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“The best boutique hotel in Madrid”
Review of Room Mate Laura

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Room Mate Laura
Ranked #15 of 440 Hotels in Madrid
Certificate of Excellence
Reviewed April 12, 2013

We took our 11 month old daughter on our first vacation abroad as a family. Upon checking in, the receptionist seeing that we were tired from the flight, upgraded us to a suite at no additional cost. They supplied our room with a crib and were very attentive to our needs. The rooms are spacious, attractive, and well kept. You can't get a better location or value in Madrid.

  • Stayed: April 2013, traveled with family
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Thank Joshua G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JOSE LUIS C, Director de Recepción at Room Mate Laura, responded to this reviewResponded April 19, 2013

Thank you so much for such nice comments about your first stay in Laura.

I would like to thank you as well in behalf of Room Mate Laura´s lema as all our efforts are far compensated when we read reviews like yours!


Thank you so much and look forward to a second visit! If this is the case, do not hesitate to contact us in laura@room-matehotels.com.

We´d be pleased to meet you again!

Kind regards.

Jose Luis Cabezas
Front Desk Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed March 28, 2013

My wife and I checked into roommate Laura on march 23 and checked out on march 27, 2013. We were greeted with a nice welcoming note from Janet, the hotel manager, which we thought was a nice gesture. The benefits of this hotel are many, to name a few:

positives:
1- the service is the best I've seen at hotels (and I travel a lot). Warm, kind and extremely helpful at the reception guiding us to wherever we wanted to go and see, in particular Javi, who spent a lot of his time guiding me and my wife, with a smile. 2- breakfast is amazing with variety of choices to suit people on a diet or people with a strict regime of Eating. kudos on the choices! 3- big rooms, some of the biggest in Madrid for same or even less price than others. 4- location, location, location!! right between Sol and Gran Via next to Plaza St. Martin. Strategically located Right in the heart of Madrid, but still quiet to sleep. 5- my wife had an issue with the wireless connection upon our arrival and the staff did their utmost to help solve it. It was eventually fixed. We appreciated their efforts.

Negatives:
1- The 4th floor rooms have a slanted roof, which can be cumbersome to walk around and have to be cautious lest you hit your head, but that is typical of old Madridian buildings. We came to get used to after a while.


Other than that, I recommend room mate Laura to anyone visiting madrid and wants a fair priced 3 star hotel, with excellent service and helpful staff and an amazing location

Stayed: March 2013, traveled as a couple
Thank RonySaouda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JOSE LUIS C, Director de Recepción at Room Mate Laura, responded to this reviewResponded April 4, 2013

Dear Rony,

Thank you so much for such nice comments about your first stay in Laura.

I would like to thank you as well in behalf of Room Mate Laura´s lema as all our efforts are far compensated when we read reviews like yours!
I will give Javi ( receptionist ) and Janet ( hotel manager ) that you mention in your commentary,
my compliments and greetings from you.

Thank you so much and look forward to a second visit! If this is the case, do not hesitate to contact us in laura@room-matehotels.com. We´d be pleased to meet you again!

Kind regards.

Jose Luis Cabezas
Front Desk Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 24, 2013

My husband and I stayed at Room Mate Laura, in Madrid, in May 2012.
The acommodations are great. Our room was so big and so creatively decorated. The staff was always ready to help.
Besides, we had a problem there and everything was solved. We had lost 300 euros in the locker and we just realized that when we were in Barcelona. Then, I contacted the manager, Janet Cortés Guasch, who did the possible and the impossible to return that money to us.
Thanks to Janet the money arrived at Brazil safelly!!!
Janet, we are very grateful for your help and kindness.
And we recommend the hotel to everybody who likes good service and nice treatment!

Stayed: May 2012, traveled with friends
Thank Sarah V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jcortes, Gerente at Room Mate Laura, responded to this reviewResponded March 26, 2013

Dear Sarah,

Thank you very much for your kindness and generousity sharing your experience with other Trip Advisor users. We are glad we could finally make it and really hope to meet in Madrid if you come back!

Best wishes from Laura!

Janet Cortes
Manager

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Reviewed February 25, 2013

We stayed three nights here and overall were very pleased. The reception were friendly and very helpful, nothing too much trouble. We were immediately offered an upgrade, but after viewing the rooms, decided to stick with the standard room, which was fine. The stairs up to the 'loft' bedroom are quite steep, and since we spent little time in the room were happy with the standard room, which had all we needed. No problem with noise at all, small balcony to watch the world go by..... we didn't pay to open the kitchenette, I took a small travel kettle with me to make tea in the room. Plenty of hot water, and everything clean. Only comment I would make is that the carpet is very thin, you feel the hardness of the floor, an underlay would make the whole place feel more luxurious. Would definitely go back. Good breakfast, everything you could want.

Room Tip: We stayed in room 307, no problems with noise, small balcony, lots of cupboard space.
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  • Stayed: February 2013, traveled as a couple
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Thank marionjane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jcortes, Gerente at Room Mate Laura, responded to this reviewResponded March 26, 2013

Dear guest,

Thank you so much for such a complete review about your stay with us. We are happy to learn you enjoyed your stay in Laura and look forward to meeting you again in a future ocassion.

Please feel free to contact me if you wish to come back!

Kind regards,

Janet Cortes
Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 25, 2013

This hotel is between Plaza del Sol and Operas so very convenient making most sights walkable, and very close to multiple Metro stations. It is on a small street - but this street was quite loud at night on the top floor (granted, it was Carnival and Sat PM - Sunday was much quieter). For the price, our room was very nice - clean, good bath, bed with a good comforter, nice tv (although a few stations were without audio - we didn't complain so I can't complain here). Your power is off when you aren't in the room (and the key out), and it wasn't warm when we were there, but didn't notice the room being too cold, and it warmed up quickly. The hotel itself is decorated trendy, and breakfast is in nice room on the lower level. Breakfast was cereal and breads with juice and a few hot entrees (eggs, meat) along with cold cuts and cheese (and 8 euros / this was not included when we booked on Expedia). You definitely don't get pampered by staff (it's not that type of hotel), but they were pleasant and helpful when asked. For the price, this was very nice, with a great location.

Room Tip: The top floor has very small windows, but also pitched ceilings.
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  • Stayed: February 2013, traveled with friends
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Thank c18r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JOSE LUIS C, Director de Recepción at Room Mate Laura, responded to this reviewResponded March 8, 2013

Dear guest,

Thank you so much for such an excellent review about Laura.

We are glad to learn that you enjoyed your stay with us so much! We would be grateful if you decide to come back again!

We will take good note about the points that have been not so good, in order to improve them.

Kindest regards,

Jose Luis Cabezas
Front Desk Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 25, 2013

We have been there for 2 nights, over a weekend. Lucky, we were placed at a roof top room (less noise). But we had a twin room and wanted a double room. When we arrived (after 00:00), it was too late, there were no left rooms. On the next morning, it was offered a superior room in the 1st floor, or they could make the beds as a double bed. We asked for the later. We went out for the day. When we arrived, before dinner, the room was the same. At the reception, they had the information the bed had been transformed- no they hadn't. The housekeeper was no longer there, there were no available rooms.

So after they said they got a solution nothing happened.
The room was ok but with some evidence of not being new (on the walls). There is some noise, even on the top floor. At 6:30 am you are wakened by the monastery bells. We booked this believing it was a better hotel and more centrally locater, but in doubt between Laura and Alicia, I would give Alicia a better chance.

Room Tip: Ask for a quieter room. There are rooms right in front of the reception, on the ground floor, that a...
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  • Stayed: February 2013, traveled as a couple
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Thank Sus12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jcortes, Gerente at Room Mate Laura, responded to this reviewResponded March 26, 2013

Dear guest,

Thank you for taking the time to write your comments about your stay with us. I regret to find out your petitions were not satisfied. We have taken actions to improve internal communication and make sure we do not fail in the future.

If you decide to come back to Room Mate Laura, please feel free to contact me directly, I´d make sure you have an excellent experience with us.

With best regards,

Janet Cortes
Manager

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Reviewed February 18, 2013

Hotel is centrally located but in a small street out of Gran Via, at a walking distance from the main shopping area and restaurants. Good breakfast. Clean, spacious and comfortable room.
Staff was very helpful and friendly. Nice green apples in the lobby, every day.

Room Tip: Very good price for such a perfect location
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  • Stayed: August 2012, traveled with family
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Thank Marie-Christine L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JOSE LUIS C, Director de Recepción at Room Mate Laura, responded to this reviewResponded March 8, 2013

Dear Marie- Christine,

Thank you so much for such an excellent review about Laura.

We are glad to learn that you enjoyed your stay with us so much! We would be grateful if you decide to come back again!

Kindest regards,

Jose Luis Cabezas
Front Desk Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Room Mate Laura

Address: Travesia Trujillos 3 | Plaza de las Descalzas, Reales, 28013 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid > Centro , Sol
Amenities:
Free High Speed Internet ( WiFi ) Kitchenette
Hotel Style:
#18 Family Hotel in Madrid
#31 Romantic Hotel in Madrid
#51 Business Hotel in Madrid
Price Range: $94 - $271 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Room Mate Laura 3*
Number of rooms: 36
Reservation Options:
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Also Known As:
Room Mate Laura Madrid
Room Mate Laura Hotel

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