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Villa Del Mar Hotel
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Reviews (3,106)
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All reviewssea viewjacuzzi roomrooftop barbranded drinksglass of sangriaold townon arrivalopposite the beachfantastic hotelspa areapremium brandsentertainment roombar staffother hotelssea fronttapassun terrace
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Reviewed October 14, 2013

My husband and I stayed at this hotel recently for 2 weeks,just coming home on Saturday 12/10/13.The Villa Del Mar is a fantastic hotel with great staff who make your holiday special.The food is excellent and you will allways find something to eat from the big choice they have.All the staff are great and friendly but a special mention to Rosa,Alexi and Patricia who just made our stay even more enjoyable.Patricia,s special Sangrias are great.Rooms are cleaned to a high standard every day by very pleasant and hard working staff aswell. We went to see Cherly Louise in the entertainment lounge a couple of times and she was very good with a great voice.We celebrated our 25th wedding anniversary during our holiday and the staff made it really special for us and we thank them for that.We also met a lot of nice people who really enjoyed their stay when we spoke to them during our holiday.Finally if you are going to Villa Del Mar in the future you will love it. We cant wait to go back in the near future as we really loved our holiday at this hotel.

Room Tip: sea view rooms are worth the extra you pay for them.
  • Stayed: September 2013, traveled as a couple
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2  Thank kim m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fccobo, Director General at Villa Del Mar Hotel, responded to this reviewResponded October 15, 2013

Dear Kim M
thank you very much for your review of our hotel. I'd like to use your opinion as an example of what the main goal of our establishment is, your complete enjoyment and fulfillment of your expectations.
Your kind words about our staff make us really proud and will be directly passed to all of them to congratulate their hard work on making people's holidays the best.
We look forward to welcome you back in a close future.

Kind regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 9, 2013 via mobile

Just returned from our second stay.requested a seaview room on 2nd floor and thats what we got.Andreas and ladies on reception excellant.maintainence man dealt with our faulty fridge in 10 mins and replaced it with a brand new one. All bar staff were so friendly and worked very hard. Give these guys a payrise.Problems arose in restaurant.Lots of Spanish pensioners in the hotel for their free holiday courtesy of the Spanish government. I agree with previous comments.They were loud shouting and rude.Pushing in and not waiting in the queue.Staff saw to them first.The menu had lots of veal and pork.Rabbit stew was on also.On Sunday it was beefburger and chicken nuggets.I and others did struggle with the menu.Best meal of the day was breakfast,which catered for all nationalitys.We cant comment on the entertainment as we went out most nights.The hotel did seem to attract the older customer,lots of Spanish pensioners,french and then english.We did find the hotel more crowded this year.Waiting for a table at meal times was not unusual.The location of the hotel is what sells it.

  • Stayed: October 2013
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5  Thank denisewakefield2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fccobo, Director General at Villa Del Mar Hotel, responded to this reviewResponded October 10, 2013

Dear Denisewakefield2,
Thank you very much for your kind words about our staff. They work very hard every day and focus their efforts in fulfilling all of our customers expectations. We are proud to read this opinion to know that all their hard work is achieving our main goal wich is your satisfaction and enjoyment.
We always receive comments in a positive direction and try to monitor them to manage improvements in our services to match all of our guest’s expectations. We sometimes make mistakes but in order to improve we use intensive audit programs too, that help us know the opinion of our customers.
Kind regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 9, 2013

My wife and I have returned this week from a wonderful 7 day trip. We go to Benidorm several times a year but this was our first time at this hotel but not our last. Future trips will be longer!
From our upgrade on arrival to a jacuzzi room I could not find fault with the hotel.
Food excellent and way above canteen quality. Drinks first class, all facilities spotless and staff friendly, profesional and could never do to much to help you if required. Good mix of nationalities also makes for a laid back feel.
The location on the beach makes for a relaxed time with lots to do and see within a short walk.
Cant wait to return.

  • Stayed: October 2013, traveled as a couple
    • Value
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    • Sleep Quality
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Thank gorgieboyEdinburgh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fccobo, Director General at Villa Del Mar Hotel, responded to this reviewResponded October 10, 2013

Dear GeorgieboyEdimburgh
thank you very much for your review of our hotel. I'd like to use your opinion as an example of what the main goal of our establishment is, your complete enjoyment and fulfillment of your expectations.
Your kind words about our staff make us really proud and will be directly passed to all of them to congratulate their hard work on making people's holidays the best.
We look forward to welcome you back in a close future.

Kind regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 9, 2013 via mobile

My wife and I arrived midnighbut on the 28th of september after a three hour delay . The check in was very quick but because of the lateness they could not give us a safe key .
The rooms are modern and clean and the beds are very comfy and a good size bathroom with a good shower once I figured out how to work it .
The food for the first few days was very good but standards slipped and I found little choice . There was a good salad choice but only twice were cold meats served with it . As always in Spain the chefs cannot serve crispy bacon and I think it should be rectified
The bar staff and choice of branded drinks were excellent nothing more to add
Entertainment was only available at night and was not to our tastes . A four star hotel should have daytime entertainment and a higher class of acts at night .
The roof top terrace was excellent but was only open for drink during the day on the last two days of our holiday . It would have been great too have been open for the duration of our stay as it became a great social hub .
The old town of Benidorm is clean full of shops restaurants and bars and I fully recommend Gins and Tonics bar which has over 200 gins
Only went to the new town once and saw a very good Elvis impersonator at the Rock and Roll bar
All in all we had a great time and met loads of great people . I have given the hotel 4 stars but it should really be 3 and a half .
Would I go back honestly I don't know

  • Stayed: September 2013
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1  Thank glaing1963
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fccobo, Director General at Villa Del Mar Hotel, responded to this reviewResponded October 10, 2013

Dear Glaing 1963
thank you very much for your review of our hotel. The main goal of the Magic Costablanca chain is our customer, your satisfaction, fulfilment of expectations and enjoyment.
We have intensive audit programmes too, that help us know the opinion of our customers,
and we will continue to work hard to make your holidays special.

We look forward to welcome you back again.

Kind regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 8, 2013 via mobile

Hotel was lovely staff very friendly and helpfull too as I we went as a family with our 19mnth old boy. All the female staff loved my lil boy. Only downside to the hotel is the food, after 4 days it was very basic and repetitive and wasn't 4 star food. Not alot of different deserts or mains to choose from eg chicken nuggets and burgers which I think is kids food. Prob would go again if the food improved.

Stayed: October 2013, traveled with friends
5  Thank Matt T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fccobo, Director General at Villa Del Mar Hotel, responded to this reviewResponded October 10, 2013

Dear Matt T
thank you very much for your review of our hotel and the time spent in write it.Thank you for your kind words of our staff. They work very hard every day and focus their efforts in fulfilling all of our customers expectations.
We always receive comments in a positive direction and try to monitor them to manage improvements in our services to match all of our guest’s expectations. We sometimes make mistakes but in order to improve we need to be reminded of them.
We have intensive audit programs that help us know the opinion of our customers,
and we will continue to work hard to make your holiday a special one.
Kind regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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