Gorgeous hotel and a very calm setting in the madness of the san fermin festival. Would definitely stay there again but given that this is a 5* hotel charging over £250 a night, and given tha we arrived on my wfe's 30th birthday, there were a couple of things that happened that would not be acceptable in other 5* hotels:
1 - when we arived the electronic blind in the room didn't work. This meant that we had workmen in our room for 20/30 minutes to gt it sorted when we arrived. In fairness, they did deal with it as promptly as possible.
2 - no toilet paper in room.
3 - on asking when the free shuttle into town was due we were asked to wait outside for the enxt one. 10 minutes later we were eventually told that the next one would in fact be in 3 and a half hours.
4 -we retunred from our evening in Pamplona and on arriving found that our room had been emptied and moved to a different room due to a leak from the air con. However, there was no communication about this and the only reason we found out was that we were booking a taxi for the next morning. This was a little disturbing when we realised all our belongings had been picked up and taken elsewhere.
I know the above sounds negative but I wouldn't have raised these if it woasn't a five star hotel and we werren't there for a special occasion. I would still return there on a future visit to Pamplona (if I could afford it!)
- Official Description (provided by the hotel):
- The hotel is a unique building situated just minutes away from the centre of the city of Pamplona in Navarre. The city has emblematic highlights which include the famous Sanfermines festival and the Camino de Santiago. The privileged location enables clients to enjoy both the urban surroundings and a great variety of nature in an unbeatable setting. A design hotel that is modern and avant-garde with its own personality , it seeks to surprise and offer its clients new experiences. In order to meet the needs of its clients , it provides magnificent areas and services which gibe all events glamour and exclusivity whether they are family or business events, a private celebration or a banquet. The hotel has an outstanding meeting room for events and conventions. With capacity for 350 people , it is an open room with impressive views of the mountains surrounding Pamplona. It has the most advanced equipment in terms of sound, image and communications, and is the bests place for this type of event in the city . All rooms are outward-facing with a minimum surface area of 35m2 until 150 m2 . They have king size beds especially designed for AlmaHotels. The are also equipped with the most up-to –date technology. ... more less
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