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“needs more staff”

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Senator Castellana Hotel
Ranked #255 of 445 Hotels in Madrid
Mallorca Spain
Level Contributor
40 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“needs more staff”
4 of 5 bubbles Reviewed March 10, 2014

good value and helpful as usual but only one young girl on reception with a long queue and only one computer working. she was doing her best but the hotel seems to have cut down in staff. Expect a long wait to check in!!

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Skoosh

Helpful?
Thank allob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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435 reviews from our community

Traveler rating
    71
    185
    120
    39
    20
See reviews for
67
167
36
96
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Level Contributor
34 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed February 26, 2014

Was on a budget so needed a cheaper option. Room was small, no English channels on TV. But of other than that it was fine. Superb wifi. Staff spoke English, breakfast was more than adequate. Would recommend for a short stay. The area is a commercial sector but good links to centre and enough around to get by for a short stay.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Asylum12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reading, United Kingdom
Level Contributor
39 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed February 23, 2014

Arrived here from the airport and found the hotel within 5 minutes walk from Cuzco metro station.
Reception was friendly and I was booked in really fast.
Wifi was strong and the room itself was comfortable.
Stayed here one night and ate breakfast here too. Tasty and hot food.
Would use again as it is a good price, clean and generally a nice place to stay.
Walked back from Tetuan metro at 1am and felt safe so that's a bonus.

Room Tip: I assume all rooms are the same!!
See more room tips
  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bellapod77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thessaloniki, Greece
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed December 3, 2013

Very clean hotel, nice beds, very friendly receptionists and also every one of them spoke english, something rare in Madrid. It is very close to 2 metro stations, and to plaza de castilla, a pretty square with a nice view. The neighbourhood is very nice also. There is a super market right next to the hotel and a bus station.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Zoe T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kingston-upon-Hull, United Kingdom
Level Contributor
31 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 bubbles Reviewed July 22, 2013

I stayed at this hotel due to its proximity to my meeting point for my Vaughan Town trip! It is certainly not in a tourist area- more the financial district. However, Cuzco metro station is a 5 minute walk and can quite easily take you there for €2!!
The hotel was clean and cool (yay air conditioning!!) and the check in was swift. My room was basic. I stayed there on two nights a week apart. The second visit was better as the bath actually had a plug so I could have a lovely relaxing bath after a tiring week, but I needed to request a knife from reception to get the plug out !! Annoying.
Beds were very uncomfortable as the mattress was rock hard.
The room had many plugs, a full length mirror, a double wardrobe, a hair dryer, adjustable air con, and the maids were quick to clean it daily.
Overall basic service/room, but good value for money!

Stayed July 2013, traveled solo
Helpful?
1 Thank Rebecca J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed March 24, 2013

My boyfriend and I stayed here for two nights last weekend.
We found the reception staff very helpful and their English was great. They had free wifi. Which worked.
The room certainly wasn't the smallest 3* room I've stayed in. It was clean, basic, but more than comfortable.
The breakfast had variety. However, this was my only point to improve. It could be stocked up a little more.
As far as location is concerned its about a 3 minute walk to the metro. A 6-7 minute walk to the stadium. Close to the airport too. We used the metro's 10 rides ticket and that lasted us all weekend.
If you're going to a football match I'd definitely recommend.

Stayed March 2013, traveled as a couple
Helpful?
2 Thank Siobhan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Senator Castellana Hotel

Property: Senator Castellana Hotel
Address: Calle General Varela 37, 28020 Madrid, Spain
Location: Spain > Community of Madrid > Madrid
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #255 of 445 Hotels in Madrid
Price Range (Based on Average Rates): $
Hotel Class:3 star — Senator Castellana Hotel 3*
Number of rooms: 126
Reservation Options:
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Also Known As:
Sunotel Amaral Madrid
Sunotel Amaral Hotel Madrid

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