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“Disappointed...”

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Castillo Gorraiz Hotel Golf & Spa
Ranked #2 of 38 Hotels in Pamplona
Certificate of Excellence
Grand Rapids, MI
Level 6 Contributor
187 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 169 helpful votes
“Disappointed...”
Reviewed April 22, 2014

Expected much more based on glowing reviews. Hotel is remote...nothing nearby. No store/gift shop. Restaurant is fair. Service perfunctory. Rooms small...our carpet was dirty/not vacuumed. Shower has the most slippery floor surface I have ever experienced. One hook in bathroom and no towel rack outside the shower available for use. Where would they suggest you put your wet towels? Weird toiletries...plastic pouches.

We had three golfers in our group...(not me) they were not interested in the golf course. No mature trees, wide open...didn't impress them. Didn't check out the spa facilities. We will stay in Pamplona next time.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank J&S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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778 reviews from our community

Traveler rating
    585
    166
    19
    5
    3
See reviews for
94
466
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61
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
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English first
Villars-sur-Ollon, Switzerland
Level 3 Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 5, 2014

We chose this hotel due to my wife's previous experience at the hotel. After a planned drive of 600 kms we decided to book this hotel. We initially booked a separate suite as we have 2 kids. Initially we were told to arrive AFTER 16:30 as it was January 1st and they would have loads of work, which is we didn't mind and... fair enough. Upon arrival we were told that, as it was January 1st, they didn't have time to prepare our room (put the kids' bed in the room) and at the time of our arrival (21:45), it would not be possible. We were put in a lower tier room in the main building and the price was adjusted accordingly because it would be the only way of having the beds put in place. Once we got ourselves installed, we wanted to grab a quick room service bite. The hotel does not have room service and the restaurant closes at 22:00. They were kind enough to make us a few sandwiches with crisps which did fine.

The hotel looks great. It has some great details of architecture and design. The reading lounge is stunning and it's just a great place to spend time in.

Mind you, when we asked to boil water to have the milk done for our little one, not only we had to call twice because they forgot, they charged us 5€ for that service.

All in all, I would not go back to the hotel because the experience was not great; however, the place is great, it has a Spa we did not try and I am of the opinion that if you're a couple, you'll absolutely fall in love with it. It's just that when you have kids, you are wary of the services as a whole.

Did not feel 5* — more like 3,5*

Room Tip: Go for a castle suite if you can!! They're ought to be fantastic!
See more room tips
  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank fcastrosantos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santiago de Compostela, Spain
Level 1 Contributor
4 reviews
3 hotel reviews
Reviewed October 28, 2013

This was a great experience. The hotel was very nice and it has wonderful views and facilities. The people of the hotel was extremely nice and made our stay very comfortable. We spent three days there and it seemed short, next time we'll spend more time.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Raimundo V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edinburgh
Level 3 Contributor
23 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed October 24, 2013

I stayed at this hotel for one night while travelling on business. Sadly I didn't have enough time to make use of all the facilities at the hotel however this didn't stop it making a fantastic impression.
The hotel has a beautiful setting up on the hillside overlooking Pamplona. The exterior and interior are both very impressive. I arrived late in the evening but was given a warm welcome at reception.
The restaurant has gorgeous views and the food matches it well. Service was excellent and the extensive drinks menu makes me want to return just for the g&ts!
Room was an excellent size and extremely comfortable bed.
Only wished I could have stayed longer to really make the most of the hotel. Would highly recommend.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Emcka0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
Reviewed October 15, 2013

It is an amazing place to relax and disconnect from the city. I stayed for 3 nights in the Hotel which is just 10 minutes driving from Pamplona, famous city because of the running of the bulls.It was an amazing and a beautiful hotel, very modern and the staff was lovely. I treated myself going to the spa for a full body massage and I really enjoyed it. The girls were unbelievable, very polite with the guests and professionals. It is the perfect spa to relax yourself and feel fresh. If I can, I'll come back again.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank asesb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toulon, France
Level 4 Contributor
36 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed October 5, 2013

This was a great stop, with a comfortable room and free parking. Breakfast very substantial and good quality. My wife used the spa and was alone in there for 2 hours. Her only observation was that there was no hair conditioner and no pool. The golf course personnel were on strike when we visited but I had not planned golf. Staff very helpful in pointing in the right direction to get good tapas in Pamplona although the city was confusing at night. Thursday night tapas and a good quality wine 2,50 euros. Great value. Someone needs to drive though.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Richard187257
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oakley
Level 4 Contributor
38 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed September 24, 2013

What a great hotel . Definitely 4* Beautiful hotel ,well appointed and really comfortable bed. Restaurant -food excellent.
Used it for a one night stopover on route to southern Spain. Very good value highly recommended.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank scazyp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Castillo Gorraiz Hotel Golf & Spa

Property: Castillo Gorraiz Hotel Golf & Spa
Address: Avenida Egues 78, 31620, Pamplona, Spain
Phone Number:
Location: Spain > Navarra > Pamplona
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 38 Hotels in Pamplona
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Castillo Gorraiz Hotel Golf & Spa 4*
Number of rooms: 52
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