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Reviews (2,042)
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Reviewed September 27, 2017 via mobile

I stayed 5 nights in september 2017 in an wxecutive room on second floor -

The room was nicely decorated, not too large but sufficient (due to a smart structure), with a lovely view over the street (which thank god was not loud during the night)

The location is absolutely perfect behind the opera house, with exit from subway at the end of the street

Staff was kind, helpful and competent

I would choose again for a stay !

Stayed: September 2017, traveled with friends
Thank poeschel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofiaTsoumas, Director de Recepción at Room Mate Mario, responded to this reviewResponded November 3, 2017

Dear guest,

I have just read your nice review, and just a few lines to send you a big thank you because your message is the best brochure about Mario!

See you here again

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 25, 2017

We've never felt more at home in a hotel ever! The hotel is very nice and located in the very center of Madrid - close to the Opera, Puerta del Sol, Plaza Mayor, it's very well connected to the main attractions. Our room was very quiet, comfortable and well equipped - the bed was AMAZING, the TV very nice, the bathroom was comfortable and well stocked and restocked daily with shower cosmetics of very high quality.

But that's only the beginning.

The main thing that puts a smile on your face is the team that makes this place so amazing. They welcomed us in such a way that almost made us forget we've been up from very early in the morning, our flight was canceled, and we had to spend a ton of money just to get to Madrid. Not to mention the surprise they threw for us when we mentioned we were visiting the city as part of our wedding anniversary trip...

We are truly thankful to everyone that made our (short) stay so amazing, answered all our questions and requests and were always smiling and helpful!

  • Stayed: September 2017, traveled as a couple
    • Value
    • Cleanliness
    • Service
Thank Nikolay B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofiaTsoumas, Director de Recepción at Room Mate Mario, responded to this reviewResponded November 2, 2017

Dear Guest,

Thank you so much for such a great comment and so nice words about your stay at Room Mate Mario. We are especially pleased that the hotel was of your total satisfaction. Thank you also for mentioning our Staff, I will share your review with them. It was so nice to hear that you were celebrating your wedding anniversary with us, and share it with you!!
We all are working hard to provide the best possible attention and service to our Guests.
I really hope to have the chance to welcoming you back in the near future.

Sofia Tsouma
Front Desk Manager
Room Mate Mario

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 25, 2017

We stayed here for four nights and were extremely happy with the hotel. The location is in walking distance to many of the tourist sights and in a central lively area. There are loads of places to eat and drink at a close walk from the hotel. Our room was comfortable, neat and very quite with nice toiletries and good amenities. Hotel breakfast buffet was very good with a decent selection. Staff were friendly and helpful. Special thanks to Natalia for her delicious pastries. Would stay here again.

  • Stayed: September 2017, traveled with family
    • Sleep Quality
    • Rooms
    • Service
Thank tanya g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofiaTsoumas, Director de Recepción at Room Mate Mario, responded to this reviewResponded November 2, 2017

Dear guest,

Thank you so much for your nice words about Mario, and the staff.
I am glad to hear that you enjoyed our location and our breakfast.

I really hope to have the chance to welcoming you back in the near future.

Sofia Tsouma
Front Desk Manager
Room Mate Mario

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 23, 2017

Spent 3 nights at this great little hotel at the heart of Madrid , the service was excellent , at all areas , specially in the room cleaning and at the front desk. The location CANT be better! In short , great service, great location , great price experience relationship!

Great Job , will definitely be back!

Fernando

Room Tip: 2 floor to the street view
  • Stayed: September 2017, traveled solo
    • Rooms
    • Cleanliness
    • Service
Thank Fernando P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofiaTsoumas, Director de Recepción at Room Mate Mario, responded to this reviewResponded November 2, 2017

Dear Guest,

Thank you so much for such a great comment and so nice words about your stay at Room Mate Mario.
We are especially pleased that the hotel was of your total satisfaction.
I really hope to have the chance to welcoming you back in the near future.

Sofia Tsouma
Front Desk Manage
Room Mate Mario

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 22, 2017

This was our first holiday using the Room Mate chain and we have nothing but praise for all the staff at Room Mate Mario, Madrid.

From the moment we booked in, to the end, of our stay we were made very welcome by Daniel, Diego and other staff members.A special mention too, for the ladies at breakfast (sorry, didn't get their names) who ensured the breakfast buffet was always plentiful and of a very decent quality.

The atmosphere in the hotel was warm and friendly, with no air of stuffiness. The staff were always approachable and helpful. They were easy going, yet quietly efficient.

The rooms were modern and minimalist, very clean and comfortable. The bed offered a relaxing night's sleep. The bathroom was always clean and the shower nice and warm.

The location is very central, just five minutes walk from Metro Opera, 45 minutes from the airport.

We cannot fault this hotel and it's value for money. We would stay here again without hesitation, We recommend this hotel unreservedly, the staff make it special.

Thank you.

  • Stayed: September 2017, traveled as a couple
    • Value
    • Rooms
    • Service
Thank Amjad R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofiaTsoumas, Director de Recepción at Room Mate Mario, responded to this reviewResponded November 2, 2017

Dear Guest,

Thank you for leaving your review about your stay at Room Mate Mario. It´s great to read comments like yours! Thank you also for mention the staff, we all are working hard to provide the best possible attention and service to our Guests.
We hope to be your home in the city for next time.

Kind Regards,

Sofia Tsouma
Front Desk Manager
Room Mate Mario

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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