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“An experience, not just an apartment”
5 of 5 bubbles Review of Casa de Madrid

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Casa de Madrid
Ranked #101 of 283 Madrid B&B and Inns
Newcastle, Australia
Level Contributor
83 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
“An experience, not just an apartment”
5 of 5 bubbles Reviewed June 27, 2012

We recently stayed at Casa de Madrid, this is an amazing experience not just an apartment. The apartment is located on the 2nd floor (yes, there is a lift) of a beautiful old building directly opposite the Madrid Opera House in the centre of the city. Approximately 15 years ago it was renovated and converted into suites with their own ensuites and the interior design and artifacts are simply amazing. The staff were incredibly attentive and helpful and the overall experience is more like staying with a very wealthy maiden aunt than staying in a hotel. It is only a 5 minute walk to Platha Mayor and the incredible Madrid food markets. If you are looking for something that enhances your Madrid experience then this is the place for you!

Room Tip: Ask for one of the larger suites with an ensuite.
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  • Stayed June 2012, traveled as a couple
    • Value
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Helpful?
2 Thank dbucko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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162 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed June 15, 2012

I loved the Casa de Madrid for its difference. It is unique and more like an exquisite apartment than a hotel. From the moment you discover the doorway and walk in, you know this is going to be special. It's about been surrounded by beautiful objects that have a history. Our large airy room had two french windows with balconies and lovely views. It made me feel part of Madrid, especially as the charming English speaking staff were so helpful and went out of their way to make our stay very special, recommending restaurants and events. Although hot for the first few days, the air conditioner worked beautifully. Breakfast was served on silver trays with white linen and the coffee was excellent. Only caution is the extra charges but these are made clear from the start. All the rooms are completely different so choose from the website, the bathrooms also vary in size. Dont stay here if you expect a standardised 5 star hotel, the Casa de Madrid is much more - it's quirky, elegant and has its own personality, its individual (and thats hard to find these days) and is much more enjoyable. It made my stay in Madrid memorable.

Room Tip: Look on website as all rooms are different - including size.
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  • Stayed May 2012, traveled with friends
    • Value
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Helpful?
2 Thank christine_b_12262
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlotte, NC
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
2 of 5 bubbles Reviewed May 29, 2012

Casa de Madrid is, as described by others, an expensive apartment overlooking the Teatro Real. It might be for some, but for my travel companion it was not a remotely positive experience. I might have been comfortable there, but we didn't stay to find out, for reasons further described below. In any event, I think it's important for potential guests to understand that this is not a high-quality hotel property, despite the high prices. It is an old apartment, uniquely furnished, but not what I consider to be on a par with better hotels in Europe or elsewhere. In terms of our issues, I fault management primarily for failing to ensure that we were properly greeted at the property. I had been asked my arrival time by e-mail and duly notified the property that we would arrive at 4 PM from Sevilla. I saw at the workstation that serves as the "office" that our arrival time was noted. We were greeted by an excitable maid with whom it was impossible to communicate. (I have rudimentary Spanish skills, but there was no way she and I could communicate.) If you plan to stay at Casa de Madrid and are not completely fluent in Spanish, I strongly recommend you insist on being greeted by an English-speaking concierge.

Getting up to the apartment with several bags was a struggle. I personally don't consider inadequate facilities as "wonderfully charming," as did another reviewer. Anything that adds to the hassles of travel is a negative in my book. Once upstairs (which took several trips), we saw several public rooms that I would best describes as "shabby upper class." Floors squeaked and the public rooms were uncomfortably warm. My 45 square meters room (Indies) was comfortable enough, but getting the air conditioner to work was a trial-and-error process of the highest magnitude. Again, I don't find antiquated room air conditioners "old world charm" as others apparently do. My travel companion had the 75 square meter Roman Suite. It did not have a functioning air conditioner, no matter what the excitable maid tried (she replaced the remote controller batteries at least 3 times). In addition, the room lacked a key lock. Once inside, a guest could lock the door. However, once you left the building, any other guest or person who found themselves in the apartment had access to his possessions. He was very uncomfortable with this situation. We telephoned the owner/manager (not sure which) and he said that an English speaker would arrive at 6 PM, and she would repair the balky air conditioner. He also chided us for expecting that for 335 Euros a night, the Roman Suite would have a lock and key.

A very nice woman did arrive later, but she, too, was unable to get the air conditioning to work (despite another change of batteries). My travel companion had had enough and we headed to the Ritz Hotel for a very satisfying 3 night stay. While we didn't make it to the next day at Casa de Madrid , it appears that the "continental breakfast" is limited to coffee or tea and toast. There was a list of upcharge items, ranging from 5 Euros per person to 15 Euros. Travelers should take that into account if considering other "bed and breakfast" options.

Room Tip: If you care to lock your door, do not select the Roman Suite!
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  • Stayed May 2012, traveled with friends
    • Value
    • Location
    • Rooms
    • Service
Helpful?
5 Thank RFSCharlotte_NC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winchester, United Kingdom
Level Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed April 14, 2012

Not a hotel but a 'boutique residence' I think it describes itself as... This is a large, sumptuous apartment on the 2nd floor of a building overlooking Plaza de Isabel II and the Teatro Real, a stone's throw from the Plaza de Oriente and the Palacio Real. It is wonderfully charming in an old world, tiny-double-door lift, huge doors and floor to ceiling windows, hundreds of antiques from around the world, way. There is a housekeeper-come-cook who was absolutely delightfully resolute in her refusal to accept that I spoke anything other than fluent Spanish (which I think improved my vocab immensely, I wish more people would do that) fortunately complemented by an incredible accommodating 'receptionist/concierge' who helped us book tickets and find restaurants.

Our room (Lavender) was gorgeous, and not one of the most expensive by any means, large and airy with shutters and two sets of balcony doors which did an excellent job of cutting out the minimum noise from the street (if you are super sensitive they provide earplugs). There were delightful touches in the room; little biscuits and a half bottle of red wine, some Iberico ham (watch out, this is extra) and olive oil for nibbling. There is an honesty bar in the sitting room and breakfast hours are long for croissants, toast, tea, coffee etc and eggs and hams if you want to pay a little extra.

It's a QUIET place to stay which was BLISS for us but if you want to fall into a hotel at 4 am and have a little club-after-party, or if you have got exuberant children, wait until you need a rest from all that before you stay here and feel the benefit (your fellow guests will also thank you!).

The killer draw is how incredibly central and convenient CdM is for seeing Madrid - you can walk to many major sites (Palace, Plaza Mayor, etc) and the underground is brilliant. You are also just a couple of minutes walk from excellent shopping and best tapas in the world.

Downs? The wi fi is present but patchy, the shower was in the bath which was a killer to get in and out of with a knee injury i have ...but frankly these things are part and parcel of staying somewhere authentically refurbed in such a classic style and worlds away from the clinical nature of a hilton or radisson.

If you choose to stay here, which I DO recommend, two things to note: there is NO SIGN on the street, just a postage stamp size brass plaque next to the buzzer by the large green doors, and if you are getting the tube from the airport, the Opera station spits you out right by the hotel and is just a couple of euros (CdM will offer you a pick up from the airport for 20 times that!)

Enjoy!

Room Tip: I didn't see any other rooms but ours - the Lavender - was splendid and not the most expensive a...
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  • Stayed April 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank JoeyRoey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stockholm, Sweden
Level Contributor
34 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
5 of 5 bubbles Reviewed February 29, 2012

I loved the place. It was definitely up-market, not cheap, but the suite was unlike anything I have encountered in a hotel - more like a room in a historic apartment or a palacio than a hotel. The staff were helpful, informal, and very pleasant. It is NOT the place for people who like to stay in business hotels...it is a bit old-fashioned, and is long on charm. The beds are superbly comfortable, the selection of art books in our room intelligently done. ONE complaint. I HATE to have foods placed in the room for sale - if they are going to put stuff in plain view, it should be complementary. Otherwise, at worst, keep it to the minibar. Probably the best hotel in Madrid - only the Ritz can come up to it, but the Ritz is full of display cases and gets a bit crowded...

  • Stayed February 2012, traveled as a couple
    • Value
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Helpful?
4 Thank Ursa387
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Avalon, New Jersey
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed February 17, 2012

My husband and I stayed here for 4 nights over a long birthday weekend. The property exudes old world charm and comfort. Santiago, the concierge, was cheerful, courteous and helpful. His restaurant suggestions were excellent. The location is wonderful: easy access to the metro (watch out for pickpockets), and walking distance to most things if you like to walk.

  • Stayed February 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank KRFlaherty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saluzzo, Italy
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed January 26, 2012

We stayed 1 night in this lovely home away from home in the very centre of Madid (it could not be better located). Upon our arrival we were shown to our room which was very comfortable (as was the bed) and elegantly if eccentrically furnished. The bathroom had a huge tub and all the toiletries were first class as were the fluffy towels and bathrobes. After a good nights sleep the following morning we had a continental breakfast with hot croissants, toasted bread and home made jam served on a tray in the delightful drawing room. The recommendation we received for dinner was also very good. We shall certainly return on our next visit to Madrid

  • Stayed January 2012, traveled on business
    • Value
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Helpful?
3 Thank settesaluzzo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Casa de Madrid

Property: Casa de Madrid
Address: Calle Arrieta 2 2a Planta 5 Puerta 2a, 28013 Madrid, Spain
Location: Spain > Community of Madrid > Madrid > Centro
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Suites
Hotel Style:
Ranked #101 of 283 B&Bs / Inns in Madrid
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Casa de Madrid 3*
Number of rooms: 7
Official Description (provided by the hotel):
Casa de Madrid is a boutique luxury residence, that offers a unique and romantic luxury stay experience. This small luxury property is located in a landmark 18th century building, in the old part of Madrid, where the Hasburg dynasty built their Royal Palace.The house has many balconies that face the Royal Opera House, and have views of Plaza Oriente and the Royal Palace. Since this is a boutique luxury residence you will be able to enjoy a more welcoming and personal atmosphere that you’d expect of an intimate luxury accommodation. It is one of Madrid’s most fascinating homes, and includes 7 spacious rooms, a salon and library all decorated in the art-filled exotic decor of a timeless bygone era. ... more   less 
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Also Known As:
Casa De Madrid Hotel Madrid

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