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Reviews (2,042)
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Reviewed August 7, 2017

nice and cosy hotel in a perfect location with a great metro connection. even small rooms are comfy and very clean. the breakfast was more than very good. the staff was very helpful and polite. every night there was free tea at the reception

Room Tip: if you need a balcony or one somkes then go for the bigger rooms
  • Stayed: August 2017, traveled with friends
    • Location
    • Sleep Quality
    • Service
Thank Stella K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofiaTsoumas, Director de Recepción at Room Mate Mario, responded to this reviewResponded August 8, 2017

Dear guest,

Thank you for sharing your review following your recent stay at Room Mate Mario
I am glad to hear that you enjoyed our location, room and breakfast. We will send your words to the whole team. Thank you very much! We hope to see you again soon, do not hesitate to contact me for it.

Best Wishes from Madrid

Sofia Tsouma
Front Desk Manager
Room Mate Mario

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 6, 2017

At Room Mate Mario you are centrally located (like seriously, our Madrid friend told us we couldn't have picked a better location). It is in a quaint area right near the Taxi stand, bus stop, subway, restaurants, shopping, banks, the Opera and Royal Palace. In fact, what was even better is there is a grocery store 2-3 doors down and also a laundromat! (I met a couple who went out of their way to go to this one!)

Okay, so now you know the location is good. Upon arrival you will notice the 'look' and 'vibe' of the hotel. LOVE it. Very modern and laid back. There is always someone staffing the desk and they are always friendly and helpful. They generally have tea and water ready in the lobby, and several different nooks to sit and wait, or just get out of the hotel room.

Take the stairs (short range of steps) or elevator.
They have breakfast available for a fee. I didn't take advantage of this service.
Our room had comfy beds (my children were thankful for the thick, soft mattresses) and amenities were also provided. The room seemed quite large, and had a mini bar. The mini bar was VERY reasonable and we took advantage of using it several times.

The only thing I think could be improved, and I did not point this out to staff because it did not bother me (but it might someone else) is that there was some grime in the shower. It definitely could use a good scrubbing to get some of the build up off, but I use to be in housekeeping and I notice these things. Is that a reason not to stay? NO! In fact, I'm pretty sure if I had brought it to someone's attention it would have been taken care of. Another thing that kept the 5 star rating for me was that there seemed to be some work going on somewhere in the building. At around 9 am banging/drilling could be heard on the other side of the wall. It wasn't a big deal for me as we didn't sleep in, but for someone else it could be.

My teenagers loved staying here, I loved staying here, and would do so again in a heartbeat.

Room Tip: There are rooms with city views, and some that do not have them. Ask to verify what you are getting.
  • Stayed: August 2017, traveled with family
    • Value
    • Sleep Quality
    • Service
Thank Deidra M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofiaTsoumas, Director de Recepción at Room Mate Mario, responded to this reviewResponded August 8, 2017

Dear Guest,

First of all we would like to appreciate your time in expressing your thoughts regarding your stay at Room Mate Mario. We are happy to know that you liked the centric location and the design. Thank you also for mention the staff, we all are working hard to provide the best possible attention and service to our Guests. I will take good note about the shower issue in order to improve the service towards all of our guests.
I really hope to have the chance to welcoming you back in the near future.

Sofia Tsouma
Front Desk Manager
Room Mate Mario


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 2, 2017

Best service, nice staff, very good room, excelent breakfast. Near of all turistic points and easy access to metro station , taxi and bus. Very clean and bathroom with all basic needs to men and woman: to shave, to nails, etc..

Room Tip: Ask hotel what you want, they always try to atend your desire.
  • Stayed: July 2017, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank vitormrpinto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofiaTsoumas, Director de Recepción at Room Mate Mario, responded to this reviewResponded August 4, 2017

Dear Guest,

Thank you for sharing your review following your recent stay at Room Mate Mario
I am glad to hear that you enjoyed your stay with us.
I really hope to have the chance to welcoming you back in the near future,
Best Wishes from Sunny Madrid,

Sofia Tsouma
Front Desk Manager
Room Mate Mario

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 2, 2017 via mobile

This hotel is brilliant. The bathroom in our room was amazing I could not fault it. Our bedroom was so clean and the staff were absolutely amazing. Breakfast was good and the staff there were also extremely polite. This hotel has made me want to come back to Madrid.

Stayed: March 2017, traveled with friends
Thank CParisB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofiaTsoumas, Director de Recepción at Room Mate Mario, responded to this reviewResponded August 4, 2017

Dear Guest,

Thank you so much for sharing your experience with Mario, including a beautiful review!!
We are glad to see that you enjoyed your stay in Madrid and hope to be your home in the city for next time.
Best regards,

Sofia Tsouma
Front Desk Manager
Room Mate Mario

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 28, 2017

Excellent, super friendly staff helped with everything- great room, comfy bed, beautiful balconies and street view- best breakfast bar ever: good variety, well stocked and available till noon- ! location couldn't be better! : 100M from Opera Metro, Royal Palace and Cathedral 5 minute walk where we went in evenings, taxis always available, great local restaurants and cafes, close to Gran Via and shopping, laundromat across street, everything we needed nearby - Highly recommend this excellent hotel and will go back agin on our next trip.

Room Tip: street front rooms have balconies
  • Stayed: July 2017, traveled as a couple
    • Value
    • Location
    • Service
Thank ptillotson1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofiaTsoumas, Director de Recepción at Room Mate Mario, responded to this reviewResponded August 2, 2017

Dear Guest,

Thank you for having trusted us for your stay in Madrid. We were very happy to see that you find the room so comfortable and enjoyed our breakfast so much. We will send your words to the whole team. Thank you very much! We hope to see you again soon, do not hesitate to contact me for it.

Sofia Tsouma
Front Desk Manager
Room Mate Mario

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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