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All reviews sea view jacuzzi room rooftop bar old town branded drinks fantastic hotel spa area bottle of cava premium brands entertainment room bar staff poniente beach sea front all inclusive package sun terrace lots of choice small pool
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Reviewed July 1, 2013

We stayed here last week and were greater by the most welcoming staff I have ever come across. This was our first holiday as a family abroad and we picked a good hotel. Our room was very clean and had everything a family needed for a great stay. The food was good with Lots of choice, but my wife is a vegan and the chef had difficulty understanding this requirement. The hotel is in a great location, just a short walk to the old town and if you really want a big night out, it's only a 40 min walk to the new town. We went all inclusive and I recommend you do this as the alcohol and soft drinks in Spain are expensive, especially with children who want a soft drink every 10 min. The beach is very clean and very accessible from the hotel.
All in all this was a good holiday. The only reason I have not given 5 stars is that the pool is small and my wife was not catered for. I think the hotel should also enforce its policy on people holding beds, number of times I saw towels holding beds for over 2 hours and the policy was that you could on,y do it for 30 min.

Date of stay: June 2013
Trip type: Traveled with family
1  Thank Richard C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
fccobo, Director General at Villa del Mar Hotel, responded to this reviewResponded July 10, 2013

Dear Richard C
We always receive comments in a positive direction, and try to monitor these comments to manage improvementes in our services to match all of our guests expectations. Sometimes we make mistakes but in order to improve we need to be reminded of them.

In Magic Costablanca and Hotel Villa del Mar we work hard to be better day by day and to always accomplish your satisfaction and enjoyment, therefore we would like to recommend you to ask for our special amigos cards in reception on your next visit, and benefit from it's special advantatges.

We look forward to your next visit to be able to surprise you with a complete magnificent stay.

Kind regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 30, 2013

Travelled 12th june 2013,
After a very stressful time getting to hotel after flights cancelled, veronica and her team we'r there to great us with a smile, nothing was too much trouble for them, we had 3 rooms booked and had 1 room upgraded to a spa room without our knowledge wow!!! The rooms wer just as the photos fantastic and a bottle of bubbly and and chocolates, nice gesture, the alinclusive was very good, never had such large measures and there was proper coffee!!! Food excellent and plenty of choice, always replenishing it so always fresh, excellent location right on beach 10 mins walk to old town, always get a sunbed, 4 euros a bed or umbrella, same price as 2yrs ago when we were in benidorm,
Well done villa del mar to all your staff, very well run hotel

Room tip: Ask for seafront, rear view not so good, all thou rooms are just as nice,
Date of stay: June 2013
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank sallyjoyce
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
fccobo, Director General at Villa del Mar Hotel, responded to this reviewResponded July 2, 2013

Dear Sallyjoyce
Thank you very much for your kind words of our staff. They work very hard every day and focus their efforts in fulfilling all of our customers expectations. We are proud to read this opinion to know that all their hard work is achieving our main goal wich is your satisfaction and enjoyment.
I can assure you that all of them, me included, look forward to welcome you and your party, back in a near future.


Kind regards

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Reviewed June 27, 2013

We stayed here from 17th - 26th June 2013. Before we arrived we were concerned about the reviews regarding others being moved to the sister hotel. When we arrived we were greeted with fizz and told that we all had sea view rooms (there was 9 of us) which we loved. The rooms were cleaned everyday along with clean towels daily. The hotel was immaculate and plenty of room. The pool is smaller than other hotels that we have been to however, as the hotel is quite small there was enough room for everyone. If there wasn't enough room at the pool there was always room on the rooftop (which was amazing!). The food was good and there was plenty of choice for everyone, even fussy eaters. The restaurant was quite busy a few nights however we always managed to find a seat. The staff throughout the hotel were great and attentive, reception staff were great and helped when our transfers were incorrect and with a dash to the hospital! We celebrated a 70th Birthday whilst we were there and the staff organised a cake which was brought out in the restaurant with some more fizz along with the entire restaurant singing! ! The location of the hotel is a massive advantage. It's literally bang on the beach and only a 5-10 min walk to the Old Town. I would definitely recommend this hotel.

Room tip: Sea view rooms are amazing.
Date of stay: June 2013
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Nicole W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
fccobo, Director General at Villa del Mar Hotel, responded to this reviewResponded July 2, 2013

Dear Nicole W
Thank you very much for your kind words, we appreciate all positive comments and are pleased to know your stay was an enjoyable one.

The main goal of the Magic Costablanca chain is our customer, your satisfaction, fulfilment of expectations and enjoyment. and reviews like yours help us understand we are acomplishing our objectives.

We have intensive audit programmes that help us know the opinion of our customers,
and we will continue to work hard to make your holidays a special one.

Kind regards

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Reviewed June 26, 2013

My wife booked this hotel 6months ago with three sisters and three friends through travel republic to celebrate a 50th birthday.this hotel was chosen as it is opposite the beach with generally good reviews leading up to the holiday we had noticed a few reviews of guests being turned away as overbooked and sent to the sister hotel called magic rock.Obviously we were slightly concerned but dismissed it and decided to go anyway you guessed it on arrival we were told they had no rooms for us and that we should have recieved an email a week before letting us no ( I check my emails every day certainly did not recieve one) .We were then sent to the cheaper hotel with no refund offered this obviously happens more often than they let on and the magic rock where you get sent is a dump so don't book this hotel as you may not get the chance to stay here.

Date of stay: June 2013
  • Trip type: Traveled with friends
    • Value
    • Service
11  Thank 847garyw
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
fccobo, Director General at Villa del Mar Hotel, responded to this reviewResponded July 21, 2013

Dear 847garyw
We always receive comments in a positive direction, and try to monitor these comments to manage improvementes in our services to match all of our guests expectations. Sometimes we make mistakes but in order to improve we need to be reminded of them.

In Magic Costablanca and Hotel Villa del Mar we work hard to be better day by day and to always accomplish your satisfaction and enjoyment, therefore we would like to recommend you to ask for our special amigos cards in reception on your next visit, and benefit from it's special advantatges.

We look forward to your next visit to be able to surprise you with a complete magnificent stay.

Kind regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 25, 2013 via mobile

Stayed 13th until 21st June third visit to the hotel and by far the best hotel in benidorm staff all very helpful Ali and the Girls in the resturant and the bar staff our the best, also thank you to the maid who cleaned our room every day and left it spotless and clean towels everyday we stayed in room 808 which was a dream thank you all.

Date of stay: June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Steve D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
fccobo, Director General at Villa del Mar Hotel, responded to this reviewResponded June 26, 2013

Dear Steve 14051955
We always receive comments in a positive direction, and try to monitor these comments to manage improvementes in our services to match all of our guests expectations. Sometimes we make mistakes but in order to improve we need to be reminded of them.

In Magic Costablanca and Hotel Villa del Mar we work hard to be better day by day and to always accomplish your satisfaction and enjoyment, therefore we would like to recommend you to ask for our special amigos cards in reception on your next visit, and benefit from it's special advantatges.

We look forward to your next visit to be able to surprise you with a complete magnificent stay.

Kind regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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