We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Absolutely fantastic.”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Hotel Hospes Puerta de Alcala
Ranked #27 of 435 Hotels in Madrid
Certificate of Excellence
Madrid, Spain
Level 5 Contributor
41 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Absolutely fantastic.”
Reviewed February 16, 2014

What a great experience! We booked a package here for Valentine's day which included one night accommodation, a 30 minute massage each, and a bottle of champagne in the room. This package exceeded our expectations. The staff was super friendly and extremely accommodating. Definitely worthy of its 5 stars.

We stayed in the Dreamer's double room. The room was big and spacious, especially the en suite bathroom. The bed was huge and super comfortable, and the room was quiet, even being next to the elevator. Wifi in the room was free and had a good connection. It also had a well-stocked mini-bar.

The shower in the bathroom had a rainfall head - hot water and pressure were definitely not an issue. The bathroom also had everything you could need, including a professional grade hairdryer.

The spa has a small pool, Turkish bath, and small fitness center that you could use whenever you pleased (up until 9pm). Our massages were great and the staff was friendly, knowledgeable, and professional.

We live in Madrid, so tourist attractions weren't on our agenda, but it's location is great for those coming in to tour the city. It's close to pretty much anything you would like to see within the city center, even if you go on foot.

We will definitely be staying here again.

Room Tip: Request a room with a view if you are expecting to see the Puerta de Alcala out of your window. Howe...
See more room tips
  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank sarahernst
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel Angel M, Gerente at Hotel Hospes Puerta de Alcala, responded to this review, February 27, 2014
Dear Guest,

We are very pleased to know you enjoyed your experience with your family and you loved our hotel ans services.

Your kind comments regarding our people will be forwarded to them, I am sure they will be delighted to read them.

Looking forward to welcoming you very soon.

Best Regards

Miguel A. Molina
General Manager
gm.madrid@hospes.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

768 reviews from our community

Traveler rating
    484
    200
    53
    16
    15
See reviews for
116
379
38
114
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (107)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Abu Dhabi, United Arab Emirates
Level 4 Contributor
38 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed February 15, 2014

This place is in the heart of Madrid very close from everything, whether you want to go shopping high end or regular, it is also within walking distance from most downtown attractions, you could also use the Bus Tour going to all touristic places in Madrid, very helpful staff, that could really help you plan your stay, but get the info from them and then google for the best prices.

Room Tip: Choose either inside looking room or in a higher level for quieter stay as this hotel is right on th...
See more room tips
  • Stayed February 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mazen77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel Angel M, Gerente at Hotel Hospes Puerta de Alcala, responded to this review, March 17, 2014
Dear guest,
Thank you a lot for sharing a positive comment with us and for having chcosen the Hotel Hospes Madrid.
I am pleased to read that everything everything has been perfect during your last stay in our hotel. I will personally thank the staff for the good attention they gave you.
Thank you again and I hope that you will finally try the breakfast during your next stay in our hotel.
Sincerely,

Miguel A. Molina
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level 6 Contributor
45 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed February 1, 2014

We are a couple in our late 30's and we stayed in this stylish hotel for 2nights and it was just fantastic from the moment we arrived until check out, staff were super friendly and rooms very extremely stylish and spacious.
Bathrooms very beautiful - yes they aren't separated by a door but they blend perfectly with the design of the room - can't understand why all the American reviewers keep complaining about everything about this hotel. In Europe this is what we consider a 5 stars property and I can't fault anything about this hotel. I used to live in Madrid and I know this area is safe and close to many great areas including the amazing Retiro park opposite.
Didn't try the breakfast, we missed it as we were sleeping so well on the amazing extra large beds- that says a lot!
Turndown service was awesome and I have nothing bad to say about this hotel.
We left a wallet in a taxi the previous night and the lady at reception did her utmost to get it back for us, outstanding service.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DivingFrenchie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel Angel M, Gerente at Hotel Hospes Puerta de Alcala, responded to this review, March 17, 2014
Dear Guest

Thank you a lot for sharing a positive comment with us and for having chcosen the Hotel Hospes Madrid.
I am pleased to read that everything everything has been perfect during your last stay in our hotel. I will personally thank the staff for the good attention they gave you.
Thank you again and I hope that you will finally try the breakfast during your next stay in our hotel.

Sincerely

Miguel A. Molina
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level 5 Contributor
50 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
Reviewed January 29, 2014

The Hospes Madrid is a fantastic modern hotel. Our room was amazing and the bathroom is one of the best I have seen in a hotel - it was just great. The breakfast is also great, with a buffet and a list of items which they will cook to order for you. The hotel is located a 15 minute walk from Plaza Major, with shops, restaurants and bars on your doorstep. The staff are unbelievably friendly and helpful, it was a pleasure to stay there, and when we go back to Madrid we will definitely stay there again.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SJ123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel Angel M, Gerente at Hotel Hospes Puerta de Alcala, responded to this review, March 17, 2014
Dear Guest,

First of all I would like to thank you for the comment you’ve posted about your stay in our Hotel Hospes Madrid.
I am very happy to see that our hotel’s room, restaurant, staff and location satisfied you a lot.
We hope to welcome you back soon.
Best regards

Miguel A. Molina
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jacksonville, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 27, 2014

Great hotel. Very central location. Rooms are very comfortable and cozy, with a lot of character (not your usual hotel-chain look). The service is very good and the staff super friendly and helpful. I'd absolutely recommend it!

  • Stayed January 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NatStewart2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel Angel M, Gerente at Hotel Hospes Puerta de Alcala, responded to this review, March 17, 2014
Dear Mrs. Stewart,

Thank you a lot for sharing your opinion about our Hotel Hospes Madrid.
I am very pleased to learn that our services and staff made you have a “great experience”.
Thank you again and we hope to welcome you back soon.

Cordially,

Miguel A. Molina
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level 4 Contributor
46 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed January 25, 2014

We stayed here in October and had such a lovely time. The hotel is in a great location- very central. The rooms were clean, fresh, and lovely. The staff was very helpful during our stay in telling us what to check out and where to go.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Monira A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel Angel M, Gerente at Hotel Hospes Puerta de Alcala, responded to this review, March 17, 2014
Dear guest,

Thank you very much for having chosen Hotel Hospes Madrid for your last stay in our city and for having taken some of your valuable time to share a comment with us.
We are greatly pleased to know that you have found our services and staff outstanding.
We hope to welcome you back soon for your next stay in our city.
Sincerely,

Miguel A. Molina
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level 6 Contributor
113 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed January 25, 2014

A friend had recommended the Hospes Chain as the only place to stay in Spain. In Cordoba, we would agree, but not necessarily for Madrid.

We were driving into Madrid and the hotel was absolutely impossible to find and as we were calling repeatedly to get directions, they were not that helpful. The rooms are stylish though very small. The staff was friendly and helpful after we finally arrived.

Location is okay. We like to walk in cities and it was quite a hike to get anywhere worthwhile. Nice views if you get a room in the front.

Room Tip: Get a room on the front to see the plaza and the park across.
See more room tips
  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NYCDesign78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Madrid hotels
Barrio de Salamanca
Wellington Hotel
Wellington Hotel
#46 of 435 in Madrid
1,428 reviews
Barrio de Salamanca
Jardin de Recoletos
Jardin de Recoletos
#29 of 435 in Madrid
549 reviews
Barrio de Salamanca
Hotel Unico Madrid
Hotel Unico Madrid
#9 of 435 in Madrid
817 reviews
Show Prices
Show Prices
Show Prices
Chueca
URSO Hotel & Spa
URSO Hotel & Spa
#14 of 435 in Madrid
439 reviews
Barrio de Salamanca
Gran Melia Fenix
Gran Melia Fenix
#34 of 435 in Madrid
2,091 reviews
Chueca
The Principal Madrid
The Principal Madrid
#11 of 435 in Madrid
965 reviews
Show Prices
Show Prices
Show Prices

Been to Hotel Hospes Puerta de Alcala? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Hospes Puerta de Alcala

Property: Hotel Hospes Puerta de Alcala
Address: Plaza Independencia 3, 28001 Madrid, Spain
Location: Spain > Community of Madrid > Madrid > Barrio de Salamanca
Amenities:
Bar / Lounge Beverage Selection Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#18 Business Hotel in Madrid
#19 Family Hotel in Madrid
#22 Luxury Hotel in Madrid
#44 Romantic Hotel in Madrid
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hotel Hospes Puerta de Alcala 5*
Number of rooms: 41
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, TravelClick, Hotels.com, Orbitz, Cheap Tickets, TripOnline SA, Hotwire, Cancelon, Agoda, HotelQuickly and getaroom.com so you can book your Hotel Hospes Puerta de Alcala reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hospes Madrid Hotel Madrid
Hospes Hotel Madrid
Madrid Hospes Hotel

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing