Location is excellent, we stayed here for 3 nights to tour Madrid, a few hundred metres from the Atocha metro. It has a very business sterile feel to the hotel. We were on the first floor, lesson learnt as we were next to the Teatro Kapital nightclub and heard all about it on the first night. The rooms could have been cleaned better as looking under the bed upon arrival, there were papers from the previous residents. We had booked directly with the hotel and it said that we were entitled to an upgrade........we were for €60!! In my view this is false advertising, they know who books directly with them and therefore a percentage of these people are likely to request an upgrade. Afterall, it is a 260 room/suite hotel - we visited in September. In addition, we asked for a late checkout, however one would think we were the only people in the hotel who asked for this request. Three times we were asked, one by cleaning and twice by reception on the Sunday morning when we were checking out. Surely they should know this from their manifests??? On checkout we were not asked even if we enjoyed our stay, absolutely nothing. This hotel must survive on its excellent location, business clientele but most definitely in my view, not on its customer service. For the money we paid, it was not good value. We dined outside the hotel. We look forward to returning to Madrid but to a different hotel.
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- Also Known As:
- Husa Paseo Del Arte Hotel Madrid
- Husa Paseo Del Arte Madrid