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“Excellent,friendly service from english-speaking staff.”
Review of Room Mate Mario

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Room Mate Mario
Ranked #41 of 438 Hotels in Madrid
Certificate of Excellence
Reviewed September 29, 2012 via mobile

Reception staff were most obliging and helpful. Rooms were not grand but were clean, comfortable snd well maintained. The hotel is well situated being neat the Opera and major Calles and not far from the Plaza Mayor. A taxi rank is only a minute from the front door.

  • Stayed: September 2012
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Thank scriptor09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nora_Arrizurieta, Director de Recepción at Room Mate Mario, responded to this reviewResponded October 1, 2012

Dear Guest,

Thank you so much for sharing your review by Tripadvisor.

It includes our staff, cleanness, location... so we will share your remarks with the entire staff.

It makes that our work has sense!

Best regards,

Nora Arrizurieta
Front desk Manager
Room Mate Mario

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Reviewed September 28, 2012

The personnel was very friendly and are thinking with you; they try to come up with solutions for your problems. Our problem was that we had to be at the airport at 7:30, but on sundays the breakfast starts at 8:00! The personnel was trying to be helpful and walked us up to the breakfast room to let us get something to eat on the way to the airport. Up front they warned us that there wouldn't be much to grab as everything had to be prepared yet.

They also offered services - for free - like calling a cab, wake up call, etc. Nothing very special, but it was special because you offered it before you could ask for it, but they did it in a considerate manner instead of the usual annoying manner.

The rooms were clean and tidy. Although we used the card that housecleaning was not necessary, they were considerate enough to call the room and check whether we needed some clean towels!

The whole of the hotel was tidy and very stylish and best of all: the airconditioning worked. Unfortunately the AC didn't go lower than 19ºC.

It is very near the underground and you in the vicinity there is a lot to see.
I'd go again. The only downside I can think of is that it is still a little pricey, although it was the cheapest in it's class.

  • Stayed: September 2012, traveled as a couple
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Thank Eduard M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nora_Arrizurieta, Director de Recepción at Room Mate Mario, responded to this reviewResponded October 1, 2012

Dear Eduard,

Thank you so much for your nice remark about our staff!!

Your review is the best guide that we can obtain, and we are really glad that you enjoyed our breakfast!! For your next trip do not forget to book the plane later in order to have a full breakfast, always till noon!!

See you nex time in Mario!!

Nora Arrizurieta
Front Desk Manager
Room Mate Mario

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Reviewed September 25, 2012

I was actually booked into Room Mate Laura, due to plumbing issues, I was given a room at Room Mate Mario. Upon check-in, the room I was given (although cheaper) seems small and with a small window that looks out to a back alley. I booked a duplex room at Laura. I asked to change rooms and was given a beautiful room with french balconies. However, the bathroom sink is separate from the shower and toilet on other side of room. And the second day I was there, I was locked out for awhile due to some malfunction of the door lock. The staff was very helpful and apologetic. The bed is great, with very nice sheets. Even housekeeping Katya was very friendly.Free wifi, but annoying that it keeps logging out. Overall, based on location, price and service, it was good. I would consider coming back.

  • Stayed: September 2012, traveled solo
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Thank Gnewey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jcortes, Gerente at Room Mate Mario, responded to this reviewResponded October 6, 2012

Dear guest,

First of all, let me appologize for the inconveniece of having to move to a different hotel. I am glad to see that the staff were nice and I will forward your comments about Katya to her directly. I would like to inform you that each room has it´s own style and most of our rooms have the sink inside the bathroom. We would be grateful if you decide to come back again and let us know your preferences in your reservation.

Looking forward to meeting you again!

Janet Cortés
Manager

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Reviewed September 25, 2012

The location of this hotel cannot be beaten, being a short walk from the Ópera metro stop. Despite the fact that it is in the center city and very close to the noisy area around the Puerta del Sol, the hotel and the street it is on are both quite and restful. The staff were welcoming and helpful upon arrival. The rooms were clean and comfortable, although they are showing a little wear, which is inevitable with this style of hotel. Breakfast was very good value, although I would have paid a little more for fresh orange juice. Recommended.

  • Stayed: September 2012, traveled solo
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1  Thank EyeofAngkor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nora_Arrizurieta, Director de Recepción at Room Mate Mario, responded to this reviewResponded September 26, 2012

Dear guest,

Thank you so much for your nice review about Mario, including your remarks about our location, staff, cleanness and breakfast.

Your reviews help us to know the things that we must change or improve, so thank you for your effort.

Hope to see you again in Mario in a near future!!

Regards,

Nora Arrizurieta
Front Desk Manager
Room Mate Mario

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Reviewed September 20, 2012

Location is great! Few steps away from opera , castle ,and puerta sol. Middle of everything , and still quiet. Rooms with comfortable beds.Airconditioned.Good breakfast . Helpful staff. Bookshelf with books to borrow in reception. Clean , good location,value for money!

  • Stayed: June 2012, traveled with family
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Thank Paul H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nora_Arrizurieta, Director de Recepción at Room Mate Mario, responded to this reviewResponded September 21, 2012

Dear Paul,

Thank you so much for your nice comments about the hotel.

Do not hesitate that Mario (including all the staff) will be waiting for your next visit!!

It will be a pleasure to host you again with us!

Best regards;

Nora Arrizurieta
Front Desk Manager
Room Mate Mario

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Reviewed September 20, 2012 via mobile

I visited Madrid last Easter and Mario was in the best place in town for a tourist. exactly next to the metro, next to the hop on bus stop and of course in the center if the town. but the 3 bed room we rented was a narrow 2 bed with an extra camping bed. We had a problem with the water tap but they fixed it in a minute. Breakfast is very nice!

  • Stayed: April 2012
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Thank paliroia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jcortes, Gerente at Room Mate Mario, responded to this reviewResponded September 25, 2012

Dear guest,

Thank you for taking the time to write a review about your stay with us. We are glad to see hat you enjoyed breakfast and that your issue with tap water was properly solved. We regret to see that we did not fulfill your expectatives in room size. For future references, please note that we have higher category rooms that may be more suitable for an extra bed. We would be grateful if you decide to visit any other Room Mate Hotel. If this is the case, please feel free to contact me directly on mario.direccione@room-matehotels.com.

Kind regards!

Janet Cortés
Manger

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Reviewed September 17, 2012

I popped back to Madrid this week for a couple of nights and booked room mate mario as the reviews were so good.

I can keep this review short and sweet.

The rooms are small but perfectly formed with kitsch murals behind the beds. Black out blinds and excellent air conditioning.
The bathrooms are clean with a cool grey and white tile design and a shower head that looks like a ray gun from mars attacks!

There was a bit of noise in the early morning but that's more to do with the attitude of guests in the hallways - I would keep my voice down if I was coming in at 4 am.

The stand out feature of this hotel is the staff. I have never felt so welcomed and cared for in a hotel. The staff are so warm and helpful!

One final note is that the hotel is on a beautiful quiet street and opera is the perfect place to stay for a visit to Madrid.

Thank you hotel mario!!

  • Stayed: September 2012
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1  Thank nadeemcrowe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nora_Arrizurieta, Director de Recepción at Room Mate Mario, responded to this reviewResponded September 18, 2012

Dear guest,

Thank you for including your nice review about our hotel in Trip Advisor.

Reading your review, I would like to book a room there right now! And that´s a great feeling!!

Thank you so much also for your beautiful words about our staff.

See you next time in Mario.

Nora Arrizurieta
Front Desk Manager
Room Mate Mario

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Room Mate Mario

Address: Calle Campomanes 4, 28013 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid > Centro
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
#48 Romantic Hotel in Madrid
#52 Business Hotel in Madrid
#54 Family Hotel in Madrid
Price Range: $107 - $272 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Room Mate Mario 2*
Number of rooms: 54
Reservation Options:
TripAdvisor is proud to partner with Room Mate Hotels, Orbitz, Hotels.com, Booking.com, Travelocity, Expedia, Cancelon, Agoda, TripOnline SA, Hotwire, Cheap Tickets and HotelQuickly so you can book your Room Mate Mario reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Room Mate Mario Madrid
Room Mate Mario Hotel Madrid

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