Excellent helpful reception. Good value for money. We had a large double room, which was very spacious, clean, comfortable and warm. The hotel is in the old part of the city, perfect for exploring and shopping. Room service and cleaning excellent.
The car park is very small, and it's in the open. Getting out can be a problem, and so can cold weather!
Access to the hotel by car can be very difficult because of all the work going on in the old part of the city: roads closed, recently pedestrianised areas, and so on. Even with satnav it's a problem. Go into the old part of the city through the Puerta de Francia and follow the road (very narrow, but two-way) for about 800 metres. You'll see the hotel sign on the wall facing you. As the road turns left, you go straight on, up a little ramp, into the hotel car-park. Coming out, turn left: it is two-way traffic: it just doesn't look like it! Best of luck! If you get lost, phone the hotel!!
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