Gran Via location is right in heart of tourist and shopping area, place is crowded and vibe is rushed, so cannot imagine why a reviewer below said calm down and enjoy the experience. We went in for a quick simple breakfast and ordered frm the menu in serviceable Spanish, to which the young woman snapped back in English and we confirmed also in English (one breakfast and extra coffee/orange Juice). What we received was one placemat, one (truly mediocre) breakfast, and more of the same surly service, including a deep sigh when we asked for an extra fork and napkin. At that point we had no intention of ordering more. Absolutely zippo eye contact and communication in monosyllables. Odd that this place is able to stay in business with so many easier, more pleasant places around. Our experience has been that the touristy places modeled on coffee shops around the world tend to have decent staff training and put out a limited menu w quality food and service. This place doesn't have any of those! Among other things, how in the world could they be prepping these multi-page menus with any quality at all...but that's a different issue. Lots of cafes around the corner toward Plaza Espana (including Starbucks, Vip's & Nebraska), so don't get sucked in by the attractive sign out front. Avoid 'em!
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