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“fantastic christmas break”

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Villa Del Mar Hotel
Ranked #5 of 192 Hotels in Benidorm
Certificate of Excellence
Reviewed December 30, 2012

where do i start! never wanted to go to benidorm before, we like quiet hols, but having booked at villa del mar thought we would make the best of it, how wrong could i be.
from walking into the hotel it was smiles and charm all the way down the line from the staff. We were offered an upgrade to the sister hotel but not knowing reviews we declined and it was not a mistake.
We had the jacuzzi room and it was amazing as well as the room being of a decent size and the only negative thing i can say about the room is that there were not enough coat hangers, especially for christmas when you tend to have more dressy clothes.
the restaurant was big enough to accomodate all the guests and there was a long time for eating eg evening meal from 7 till 11, being all inclusive food was available from 8am until 12 midnight for those who wanted it. Could have become a wino over xmas asked for glass of wine with meal and got a bottle every time!
The location was brill, not much if you turned right outside the hotel except a very good beach but 5 mins the other way and you were in the old town and then on the prom for Levante beach.
There is an amazing sun terrace which has a panoramic view of the beach and a swimming pool and terrace which would be perfect in summer.
I would recommend this hotel to absolutely anyone, my husband was ill on christmas day so we missed our christmas lunch but staff brought platters of fruit, meats, cheese and nuts and sandwiches to our room couldn't have asked for better service,WELL DONE Villa Del Mar

Room Tip: any rooms from 2nd floor and sea front perfect
  • Stayed: December 2012, traveled as a couple
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8  Thank brpauli85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fccobo, Director General at Villa Del Mar Hotel, responded to this reviewResponded January 20, 2013

Thank you very much for your kind words, we appreciate all positive comments and are pleased to know your stay was an enjoyable one.

The main goal of the Magic Costablanca chain is our customer, your satisfaction, fulfillment of expectations and enjoyment. and reviews like yours help us understand we are acomplishing our objectives.

We have intensive audit programmes that help us know the opinion of our customers,
and we will continue to work hard to make your holidays a special one.

Kind regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,259 - 1,265 of 2,743 reviews

Reviewed December 30, 2012

Stayed for 7 nights 14th - 21st October - our 2nd visit this year.

Still love the hotel.

Great staff, excellent food, comfortable beds, superb sea front location.

Only negative is lack of comfortable seating for guests to chill out at ground floor level.

Would visit again and happy to recommend to others.

  • Stayed: October 2012
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3  Thank PearlyPotter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fccobo, Director General at Villa Del Mar Hotel, responded to this reviewResponded January 20, 2013

Thank you very much for your review of our hotel. I'd like to use your opinion as an example of what the main goal of our establishment is, None other than your complete enjoyment and fulfillment of your expectations.

Your kind words about our staff make us really proud and will be directly passed to all of them to congratulate their hard work on making people's holidays the best.

We have intensive audit programmes that help us know the opinion of our customers,
and we will continue to work hard to make your holidays special.

We look forward to welcome you back in a close future.

King regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 26, 2012

We stayed at Villa Del Mar for a week from 4.12.12, and would just like to say we enjoyed every minute. It's a wonderful hotel and the rooms are beautiful. Food was lovely - there was always something for everyone. One day was cheese and onion pie - yum! Staff were great - they couldn't do enough for you. We met some lovely people whilst there, which made our holiday. Hopefully returning soon :~)

Room Tip: We got a sea view room but didn't pay any extra for this - it was lovely!
  • Stayed: December 2012, traveled with family
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4  Thank Anne F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fccobo, Director General at Villa Del Mar Hotel, responded to this reviewResponded January 20, 2013

Thank you very much for your kind words, we appreciate all positive comments and are pleased to know your stay was an enjoyable one.

The main goal of the Magic Costablanca chain is our customer, your satisfaction, fulfillment of expectations and enjoyment. and reviews like yours help us understand we are acomplishing our objectives.

We have intensive audit programmes that help us know the opinion of our customers,
and we will continue to work hard to make your holidays a special one.

Kind regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 20, 2012

We have just come back from a fabulous time at the Villa del Mar Hotel. The rooms are spacious and very comfortable with lovely bathrooms (two hand basins and a super shower range with rain shower and hydro massage inside a bath tube, something for everyone).

The hotel itself and the staff are worth the 4 stars.

We had the "all inclusive" package and I can't understand a critic about the food: all was freshly prepared e.g. oyster mushrooms, fried eggs, scrambled eggs or Churros (a Spanish specialty: deep fried pastry, we live in Spain and know them well but the one cooked and served here were the best we have ever eaten!) and all the different sorts of rolls and bread came fresh from the oven.
There were at all meals some Spanish specialties like Chorizo (spicy cold cuts), Jamon Serrano (the famous Spanish ham), Pate etc., fresh fruit and and and.

And if somebody felt peckish during meals: there was always a selection of small dishes, fruit etc. to pick from.

Tea, coffee and any kind of drinks were ALWAYS available and served by super friendly staff.

It was our first trip to the Villa del Mar but it won't be the last one :-)

  • Stayed: December 2012, traveled as a couple
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6  Thank ShahnazSpain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fccobo, Director General at Villa Del Mar Hotel, responded to this reviewResponded January 20, 2013

Thank you very much for your review of our hotel. I'd like to use your opinion as an example of what the main goal of our establishment is, None other than your complete enjoyment and fulfillment of your expectations.

Your kind words about our staff make us really proud and will be directly passed to all of them to congratulate their hard work on making people's holidays the best.

We have intensive audit programmes that help us know the opinion of our customers,
and we will continue to work hard to make your holidays special.

We look forward to welcome you back in a close future.

King regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 20, 2012

just back from villa del mar, we had booked the magic rock gardens, but low cost holidays informed us that is was shuting for refurb and they changed us to villa del mar. we had a fantastic holiday, a true 4 star, staff outstanding, food great, entertainment a bit slow as the hotel was quiet, but you make your own, meeting and talking to the other guests, so can't complain. Hotel extremely clean and very modern, would go back to this hotel again,
10 out of 10

Room Tip: make use of the roof terrace, outstanding.
  • Stayed: December 2012, traveled as a couple
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4  Thank Elaine W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fccobo, Director General at Villa Del Mar Hotel, responded to this reviewResponded January 20, 2013

Thank you very much for your kind words. We appreciate all positive comments and are pleased to know your stay was an enjoyable one.

The main goal of the Magic Costablanca chain is our customer, your satisfaction, fulfillment of expectations and enjoyment. and reviews like yours help us understand we are acomplishing our objectives.

Looking forward to welcome you in, in a close future.

Kind regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 18, 2012

This refurbished hotel is in a great location, right on the seafront and a short walk from the old town. It has been done up to a high standard with fresh modern rooms and nice bathrooms - the rain shower was excellent, as was a nice big flat screen tv and good beds and pillows. The greeting was nice on arrival - glass of fizzy wine. Good facilities too, with indoor and outdoor pools and free wifi. Having half board, we tried the breakfast - and although advertised as a boutique gourmet hotel, for both breakfasts the food was just a standard buffet with very tired and soggy food that had obviously hung around for a long time. Particularly grim looking bacon swimming in fat and crusty scrambled eggs. Nice fresh fruit though. Given this we ate out for other meals. This is a great shame because it should not be too difficult to offer freshly cooked food and I don't think the label gourmet should be used unless it improves.

Overall a good experience.

  • Stayed: December 2012, traveled as a couple
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1  Thank Stephen-London-N16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fccobo, Director General at Villa Del Mar Hotel, responded to this reviewResponded January 20, 2013

We always receive comments in a positive direction, and try to monitor these comments to manage improvementes in our services to match all of our guests expectations. Sometimes we make mistakes but in order to improve we need to be reminded of them.

In Magic Costablanca and Hotel Villa del Mar we work hard to be better day by day and to always accomplish your satisfaction and enjoyment, therefore we would like to recommend you to ask for our special amigos cards in reception on your next visit, and benefit from it's special advantatges.

We look forward to your next visit to be able to surprise you with a complete magnificent stay.

Kind regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 17, 2012

veronica on reception great ask for sea view rooms got them on 6th floor brill hotel great food very good all brand drinks will go back to this hotel again 10 out 10 thanks dennis kris and frends who came with us

Room Tip: get a sea view
  • Stayed: December 2012, traveled with friends
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3  Thank peb123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fccobo, Director de Relaciones con Clientes at Villa Del Mar Hotel, responded to this reviewResponded January 20, 2013

Dear peb123;

Thank you very much for your kind words of our staff. They work very hard every day and focus their efforts in fullfilling all of our customers expectations. We are proud to read these opinions to know that all their hard work is achieving our main goal wich is your satisfaction and enjoyment.
I can assure you that all of them, me included, look forward to welcome you and your party, back in a near future.


Kind regards
Flavio Bagnoli
Duty Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Villa Del Mar Hotel

Address: Avenida de la Armada Espanola 1, 03500 Benidorm, Spain
Location: Spain > Valencian Country > Province of Alicante > Costa Blanca > Benidorm
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 192 Hotels in Benidorm
Price Range: $114 - $362 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Villa Del Mar Hotel 4*
Number of rooms: 108
Official Description (provided by the hotel):
Hotel Villa del Mar, totally refurbished this winter, in first line of the Poniente beach... ... more   less 
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