We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“I recommend”
Review of Room Mate Laura

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Room Mate Laura
Ranked #15 of 436 Hotels in Madrid
Certificate of Excellence
Governador Valadares, MG
Level 3 Contributor
12 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“I recommend”
Reviewed March 24, 2013

My husband and I stayed at Room Mate Laura, in Madrid, in May 2012.
The acommodations are great. Our room was so big and so creatively decorated. The staff was always ready to help.
Besides, we had a problem there and everything was solved. We had lost 300 euros in the locker and we just realized that when we were in Barcelona. Then, I contacted the manager, Janet Cortés Guasch, who did the possible and the impossible to return that money to us.
Thanks to Janet the money arrived at Brazil safelly!!!
Janet, we are very grateful for your help and kindness.
And we recommend the hotel to everybody who likes good service and nice treatment!

Stayed May 2012, traveled with friends
Helpful?
Thank Sarah V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jcortes, Gerente at Room Mate Laura, responded to this review, March 26, 2013
Dear Sarah,

Thank you very much for your kindness and generousity sharing your experience with other Trip Advisor users. We are glad we could finally make it and really hope to meet in Madrid if you come back!

Best wishes from Laura!

Janet Cortes
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,643 reviews from our community

Traveler rating
    952
    526
    136
    24
    5
See reviews for
320
841
77
123
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (128)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Brussels, Belgium
Level 6 Contributor
127 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed February 25, 2013

We stayed three nights here and overall were very pleased. The reception were friendly and very helpful, nothing too much trouble. We were immediately offered an upgrade, but after viewing the rooms, decided to stick with the standard room, which was fine. The stairs up to the 'loft' bedroom are quite steep, and since we spent little time in the room were happy with the standard room, which had all we needed. No problem with noise at all, small balcony to watch the world go by..... we didn't pay to open the kitchenette, I took a small travel kettle with me to make tea in the room. Plenty of hot water, and everything clean. Only comment I would make is that the carpet is very thin, you feel the hardness of the floor, an underlay would make the whole place feel more luxurious. Would definitely go back. Good breakfast, everything you could want.

Room Tip: We stayed in room 307, no problems with noise, small balcony, lots of cupboard space.
See more room tips
  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank marionjane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jcortes, Gerente at Room Mate Laura, responded to this review, March 26, 2013
Dear guest,

Thank you so much for such a complete review about your stay with us. We are happy to learn you enjoyed your stay in Laura and look forward to meeting you again in a future ocassion.

Please feel free to contact me if you wish to come back!

Kind regards,

Janet Cortes
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indianapolis, Indiana
Level 4 Contributor
29 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed February 25, 2013

This hotel is between Plaza del Sol and Operas so very convenient making most sights walkable, and very close to multiple Metro stations. It is on a small street - but this street was quite loud at night on the top floor (granted, it was Carnival and Sat PM - Sunday was much quieter). For the price, our room was very nice - clean, good bath, bed with a good comforter, nice tv (although a few stations were without audio - we didn't complain so I can't complain here). Your power is off when you aren't in the room (and the key out), and it wasn't warm when we were there, but didn't notice the room being too cold, and it warmed up quickly. The hotel itself is decorated trendy, and breakfast is in nice room on the lower level. Breakfast was cereal and breads with juice and a few hot entrees (eggs, meat) along with cold cuts and cheese (and 8 euros / this was not included when we booked on Expedia). You definitely don't get pampered by staff (it's not that type of hotel), but they were pleasant and helpful when asked. For the price, this was very nice, with a great location.

Room Tip: The top floor has very small windows, but also pitched ceilings.
See more room tips
  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank c18r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JOSE LUIS C, Director de Recepción at Room Mate Laura, responded to this review, March 8, 2013
Dear guest,

Thank you so much for such an excellent review about Laura.

We are glad to learn that you enjoyed your stay with us so much! We would be grateful if you decide to come back again!

We will take good note about the points that have been not so good, in order to improve them.

Kindest regards,

Jose Luis Cabezas
Front Desk Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lisbon, Portugal
Level 5 Contributor
64 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed February 25, 2013

We have been there for 2 nights, over a weekend. Lucky, we were placed at a roof top room (less noise). But we had a twin room and wanted a double room. When we arrived (after 00:00), it was too late, there were no left rooms. On the next morning, it was offered a superior room in the 1st floor, or they could make the beds as a double bed. We asked for the later. We went out for the day. When we arrived, before dinner, the room was the same. At the reception, they had the information the bed had been transformed- no they hadn't. The housekeeper was no longer there, there were no available rooms.

So after they said they got a solution nothing happened.
The room was ok but with some evidence of not being new (on the walls). There is some noise, even on the top floor. At 6:30 am you are wakened by the monastery bells. We booked this believing it was a better hotel and more centrally locater, but in doubt between Laura and Alicia, I would give Alicia a better chance.

Room Tip: Ask for a quieter room. There are rooms right in front of the reception, on the ground floor, that a...
See more room tips
  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sus12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jcortes, Gerente at Room Mate Laura, responded to this review, March 26, 2013
Dear guest,

Thank you for taking the time to write your comments about your stay with us. I regret to find out your petitions were not satisfied. We have taken actions to improve internal communication and make sure we do not fail in the future.

If you decide to come back to Room Mate Laura, please feel free to contact me directly, I´d make sure you have an excellent experience with us.

With best regards,

Janet Cortes
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Moscow, Russia
Level 3 Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed February 18, 2013

Hotel is centrally located but in a small street out of Gran Via, at a walking distance from the main shopping area and restaurants. Good breakfast. Clean, spacious and comfortable room.
Staff was very helpful and friendly. Nice green apples in the lobby, every day.

Room Tip: Very good price for such a perfect location
See more room tips
  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marie-Christine L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JOSE LUIS C, Director de Recepción at Room Mate Laura, responded to this review, March 8, 2013
Dear Marie- Christine,

Thank you so much for such an excellent review about Laura.

We are glad to learn that you enjoyed your stay with us so much! We would be grateful if you decide to come back again!

Kindest regards,

Jose Luis Cabezas
Front Desk Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris, France
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed February 10, 2013

In Sep-2012, we stayed in this hotel for 2 days and I was really surprised with the quality of services offered here. Things related to accommodation were beyond expectations. Rooms were super duper clean, spacious and well appointed with all the things of need. View from the balcony, breakfast having every variety and artistic décor of the place impressed me a lot. Location is central and nice restaurants are at walking distance. One of our friends, who was having backache found the beds and mattresses very comfortable. Friendly nature of the staff is really unforgettable. I will surely recommend this place to my friend, who is getting married.

  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alisa H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JOSE LUIS C, Director de Recepción at Room Mate Laura, responded to this review, March 8, 2013
Dear Alisa,

Thank you so much for such nice comments about your first stay in Laura.

I would like to thank you as well in behalf of Room Mate Laura´s lema as all our efforts are far compensated when we read reviews like yours!

Thank you so much and look forward to a second visit! If this is the case, do not hesitate to contact us in laura@room-matehotels.com. We´d be pleased to meet you again!

Kind regards.

Jose Luis Cabezas
Front Desk Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ankara
Level 3 Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed January 24, 2013

Location is perfect, every touristic attractions are easily accessible, despite this it is in quite street. It is a bit different from classic hotel, athmosphere is very modern and trendy. Breakfast is above the avarege but the breakfast room is a bit cold.

We booked a "Loft chic" , two-floors indeedr 1,5 floors room which is somewhat price compared to other rooms but it must be tolerable, because the room was excellent, very huge room., lovely & funky. It is much more spacious that junior suits of other hotels. Living area, sofa, table/chairs, TV, bath and small kitchen is in the ground floor, sleeping space with kingsize bed is on the upper floor. It is like a balcony in a great, high-ceiling room.

Staff is very perfect, always a delicious green apple lobby.

The only complain can be the heating of the room. There is no central heating, there is air-conditioner in room and must work always and the upper deck is much more hot than the ground floor.

Shortly, Perfect hotel at great location at right price.
Don't think twice.

Room Tip: Choose the room loft chick, great experience
See more room tips
  • Stayed February 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank WindyRoad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JOSE LUIS C, Director de Recepción at Room Mate Laura, responded to this review, February 8, 2013
Thank you so much for such nice comments about your first stay in Laura.

I would like to thank you as well in behalf of Room Mate Laura´s lema as all our efforts are far compensated when we read reviews like yours!

We also will take good note about the points that you mention that have been not os good, and we will do our best in order to improve them.

Thank you so much and look forward to a second visit! If this is the case, do not hesitate to contact us in laura@room-matehotels.com. We´d be pleased to meet you again!

Kind regards.

Jose Luis Cabezas
Front Desk Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Madrid hotels
Centro
Room Mate Mario
Room Mate Mario
#43 of 436 in Madrid
1,866 reviews
Chueca
Only YOU Boutique Hotel Madrid
Show Prices
Show Prices
Show Prices
Huertas
Hotel Room Mate Alicia
Hotel Room Mate Alicia
#42 of 436 in Madrid
1,258 reviews
Centro
Gran Melia Palacio de Los Duques
Centro
Hotel Francisco I
Hotel Francisco I
#62 of 436 in Madrid
1,709 reviews
Show Prices
Show Prices
Show Prices

Been to Room Mate Laura? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Room Mate Laura

Property: Room Mate Laura
Address: Travesia Trujillos 3 | Plaza de las Descalzas, Reales, 28013 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid > Centro , Sol
Amenities:
Free High Speed Internet ( WiFi ) Kitchenette
Hotel Style:
#25 Family Hotel in Madrid
#31 Romantic Hotel in Madrid
#51 Business Hotel in Madrid
Price Range (Based on Average Rates): $
Hotel Class:3 star — Room Mate Laura 3*
Number of rooms: 36
Reservation Options:
TripAdvisor is proud to partner with Room Mate Hotels, Travelocity, Booking.com, Orbitz, Expedia, Hotels.com, Priceline, Ctrip TA, TripOnline SA, Cancelon, Hotwire, Agoda, HotelQuickly and getaroom.com so you can book your Room Mate Laura reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Room Mate Laura Madrid
Room Mate Laura Hotel

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing