First impressions count,and for a 5 star establishment the first impressions were not great, having arrived at 10.30am to be told room not ready,check in at 2 this would be fine however no room was offered in which to change so we were left to sit with a case on the floor of the grand reception area to open up cases try and retrieve some swim wear for our daughter to change into in the swim change room,whilst we we left to just hand around for 3 hours.
When booking half board in any establishment I have ever visited over the years,it is a simple process,half board means breakfast and dinner,here however we are allotted a selection of cash value vouchers to offer up to whatever restaurant you choose to visit,this quite frankly makes you feel like something of a second class tourist, as the "oh you get a different menu" waiter informed.
Incidentally the menu in the Hotel restaurant ,which has a pleasant view over the golf course on to the mountains ,did not change all week.
Food quality on the whole is average, and can be compared to any type of chain establishment you may visit in the UK,the price of food though in many instances is extortionate for what you are eating.
Rooms are fine,and service is very good,if you stay in grandly titled Royal Club Room,you have a paper delivered daily, although frustratingly for a place such as this you still find guests who will lift the paper from your door !!.
Royal rooms allow you access to the lounge which has wifi,you will pay for wifi here outside this room which again for a Royal Club room is poor.
The facilities in the Felipe are fairly basic, there is not a bar where you can sit outside in the evening for example,the pool bar closes as around 6.30,and thats it,the piano bar is something of an 80's feel venue where the usual array of tribute bands play from 23.00.
In this respect this Hotel sadly lacks for a family because inclusive entertainment simply does not exist here.
Other activités, the Gym is a drive away, no gym at the hotel,and they offer a shuttle service as the do to most places on campus,the Spa has everything you would expect, as has the gym although I haven't been in to many carpeted gym's.
The one pool on site at the Hotel gets very very busy and you have the usual array of people up a 7 to head off to the pool to drape their belongings over their favoured loungers.
The pool is average in size.
The beach as is advertised ,well lets just say that very small cove with little sand is a better description.
And that leaves the final and most disappointing aspect ,the staff, with very few exceptions most seem almost unwelcoming and at times simply miserable,at this end of the market it is unacceptable for this level of service from bar staff to waiters and even front of house,who even on the day you leave could not muster a smile and a did you have a good stay and this would be a key reason for not returning,there are too many resorts who offer vastly superior service,for the management of La Manga i would suggest they take key staff on a trip to Vila Vita Parc,for a refresher course on good customer service and relations.
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