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“Saved Us in a Crisis”

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Hilton Madrid Airport
Ranked #88 of 441 Hotels in Madrid
Certificate of Excellence
Reviewed January 5, 2014

We had an early flight out on a Sunday so we checked in late the night before for a few hours of sleep. Shortly after we checked-in my girlfriend came down with a severe bug or food poisoning (we didn't eat in the hotel). We spent the night awake and early in the morning tried to switch our flight. Unfortunately BA wasn't very accommodating.

I called the front desk and they helped us get down. My girlfriend could barely walk. They got us a special shuttle and rushed us to the airport. There they had someone waiting with check-in. She was throwing-up the whole time. It was a really tough situation and they couldn't have been better. These people are really incredible in a time of crisis.

  • Stayed: January 2014, traveled as a couple
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1  Thank Alexander N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMadridAirport, General Manager at Hilton Madrid Airport, responded to this reviewResponded January 8, 2014

Dear Guest,

Many thanks for sharing your valuable feedback with us.

I am sorry to hear that your girlfriend had food poisoning during your stay with us and that BA were not able to accommodate. I truly hope that she is fit and well now!

However, I am immensely proud to hear that our team were able to go above and beyond to help in your stressful situation.

On your next visit to Hilton Madrid Airport, please allow me to personally welcome you for what we all hope will be a less stressful experience!

Best Wishes,

Alessio Colavecchio
General Manager

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1,545 - 1,551 of 3,226 reviews

Reviewed January 4, 2014

midnight checkin and shuttle to airport at 5 am so didn't have time to check out restaurant or bar; efficient, pleasant service for check-in and out; free shuttle to airport convenient and timely and only to this hotel so not doing a milk run; tea and coffee in room and while waiting for shuttle

  • Stayed: December 2013, traveled with friends
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Review collected in partnership with Hilton Hotels & Resorts
Thank Starr A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMadridAirport, General Manager at Hilton Madrid Airport, responded to this reviewResponded January 8, 2014

Dear Guest,

Thank you for taking the time to share with us your positive feedback.

I am extremely pleased to hear that we were able to provide you with a stress-free experience during such early hours of the morning. We do understand that some flights can be extremely early in the morning, and as such we always look to accommodate and provide our guests with the most pleasant experience possible.

Our complimentary Shuttle Service begins at 5:00am as you say and finishes at Midnight. This service runs every 20-25 minutes and goes to all terminals at Barajas Airport.

I hope we have the pleasure of welcoming you back to Hilton Madrid Airport so that you can receive the true Hilton experience throughout the day!

Best regards,

Alessio Colavecchio
General Manager

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Reviewed January 3, 2014

Clean, quiet with close to perfect service. Staff very accommodating. Rooms clean and quiet even when we could see planes from the window. Got an upgrade, probably because it was a weekend and the extra large room had a very nice bathroom, a comfortable Eames chair, very fast wireless internet and with the exception of poor room lighting, nothing to complain about. The hotel restaurant had a very nice buffet breakfast with excellent coffee and a lot of options and food choices. Dinner at the hotel the night before was good as well. Not sure why they build bathrooms with glass walls however.

Room Tip: We were on the 4th floor-it was very good.
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  • Stayed: January 2014, traveled as a couple
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Thank Steven E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMadridAirport, General Manager at Hilton Madrid Airport, responded to this reviewResponded January 8, 2014

Dear Guest,

Many thanks for taking the time to share with us your positive feedback.

I am honoured to hear that we were able to delight you with the true Hilton experience and that your room upgrade exceeded your expectations.

We are pleased to see that you enjoyed dinner at our Reserva Grill Restaurant which is open from 12PM until 3PM and reopens at 7PM until 11PM, specializing in grilled meats and seafood, prepared in traditional Spanish style together with an extensive wine list.

I hope to have the pleasure of personally welcoming you to Hilton Madrid Airport again.

Best Regards,

Alessio Colavecchio
General Manager

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Reviewed January 3, 2014

Well, on the internet I got a good deal for a one night stay at this hilton hotel.
We were on our way from Singapore to Sao Paulo and had to make a stopover at this hotel.
The breakfast was plentiful, the rooms were very clean and also somehow big. The air condition system is somewhat noisy, I must admit, but thats the only drawback here.

  • Stayed: May 2013, traveled as a couple
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Thank mbraunsin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMadridAirport, General Manager at Hilton Madrid Airport, responded to this reviewResponded January 7, 2014

Dear Guest,

Thank you for taking the time to share with us your valuable feedback.

I am delighted to hear that we were able to fulfil your requirements as your stop-over choice. Our Hilton Breakfast Buffet is held in La Plaza, where you can choice from an extensive selection of hot and cold items with local, regional and international options.

I hope to have the chance to welcome you back to Hilton Madrid Airport in the not too distant future.

Best Regards,

Alessio Colavecchio
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 3, 2014

The hotel atmosphere was nice, and service was great. However, as many already stated, the food was way expansive...a burger for instance was around USD $ 30. Internet was way overpriced in the rooms. to sum it up, this hotel is for an overnight stay catching a flight next morning

  • Stayed: December 2013, traveled with family
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Review collected in partnership with Hilton Hotels & Resorts
Thank Lahoussine Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMadridAirport, General Manager at Hilton Madrid Airport, responded to this reviewResponded January 7, 2014

Dear Guest,

Many thanks for taking the time to share with us your feedback.

I am glad to hear that we created a nice atmosphere during your stay and that we were able to provide you with a great Hilton experience!

I am sorry to hear that our WiFi was not to your expectations. Complimentary internet service is available in all of our public areas, which includes: the lobby, bar, La Plaza and our restaurant.

I hope to have the pleasure of welcoming you back to Hilton Madrid Airport in the near future.

Best Wishes,

Alessio Colavecchio
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 2, 2014

We will recommend this hotel to anyone traveling to Madrid. I wouldn't have stayed here during our visit, as it is outside of the main city, but we chose it for the night before our morning flight home due to its proximity to the airport - a five-minute free shuttle ride. But this is truly a 5-star hotel! We got an incredible rate on Hotels.com -- it was the least expensive hotel, and the most beautiful, of our one-week trip. When we arrived, we got a king-size bed, and asked whether there was a cot in the room for our teenage son, as we'd booked it for three people. When the lovely woman at the front desk couldn't locate a cot for us, the manager cheerfully gave us a second room, complimentary! I couldn't believe it. The restaurant was exquisite - we had the pasta special and the rack of lamb, and both were fantastic. The service was perfect. The hotel is gorgeous, and the room was state of the art and beautiful. FANTASTIC experience!

  • Stayed: December 2013, traveled with family
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Thank NewYorkNewYorker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMadridAirport, General Manager at Hilton Madrid Airport, responded to this reviewResponded January 7, 2014

Dear Guest,

Thank you very much for taking the time to share with us your positive experience.

I am truly honoured to see that you had such a fantastic experience and that we were able to truly give you the Hilton experience which we are renowned for!

We do indeed have a shuttle service which goes to & from all the airport terminals as of 5:00am until Midnight, every 25 minutes. Additionally, in the mornings our shuttle bus takes a one-way journey to the city centre (Puerta de Alcala) at: 9:50, 11:15 and 12:15, upon reservation and availability.

Santiago, the capital of Galicia, a North Western province of Spain, is renowned for its production of great beef and its seafood cuisine. On your next visit, why not try our famous “Galician Pulpo a la Feira" at our Reserva Grill Restaurant?

I truly look forward to personally welcoming you to Hilton Madrid Airport on your next visit!

Best regards,

Alessio Colavecchio
General Manager

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Reviewed December 31, 2013

Good quality (design black and white) Hotel, very close to the airport with free shuttle every 20 minutes. Rooms have a very quit Climate control. Very nice, clean and quiet rooms. Very good breakfast and service. At my next trip I will visit again.

  • Stayed: December 2013, traveled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank Gilian L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMadridAirport, General Manager at Hilton Madrid Airport, responded to this reviewResponded January 1, 2014

Dear Guest,

Thank you very much for taking the time to share with us your valuable feedback.

I am extremely pleased to see that we have been able to provide you with the true Hilton experience and that you will be staying with us on your next visit to Madrid.

The Hotel´s architect intended to create an equilibrium between 4 natural elements; Earth, Water, Air & Fire, which is reflected in the buildings properties and image, thus creating the modern feel to the property.

Predominant colours are indeed black and white with a large usage of glass within the two atriums and the rooms to balance the lighting of the spaces.

Our complimentary shuttle service to and from the airport begins at 5:00am and goes every 25 minutes until Midnight. Additionally, our shuttle bus takes a one-way journey to the city centre in the mornings at: 9:50, 11:15 and 12:15, upon reservation and availability.

I truly hope to have the pleasure of personally welcoming you back to Hilton Madrid Airport soon.

The Hilton Madrid Airport team would like to wish you, your family and friends a Happy New Year!

Best Regards,

Alessio Colavecchio
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Madrid Airport

Address: Avenida Hispanidad 2-4, 28042 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid > Airport / Barajas
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#26 Family Hotel in Madrid
#32 Business Hotel in Madrid
#43 Romantic Hotel in Madrid
#67 Luxury Hotel in Madrid
Price Range: $86 - $253 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Madrid Airport 5*
Number of rooms: 284
Official Description (provided by the hotel):
The stylish Hilton Madrid Airport hotel is just minutes from Madrid Barajas International Airport and the bustling cosmopolitan city of Madrid. Take advantage of the complimentary shuttle service to and from the airport and stops at attractions or use the nearby Metro station as your link to the city of Madrid.Indulge in a fantastic selection of rooms at this Madrid hotel which include impressive marble bathrooms, flat-screen LCD or plasma TVs and wireless internet access. Guest rooms feature heated floors and floor-to-ceiling windows. Executive, deluxe and relaxation rooms offer complimentary access to the Executive Lounge. Enjoy a suite that offers a separate living room and fluffy bathrobes for your comfort and convenience. Refresh with a swim in the hydrotherapeutic pool and exercise in the fully equipped fitness center.Consider the self-contained Convention Center located in the North Tower of the Hilton Madrid Airport for business conferences, celebrations and stylish Madrid weddings. Host up to 450 guests in space that includes a board room and elegant ballroom, making this Madrid airport hotel an ideal location.Savor sumptuous Mediterranean cuisine in the Reserva Grill Restaurant and enjoy tantalizing tapas and a glass of Rioja in the Ferrum Bar. ... more   less 
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Also Known As:
Hilton Madrid Airport Hotel Madrid
Hilton International Madrid Airport
Madrid Hilton

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