lounge up on the roof is lovely for a cocktail on an evening as the sun is going down.

I'd advise every one to make full use of the spa if the weather is not its best.

Hot food was always hot and chilled food always well chilled. May seem obvious but sadly many all inclusive fail to manage this basic.

The hotel over all had a lovely chilled out feel and staff greeted you like a friend.
Location for my partner and myself was perfect. Right on the beach. A short stroll from the many shops and places to eat in the old town, but far enough not to be disturbed by the drunken louts( and the badly mannered I'd encountered at the airport)

We didn't travel with children, but for those traveling with children, it worth mentioning toward the end of the holiday the Easter break was about to start, so more families with children had started to boom in. The hotel made extra effort at meal times to cater for their younger guests. Serving child friendly food.

We will definitely return to this hotel.

Stayed: March 2014, traveled as a couple
Thank ca5_la55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Director V, Director General at Villa Del Mar Hotel, responded to this reviewResponded April 11, 2014

Dear Ca5_la55

Thank you very much for your review of our hotel. I'd like to use your opinion as an example of what the main goal of our establishment is, None other than your complete enjoyment and fulfillment of your expectations.

Your kind words about our staff make us really proud and will be directly passed to all of them to congratulate their hard work on making people's holidays the best.

We have intensive audit programmes that help us know the opinion of our customers,
and we will continue to work hard to make your holidays special.

We look forward to welcome you back in a close future.

King regards

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