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Servigroup Rialto
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All reviewsbenidorm palacesmall hotelslight inclinefree ticketsshow cookingsmall fridgepool viewplenty of sunbedsenglish baconwhite horsehotel is spotlessplenty of choiceindoor marketgreat weekquiet areaair confull board basis
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Reviewed April 6, 2014

Greeted by a lovely welcome at reception, we arrived early and we were allowed in our room, much appreciated. All the staff at this hotel are professional, friendly and super helpful. The hotel was immaculately clean and the room very comfortable. The restaurant was varied with plenty of choice and of an excellent standard. The staff work very hard and long hours but would always be pleasant. The location just 5mins from start of the benidorm promenade, new town end, was great. Short walk to lively nightlife and cafes. Was my boyfriends birthday and they thoughtfully sent up a bottle of cava and a card. Other hotels we have stayed in have never done this, what a lovely gesture. The staff go above and beyond to make your stay comfortable, lovely first class hotel, will return whenever in benidorm. Highly recommend.

Room Tip: Ask for a high room with pool view balcony, only seven floors in hotel
  • Stayed: March 2014, traveled as a couple
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3  Thank Mariahols74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 5, 2014

Parking: We parked outside of the hotelas there is plenty of spaces nearby the hotel just around the corner of the hotel so you can save alot of money instead of paying for parking at the hotels garage. Although it is at your own risk if something happens to your vehicle but I find that Benidorm is normally a safe place to park anywhere!

Exterior of the hotel: This Hotel dosen´t look that grand from the outside and it has a small incline to the actually main strip of Benidorm but is is ok for disabled people as it is mostly flat and not that steep. Outside the hotel is a beautiful waterfall cascading down the side of it to the entrance and it has a gold star badge and been awarded 4 and a half rating by Trip Advisor itself but to me it should be a 4 star and not a 4 and a half rating! The outside area is very clean and well sign posted.

Reception Area: When we arrived, we was greeted by spanish speaking people and a an english speaking person who seemed very nice who also spoke french and other languages, our booking was handled sufficiently and quicklly and no problems occurred,and most importantly with a smile. You did get the TV and Mini Fridge and Air Con in your rrom for free but had to pay for the Safety Deposit Box at €2 per day plus a refundable €10 deposit which is very reasonable and in my eyes your best bet to have. You have to pay for your hotel room in full on arrival unless you have paid already through an agent which is to be expected. All information was given on arrival and the area was spotlessly clean. The lifts was in full operation too.

Rooms: When we originally booked 2 or 3 weeks before prior to our arrival staying at the Servigroup Rialto Hotel we hasd asked on our booking form that we had twin beds, not next top a noisy lift of the cleaning room and over looking the pool. Due to noise etc in the mornings and late at night. We also didn´t want to be overlooking a busy road either. We got what we wanted to our amazement. Also they phoned up twice to check if our requirements was correct prior to our arrival which was excellent service. Our roomn was very airy with all facilities working apart from the telephone which was fixed after 2 attempts to make the receptionists aware of the problem. The Tv had some english channels and the balcony wasn´t so big but adequate for our needs.The bathroom was quite a good size too with a shower and a bath.The beds were comfortable too. The fridge however wasn´t that cold. You also got a Free mug each in your room as a thankyou for staying at the hotel.

Dining Experience:

Breakfast: They had a lot of choice but for diabetics like myself they hardly had any choice, the porridge had sugar added, One of us had croissants but it was full of sugary syrup with hundreds and thousands on it. Not good at all. They had Poached and fried eggs,bacon,sausage and chios. with coffee and tea and juices and toast and cereals.

Lunch: Was fantastic plenty of choice and lots of meats,cooked foods,queese and salads. There was plenty of choice. Everything was freshly cooked too.

Dinner: Was disapointing a little much the same for lunch but with extra seating area and a grill on cooking fish and chicken breast!

The staff was very un happy in the morning and miserbale but at lunch and dinner very attentive and polite!

The Bar and eveing entertainment: The Bar prices were excellent unless you had a decnt gin,rum,brandy or a cocktail which could range from €5 to over €10 on the gold selection basically the better quality spirits. You did however on your arrival get a voucher each for a free drink from the bar!

The entertainment how ever was dissapointing basically a man on a key board singing, and far too loud we had to sit outside to enjoy the evening as you could hear the entertainment from outside on the veranda pool area.

On the down sides: The pool area was mess on the day we arrived all the other Servigroup Hotels were spotlessly clean as we looked around at some. But ours had sand in due to recent sand storms and heavy showers of rain the night. We spoke about this twice to the reception staff, I got old in a not so nice way that the pool at the Pueblo up the road which wasn´t that far had a indoor pool too and we could use that since staying at a Servigroup hotel. Not that they should have noticed they had a clean pool next door at the Servigroup Nereo Hotel. I said it is too far to walk to the Pueblo when will it be clean she said possible in a few weeks she had no sympathy.

Our telephone that was not working in our room was also spoke about to the receptionist lady but again couldn´t care less.

How ever Nicky a receptionist and hotel advisor is very good at her job!

So 3 hours later we had a chat with a gentleman on recpetion on a shift change and he sorted the telephone situation out straight away and was informed the pool would be cleaned too.

Straight away about 10 minutes later the phone was fixed in the room and the pool was cleaned in the evening after 7 p.m. and again in the morning. But this should have sorted staright away. As people was trying to have a swim but if you got in you couldn´t get out. It was a hot first day too and we needed cooling off!

In the early hours of the morning on the second day there was a roudy bunch of boozed up men coming back from a stag night out. There was alot of stag and hens staying at the hotel on our visit. This hotel in our eyes is not suitable for that purpose!

All in all we are having and will have had a pleasant stay by the time we leave but possibly won´t be back as we found another one or 2 Servigroup hotels of better standard.

We was told this was like a four star one we stayed in called the Servigroup Castilla Hotel. But it didn´t reach that standard so a 3 star is about all they could earn in our opinion for this hotel and the facilities on offer.

We may return but may not. We rate this hotel in all 8/10!

A good tip: Benidorm can be pricey in the spring and summer season so bring enough spending money. It is best to book Full Board!

Room Tip: Ask for Pool side or you just get views of other hotels and maybe not the sea.
  • Stayed: April 2014, traveled as a couple
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3  Thank Lotustree43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 2, 2014

3 rd time at the Rialto in Feb .,what a great hotel , Great Staff , Great food , Great location ,The hotel is spotless ,All the staff are friendly and helpful . The price is good and Value for money. Back in May

  • Stayed: February 2014, traveled as a couple
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4  Thank fchull
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 29, 2014

Second time in two weeks that my partner and I stayed at this hotel bringing visitors to see Benidorm and see the Benidorm Palace show. Value for money, friendliness and location were just excellent. Food, fresh and delicious. Special mention should be made of Nicky on reception. She just could not have been more helpful making both our stays very comfortable. Thank you. I would recommend this hotel to anyone looking for value for money.

Room Tip: Room 501 had a sea view and 510 was slightly larger layout.
  • Stayed: March 2014, traveled with friends
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6  Thank mhsydney87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 27, 2014

The reception staff were very friendly and helpful. The room was lovely and clean and the cleaning staff were first class. The food was good and the service was excellent. Lovely clean area around the pool and everything about the hotel was perfect. The free tickets to Benidorm Palace were a very welcome surprise and the show was brilliant. Two for one drinks in the bar were an added bonus too. All in all an exceptionally good stay. Would recommend it to friends.

  • Stayed: March 2014, traveled as a couple
    • Value
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    • Sleep Quality
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5  Thank Patricia D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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